French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,886 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,886 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience ordering from your company! I appreciate the communication with me on certain items. Everything arrived perfectly! I am so happy to know I can have my local french cheese and butter and other goodies all year round! Thank you for shipping to the United States!!!”

Helpful Report

Posted 7 years ago

“Great products and delivered in good time. Happy customer”

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Posted 7 years ago

“Poor packing. Some of my items (compotes) arrived broken.”

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Posted 7 years ago

Hi Very sorry to hear this. Please email us directly on sales@frenchclick.com, or call us on 02077371024 with the order number and we can arrange a replacement or re delivery of the items. Kind regards, Matt French Click

Posted 7 years ago

“Great food great product very happy - the web site was hard to get my head around but i am sure practice will make perfect Thanks”

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Posted 7 years ago

“The food arrived on time and very well packaged, surrounded by ice packs. We bought Toulouse sausages (huge), duck rillettes and crottin. All delicious and much admired during our French themed dinner party. Thank you French Click.”

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Posted 7 years ago

“Excellent just what I love to use. Thankbyou so much, great price, fast posting xxx”

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Posted 7 years ago

“Clear website, easy to browse, speedy delivery, on the date chosen. Excellent service.”

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Posted 7 years ago

“Good selection of French products. Delivered by a courteous man in the morning as expected. First time I ordered with French Click, I used to shop for French food with another company, but decided to try French Click because they have more products available to order, so I will order again.”

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Posted 7 years ago

“I give you 4 stars because my order needs to come Sunday and come Tuesday.”

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Posted 7 years ago

“Customer service with Damien Pichon gave excellent service when there was a problem with delivery.”

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Posted 7 years ago

“Just brilliant, good prices, speedy service and good comms. Can't ask for more”

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Posted 7 years ago

“Set happy about the good just one thing didn't receive the 2 package of merged saussages and I being charge for it so can we let me know if I will get money back for those items thank you”

Helpful Report

Posted 7 years ago

Hi Sorry to hear this. I think they've already been removed from your order. Please check the final version in the your account section of the website in your order history. If any issue please call us on 0207731024 or email sales@frenchclick.com and we'll sort it. Kind regards, Matt French Click

Posted 7 years ago

“I have waited in all day since 9am and no contact or delivery has been made. I phoned at 4pm and was told it was on the way- where is my order?”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear this. It seems to have been delayed in getting to the delivery depot and only went out for delivery at 1404. It should now be delivered today. You should have received a tracking link with a delivery ETA. Please contact customer services directly if you haven't and we'll deal with it. sales@frenchclick.com or 02077371024. Kind regards, Matt French Click

Posted 7 years ago

“Ordering was simple and delivery options very good . Just waiting for my delivery.”

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Posted 7 years ago

“A very good selection of French products and a very reliable service. Merci bien!”

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Posted 7 years ago

“Easy, quick, great range”

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Posted 7 years ago

“Big selection of foods and a fast delivery. What more could you want.”

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Posted 7 years ago

“Great choice; recommended.”

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Posted 7 years ago

“Goods ordered arrived safely, securely and promptly.”

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Posted 7 years ago

“Correct products sent. 20% discount applied. Prompt delivery with very pleasant delivery person. Merci.”

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Posted 7 years ago

French Click is rated 4.6 based on 10,886 reviews