Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,064 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We have purchased a service Rostock - Klaipeda but no one had ever informed us that the crossing isn't direct and our driver now is awaiting in Malmo, Sweden to board another ferry to Klaipeda making the crossing much longer and very inconvenient. Please make sure that such matters are clearly stated when making a booking”

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Posted 6 years ago

We're sorry to hear that you were unhappy with your ferry booking. Due to a change in sailing schedule issued by the ferry operator because of Covid-19 and the Easter holiday, your driver boarded an earlier sailing which called at Trelleborg first. Unfortunately this change was beyond our control. Sincere apologies for any inconvenience caused.

Posted 6 years ago

“Even when l got my reg wrong, your representative sorted it straight away. Always good service from you guys.”

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Posted 6 years ago

That's really good to hear Adrian. Our team work hard for our customers. Have a nice day.

Posted 6 years ago

“Verry helpfull. Booked by mistake train from calais to folkestone but shouk be other way 🙄. Free cancelletion. Fast respond. Verry happy with service”

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Posted 6 years ago

Thanks for your feedback. Good to hear our customer service team solved your problem. Have a safe journey.

Posted 6 years ago

“vsi4ko beshe nared blagodaria”

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Posted 6 years ago

Благодарим Ви за обратната връзка. Пази се.

Posted 6 years ago

“Managed to change booking after I had entered the wrong date. Excellent service as always”

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Posted 6 years ago

Thanks for the feedback Dave. Have a safe journey.

Posted 6 years ago

“Very good prices and very helpfull customer service.”

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Posted 6 years ago

It's great to see you had a great experience with our customer service team. Thank you Flavius.

Posted 6 years ago

“Jedes Mal wenn es klappt”

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Posted 6 years ago

Vielen Dank. Bleib sicher!

Posted 6 years ago

“Great service from Becky Demaine. Sorted out all of my queries and provided excellent customer service! Asset to the company. 10/10.”

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Posted 6 years ago

Thanks for your kind feedback Barry. Have a great journey. Stay safe.

Posted 6 years ago

“GREAT SERVICE FROM BEGINNING TO END”

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Posted 6 years ago

Thank you for your review! We are really happy to know that you have had a positive experience with us!

Posted 6 years ago

“Always very helpful! Thank you”

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Posted 6 years ago

Thank you for your feedback! We are pleased to know that we have been able to help you.

Posted 6 years ago

“J'ai obtenu rapidement mes réservations al/rt pour uk/france via shuttle, merci encore...”

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Posted 6 years ago

Merci beaucoup pour vos commentaires très aimables. Restez en sécurité!

Posted 6 years ago

“I got an email this morning saying that my unaccompanied tractor had been shipped. This evening after a difficult day my wife and children (we have no-one we can leave them with because of coronovirus) travelled to belfast (90min drive) to collect it. When we got there i was told "oh it wasn't shipped because it had to sit 72hrs till coronovirus had decayed on it". Why could someone not had told me this today before i was due to collect it. At a time of avoiding unnecessary journeys this is more than rubbish customer service.”

Helpful Report

Posted 6 years ago

We're sorry to hear you had issues when collecting your tractor from Belfast. Unfortunately we were not notified by the ferry operator of the 72 hour quarantine period until 21.00 last night but the operator had already informed our system that it had been shipped. Sincere apologies for the inconvenience caused.

Posted 6 years ago

“My experience with Freightlink always been and still is excellent”

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Posted 6 years ago

Thank you for your review! We are so pleased to hear that you have always had an enjoyable experience with us!

Posted 6 years ago

“Excelent service. Good price.”

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Posted 6 years ago

Thank you for your feedback!

Posted 6 years ago

“Top quality service! Friendly, informative and helpful. An excellent company that I'm happy to be associated with.”

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Posted 6 years ago

Thank you for your feedback! Our amazing team are always happy to help.

Posted 6 years ago

“I have always had the very best of service 100% of the time. Very obliging, very efficient, and very friendly. They are prompt, and do what they say will do at the time they say. I couldn't ask for a better service. Highly recomended.”

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Posted 6 years ago

Thank you for your lovely feedback. We always aim to make the process as stress-free as possible for our customers and are glad to hear that this is your experience. We will be passing this onto our talented team!

Posted 6 years ago

“gooddvsddddd”

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Posted 6 years ago

Thank you for your review.

Posted 6 years ago

“Last minute booking due to the outbreak. Paul Jackson Clark managed to get us all sorted and we made the boat with 30 minutes to spare with our van shipping. Thanks a lot”

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Posted 6 years ago

We're glad we could help! We have passed this feedback onto Paul, thank you for your review!

Posted 6 years ago

“Staff are always very helpful and polite nothing is a problem for them to undertake”

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Posted 6 years ago

Thank you for your feedback! Our team have been working extremely hard recently to ensure that everything continues to run as smoothly as possible for our customers. We will pass this onto them!

Posted 6 years ago

“Booking was simple through the app. Great service as always thanks”

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Posted 6 years ago

Thank you for your feedback! We're glad that you enjoyed using our app.

Posted 6 years ago

Freightlink is rated 4.8 based on 3,064 reviews