French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Variety of food splendid. Delivery efficient. Web site easy to use. Excellent service.”

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Posted 3 years ago

“what a find! They have all, well, nearly all of the thiings we used to bring back from France, and you get a choice of delivery times. Excellent!”

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Posted 3 years ago

“Excellent French produce , swiftly delivered - fin de Claires oysters , rillettes. Very fair prices .”

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Posted 3 years ago

“Two of the items delived (syrop in cans) were damaged and unusable”

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Posted 3 years ago

“A Sad first experience for me. Somewhat Chaotic. I had to cancel the order. Seems like nothing I wanted was actually available and shouldn’t have been advertised as such. A shame, as they had come highly recommended. At least they’re was no quibble about a refund. Hence the extra star”

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Posted 3 years ago

“I've been browsing French Click for a while now, as I love the cordials from France and they seem to carry most of the flavours that our UK supermarkets do not. After finally making a purchase, I am suitable impressed with the variation (although a few more of the Zero Sugar versions would be brilliant). I randomly ordered a few cheeses, among other things, and on sharing them with friends, I'll buy them again and try a few more in the future. The expansive selection of items is brilliant and I'll definitely be ordering again.”

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Posted 3 years ago

“Great service. Goods arrived with ample chill packs to ensure freshness.”

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Posted 3 years ago

“The only place I can get president fondue which was my late husband’s fave. The selection is always awesome and they use great couriers so delivery is always smooth.”

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Posted 3 years ago

“Great service and quick delivery. Am overjoyed to have received a good supply of all my favourite herbal teas from France. ⭐⭐⭐⭐⭐”

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Posted 3 years ago

“I love being able to get the French brands I prefer delivered and I can even forgive the odd time that an item is mistakenly sent however one constant annoyance is that no one thinks to isolate the delicate pastry goods from the jars during the packaging process. No one wants a squashed croissant!”

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Posted 3 years ago

“Didn’t have in stock the product I wanted - two days later they had sourced it - excellent service.”

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Posted 3 years ago

“Good range of specialist French items. Excellent ordering & delivery service. Didn’t think the plastic foam packaging protection around the items was very eco-friendly - but preferable to breakages!”

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Posted 3 years ago

“Fantastic produce, reasonably priced, and the fresh products safely packaged. Recommended.”

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Posted 3 years ago

“La livraison a été rapide et les crèmes Danette bien emballées avec de la glace qui n’était pas décongelée. Plus de 2 semaines - à consommer avant.”

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Posted 3 years ago

“Great products I can’t get otherwise in the UK. Fast and reliable delivery.”

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Posted 3 years ago

“Ordering process is so easy and delivery is quick. 2I love my Normandy butter biscuits which are so hard to get here , and no chance of travel to France for the time being. Great company to deal with and fulfill orders”

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Posted 3 years ago

“good service and good taste”

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Posted 3 years ago

“Accepted my order with correct address on invoice only to provide incorrect address to courier. No appology whatsoever for their error nor any refund of postage costs. Do not use.”

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Posted 3 years ago

“Lovely good quality food delivered promptly - a real taste of our old home. Some of the items had been damaged in transit and they responded really quickly and positively. Will definitely order again.”

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Posted 3 years ago

“All the products came, they were all in amazing condition”

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Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews