Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,122 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the beginning was scared about how works Freightlink but at the end we have great experience. Thanks Yanislav for help in situations when we have struggle and when is price question he finds good comprise solutions. Big thanks.”

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Posted 5 years ago

Thank you so much for your feedback! We are so glad to hear that you have had a really positive experience with us and that Yanislav has been able to help you! We will pass your review onto him!

Posted 5 years ago

“Freightlink rang today (I spoke with Phil Coles) to inform me of the procedures I need to follow from 1 Jan 2021. I found Phil very informative and helpful and really appreciated the call. Regards Trish OSullivan You Chill We Deliver Ltd”

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Posted 5 years ago

Thank you so much for your feedback! We are really pleased to hear that you were happy with the advice that Phil passed onto you about the new changes and will share your review with him!

Posted 5 years ago

“Can't praise them enough. Great customer service whenever I have had to call them. I find the prices very competitive, much cheaper to book through them.”

Freightlink 5 star review on 12th November 2020

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Posted 5 years ago

Thank you so much for your feedback! We are so glad to hear that you have always enjoyed our customer service and are pleased with our pricing!

Posted 5 years ago

“Hopefully you will rectify the current situation and remedy this review. I totally by chance checked my bank statement to check on another issue when I noticed two almost identical payments had been made to freightlink! I was sent a payment link for an upgrade to my return journey which was for £42.56 which I paid online using the link. My bank also sent me a security number by text to allow the payment to be made. It turns out a second payment was made using my same card details later for £42.55! A Penny difference but what I am more concerned about is that I did not authorise this payment or even know anything about it prior or after. I am concerned how this is even legally possible to have my secure details retained for future use without my permission. I have contacted freightlink today by phone and have been told they will investigate and get back to me. If I have not had a reply by tomorrow I will pass the matter to my bank as an issue of fraud. I have now had the reply from freightlink below who have stated it was a typo and they have refunded. The amount has as yet not been returned Tony account and also this does not explain how they were legally able to use my card details to take a second payment without my knowledge #cardfraud. I will now be passing this matter to my bank to deal with.”

Helpful Report

Posted 5 years ago

It appears there has been a miscommunication between our customer service and accounts departments due to the change in booking. I can confirm that the second payment has been voided. The penny difference was a typo. We will be addressing this error with the team members involved and working on a better solution to prevent this from happening again. Additional payments are taken under clause 8.5 of our terms and conditions https://www.freightlink.co.uk/terms-and-conditions. Sincere apologies for any inconvenience caused.

Posted 5 years ago

“I really like using Freightlink simple efficient nothing ever a problem”

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Posted 5 years ago

Thank you so much for your lovely feedback! We are so glad to hear that you enjoy using Freightlink and you find the booking process simple and efficient!

Posted 5 years ago

“Very professional company with great service highly recommend”

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Posted 5 years ago

Thank you very much for your feedback! We are so glad to hear that you have enjoyed your experience with us and that our incredible team have been able to help you through the process!

Posted 5 years ago

“Simple and straightforward process, Booked whilst travelling to get ferry once I had goods onboard, easy with no fuss, just what a business needs when up against the clock for time bound goods.”

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Posted 5 years ago

Thank you so much for taking the time to leave us some feedback. We are really glad to hear that you have had a positive experience with us and found the booking process to be easy!

Posted 5 years ago

“super, super, super”

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Posted 5 years ago

Thank you for your feedback! We are so glad to hear that you have enjoyed your experience with us!

Posted 5 years ago

“i would like to thank rebecca demaine for her help in booking the ferry crossing for me she was more than helpful and more than professional with all the calls over and back to me”

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Posted 5 years ago

Thank you so much for taking the time to leave us some feedback! We are so glad to hear that Rebecca was able to help you navigate the booking process, we will pass your feedback along to her!

Posted 5 years ago

“The previous booking process was a nightmare that's why I gave up using Freightlink, this new process is a lot better, simpler and quicker.”

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Posted 5 years ago

Thank you for your feedback, we are so glad to hear that you have had a better experience with the new booking process!

Posted 5 years ago

“never a problem top company”

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Posted 5 years ago

Thank you for your feedback! We are so glad to hear that you have had a positive experience with us!

Posted 5 years ago

“if anyone is thinking of doing this service ask for rebecca demaine shes brillant at her job i would totally recommend if anyone is thinking of sailing freight with this company”

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Posted 5 years ago

Thank you so much for your feedback! We are so glad to hear that Rebecca was able to help you! We will pass your feedback along to her!

Posted 5 years ago

“David Jones hat sich sehr bemüht, mir noch eine Überfahrt von Hull nach Rotterdam zu ermöglichen. Seine Freundlichkeit und sein netter Ton waren bemerkenswert.”

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Posted 5 years ago

Vielen Dank!

Posted 5 years ago

“Very Good team 10x”

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Posted 5 years ago

Thank you for your feedback! We are so glad to hear that you have had a positive experience with us and that our team have been able to help you!

Posted 5 years ago

“wszystko ok polecam !!!”

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Posted 5 years ago

Dziękuję Ci!

Posted 5 years ago

“Quick and reliable, called to check the booking and actually I managed to ensure the right sailing was put on.”

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Posted 5 years ago

Thank you so much for your feedback! We are so glad to hear that you had a positive experience and that our team was able to help you!

Posted 5 years ago

“Very easy and very professional”

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Posted 5 years ago

Thank you so much for your feedback! We are so glad to hear that you had a positive experience with us!

Posted 5 years ago

“Great service, polite crew.”

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Posted 5 years ago

Thank you so much for your feedback!

Posted 5 years ago

“Great service 👏👏”

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Posted 5 years ago

Thank you for your feedback, we are so glad you had a good experience with us and enjoyed the service we provided!

Posted 5 years ago

“Fast ,kind and correct .”

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Posted 5 years ago

Thank you for your feedback! We are so glad to hear that you have enjoyed booking with us!

Posted 5 years ago

Freightlink is rated 4.8 based on 3,122 reviews