Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,457 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,457 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy way to book for all of our commercial vans. Extremely helpful team and full of advice with regards customs paperwork etc.”

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Posted 11 months ago

Thank you for leaving us a review, Craig. It's great to hear that you had a positive experience with us! Our experts are always on hand to help

Posted 11 months ago

“It was all very confusing and I was given different information regarding what paperwork was required by different people. Freightlink have always been excellent so I was disappointed this time.”

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Posted 11 months ago

Sorry to hear you were not happy with the advice you received when creating your GMR. If you would like to discuss the problems you encountered, please contact us.

Posted 11 months ago

“Perfect!!!!!”

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Posted 11 months ago

Thank you so much for your 5 star rating for Freightlink, János! We really appreciate your positive feedback and are so glad that you had a perfect experience with us.

Posted 11 months ago

“It was my 1st time using Freightlink. I was sending a unaccompanied trailer and boat to Holyhead. It was so straightforward, I had a question rang the phone no and the girl on the other end was so helpful. A real positive experience. Will definitely recommend to others.”

Freightlink 5 star review on 9th July 2023

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Posted 11 months ago

Thank you for your review, Eamon. We are so pleased that your first time using Freightlink was such a positive experience. It's great that you will be recommending us to others. We look forward to continue being your freight ferry solutions provider.

Posted 11 months ago

“Everything was fine.”

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Posted 11 months ago

Thank you for your review! It is great to hear that we could help

Posted 11 months ago

“Every time very good service’s !”

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Posted 11 months ago

Thank you for your review, it's great to hear that we are providing a service that works! Our experts are available to support you with your bookings 7 days a week

Posted 11 months ago

“Vielen Dank für die wundervolle Unterstützung bei unseren Buchungen, und für das fantastische Service. Alles Gute und liebe Grüße aus Salzburg”

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Posted 11 months ago

Vielen Dank Heidemarie für Ihre 5-Sterne-Bewertung für Freightlink.

Posted 11 months ago

“Fantastic service, this booking was made simple for me by the professionalism of the booking staff. Thank you”

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Posted 11 months ago

Hi Steven, thank you for your excellent review. Our customer service team work hard to provide an industry-leading service, so it is brilliant to hear that you have had a good experience with us. We look forward to working with you in the future. Have a great day!

Posted 11 months ago

“Always a pleasure when calling Freightlink. They are so helpful and knowledgeable.”

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Posted 11 months ago

Hi Ramona, thank you for taking the time to leave us a review! We really appreciate your feedback. Our experts are available 7 days a week to support you with your bookings.

Posted 11 months ago

“All was super ok!”

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Posted 11 months ago

Thank you for your review! It is great to hear that you had a good experience with us

Posted 11 months ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

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Posted 11 months ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 11 months ago

“Truly helpful and dedicated people! They went the extra mile when I had a problem and kept my truck rolling! Thank you Freightlink, especially, thank you Patrick and Georgiana!”

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Posted 11 months ago

Thank you for taking the time to leave us a review, it is great to hear that our team could support you with your booking! Our experts are always here to help. We will pass your lovely comments on to Patrick, Georgiana and the team. Have a great day!

Posted 11 months ago

“Excellent customer service from Joseph and problem now resolved.”

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Posted 11 months ago

Thank you for your review, Richard. It's fantastic to hear that Joseph could help you with the issue! Have a great day

Posted 11 months ago

“Had a small problem with the on line booking however rang up the the girl on the phone was fantastic”

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Posted 11 months ago

Thank you for taking the time to leave us a review, Daragh! We are glad to hear that our customer service team could support you with your booking. Have a great day

Posted 11 months ago

“Excellent job! Thank you Aleksandra Shumovska!!!”

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Posted 11 months ago

Thank you so much for your 5-star rating of Freightlink Solutions, Jelena! We really appreciate your feedback and look forward to working with you in the future.

Posted 11 months ago

“Dreadful customer service, wrong information on booking confirmation has caused us huge problems this morning and a vehicle stranded on the Isle of Wight, rude and professional staff in particular Patrick.”

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Posted 11 months ago

Dear Mr Gordon M B Thomas, We are sorry to hear that you did not have a positive experience with us on this occasion. Due to busy summer traffic on Isle of White sailings, it can be difficult to find availability, particularly at short notice. We emailed you yesterday to inform you that the next available crossing was at 11.40am the following morning, and we also left a note next to your booking number. When you called our customer service team on the phone this morning, you spoke to a member of our team in an extremely inappropriate manner. Unfortunately, while Patryk tried to help you, we were unable to support you further as you did not provide us with your booking number when asked to do so. We then contacted you again earlier today to try to discuss the situation. At Freightlink, we always try to help our customers through the booking process, but we cannot do this if you do not provide us with the necessary information. If you have any further questions, please contact us at hello@freightlink.co.uk. Best regards, Erin from Freightlink

Posted 11 months ago

“Szybko łatwo i przyjemnie. Tak trzymać”

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Posted 11 months ago

Dziękuję Ci!

Posted 11 months ago

“jestem bardzo zadolona z obsługi. polecam :)”

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Posted 11 months ago

Dziękujemy za poświęcenie czasu na wystawienie opinii. Cieszymy się, że nasi eksperci byli w stanie pomóc. Zapraszamy do współpracy w przyszłości!

Posted 11 months ago

“Excellent professional service. Joanna was brilliant in organising everything and answering all my questions. Will use for next shipment”

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Posted 11 months ago

Thank you for taking the time to leave us a review! It's fantastic to hear that you have had a positive experience with us - our experts are always on hand to support you through the booking process. We will pass your comment on to Joanne and the team. Have a great day

Posted 11 months ago

“Credit Card charged, although no booking could be executed, since the ferry was full. No refunding even after 10 days. Additional costs due to unjustified payment in foreign currency.”

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Posted 11 months ago

Thank you for your review. We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, we were unaware that the sailing was full until after you had made your booking. Our team then made you aware of this as soon as we knew, but due to an internal miscommunication on our end there was a delay in processing your refund. We apologise for the inconvenience that this has caused and will be taking the necessary steps to ensure that this does not happen again. Your refund has been approved and should be with you soon. If you have any more questions, please don’t hesitate to contact us at hello@freightlink.co.uk . Best regards, Erin from Freightlink

Posted 11 months ago

Freightlink is rated 4.8 based on 2,457 reviews