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Freightlink Reviews

4.8 Rating 2,426 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

4.8

Based on 2,426 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Freightlink 5 star review on 23rd December 2023

Freightlink 5 star review on 1st November 2023

Freightlink 5 star review on 23rd October 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 9th July 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Freightlink have been absolutely great to work with. We are a Dutch micro-enterprise. Doing business because much more complicated with BREXIT in place. Getting to grips with all the new requirements and paperwork for exporting.importing from the EU to the UK was intimidating at the beginning. Freight-link telephone support were invaluable and a great help. Friendly. knowledgable and patient with my queries as I got to grips with it all. I use their portal now for pretty much all ferry bookings that I need. Very impressed overall and a happy customer”

Posted 5 months ago

Hi Marko, thank you so much for your fantastic review. Customs can be an extremely challenging hurdle to get to grips with, but we're here to take the stress out of shipping in any way that we can, so we are thrilled to hear that our team could support you through the transition period. We will pass your comments on to the rest of the team - thank you again for your feedback. Have a great day!

Posted 5 months ago

“Makes life easy for us.”

Posted 5 months ago

Thank you for your review, it's fantastic to hear that we're providing a service that works! Have a great day

Posted 5 months ago

“Amazing service, easy to book and always happy to help on the phone.”

Posted 5 months ago

Hi Sara, thank you so much for your review and for being a loyal customer. We really appreciate it and will be sure to pass your lovely comments on to the team. Have a great day

Posted 5 months ago

“Denisa Ifteme Top agent! Organised a lovely cabin and provided perfect location for us to meet our ferry after a very stressful time trying to locate it in busy Genoa. Great service. Very prompt.”

Posted 5 months ago

Thank you Milton for your glowing 5-star rating. We are thrilled to hear that Denisa was able to help you out with the stressful situation in Genoa and provide you with a convenient solution. We appreciate your kind words and will pass these on to the rest of the team. In the mean time, please don't hesitate to contact us for any future booking support. Have a great day!

Posted 5 months ago

“Bogdan was a great help. The website does not work well with iPhones so Bogdan asked us to make any booking and he went out of his was to contact the ferry company to send it to the date we wanted. Thank you. Life saver.”

Posted 5 months ago

Thank you, Milton, for your 5 star rating of Freightlink! We are very happy to hear that Bogdan supported you with your booking. At Freightlink, we are always working to improve our website and service, and will take your feedback on board. Have a great day!

Posted 5 months ago

“Very kind and patient managers. They always answer very quickly all the questions. Thanks for making ferry booking so easy.”

Posted 5 months ago

Thank you for your 5 star rating! We're glad you've found the ferry booking process so easy with us and that you've been satisfied with the customer service we have provided. We appreciate you taking the time to provide such positive feedback and look forward to helping you with any future ferry bookings!

Posted 5 months ago

“We recently used Freightlink to travel to the isle of man, both the booking and customer service was fantastic. Joe was our agent and was extremely helpful throughout our trip. would highly recommend”

Posted 5 months ago

Thank you for taking the time to leave us a review, Dan! Your feedback helps us to improve our service further. We are thrilled to hear that you have had a positive experience with us and will pass your comments on to Joe and the team. Have a great day!

Posted 5 months ago

“Your Company is very good .And mister Yanislav Ivanov is TOP”

Posted 5 months ago

Thank you so much Georgi for the wonderful 5 star rating. We are glad to see that our services have been useful. Your kind words about our company and Mister Yanislav Ivanov are very much appreciated. Thank you for choosing Freightlink!

Posted 5 months ago

“only use freight link, easy website to use with useful links if you need help and when you ring them they are always so helpful and knowledgable and solve any problems quickly”

Posted 5 months ago

Hi Susie, thank you so much for your review and for being a loyal customer. We really appreciate it and will be sure to pass your lovely comments on to the team. Have a great day

Posted 5 months ago

“From the moment I set up an online account to tyesterday receiving of the booking confirmation it was an extremely good experience. I was delighted that Joanne contacted me after we set up the account and she guided me through in a nonsense friendly manner which made a potentially nervous trip to the UK very easy . I was especially worried as it was my first time transferring to the UK since Brexit.”

Posted 6 months ago

Thank you so much Clifford for the amazing 5 star rating! We appreciate you trusting us with your freight needs during such a busy time and hope to provide you with the same excellent customer service in the future. Thank you again for your feedback, it really helps us improve our service. We will pass your lovely comments on to Joanne and the team. Have a great day!

Posted 5 months ago

“Еxcellent service, thank you!”

Posted 6 months ago

Thank you for your 5 star rating of Freightlink! It's great to hear that you have had a good experience with us and that we could support you with your booking. Have a great day

Posted 6 months ago

“Each time booking a ferry in Freightlink App is very simple”

Posted 6 months ago

Thank you so much for your 5 star rating of Freightlink! We are thrilled to hear that you are enjoying your experience on our app. Thanks again for your feedback, it really helps us to improve our service. Have a nice day

Posted 6 months ago

“Very professional approach!”

Posted 6 months ago

Thank you for your review! We are delighted that you have had a positive experience of Freightlink. Your feedback is much appreciated. Have a great day

Posted 6 months ago

“We had our first FR - UK delivery done with the assistance of Freightlink. We have bought just a ferry ticket from their platform but got a great support from Yanislav Ivanov who explained us the whole process of customs clearance, the required documents and even offered us a long-term partnership. The communication in my native language was definitely a nice surprise. The team of Freightlink helped us resolving a crucial situation at the country's border and our delivery went as smoothly as possible. I loved their service for Toll Pass where we were able to generate the required GMR for seconds and the tracking updates. Definitely a partner on who we will rely in future. Thank you.”

Freightlink 5 star review on 1st November 2023

Posted 6 months ago

Thank you for taking the time to leave us such a detailed review, Yuliyan. We are thrilled to hear that your first FR-UK delivery went smoothly and that we could help! We will pass your lovely comments on to Yanislav and the rest of the team. Thank you again for your feedback, it really helps us to improve our service. Have a great day

Posted 6 months ago

“seamless and very cost effective, so easy to book and great helpfull staff”

Posted 6 months ago

Thank you so much for your 5 star rating of Freightlink, Dave! We're glad you found our service helpful and we really appreciate your customer loyalty. Thank you again!

Posted 6 months ago

“seamless as ever straight forward booking ay a reasonable cost”

Posted 6 months ago

Thank you so much for your 5 star rating of Freightlink, Ted! We really appreciate you taking the time to review us, and we're glad that you found the booking process to be seamless and straight forward. For future booking support, please don't hesitate to get in touch with us. Have a great day

Posted 6 months ago

“Very nice”

Freightlink 5 star review on 23rd October 2023

Posted 6 months ago

Thank you so much for giving Freightlink a 5-star rating! We appreciate your kind words and are glad that you have enjoyed our services!

Posted 6 months ago

“vše proběhlo bez problému, dobrá cena trajeku”

Posted 6 months ago

Děkuju!

Posted 6 months ago

“Al was very good thank you”

Posted 6 months ago

Thank you for your 5 star rating of Freightlink! We appreciate your support and are delighted that Alexandra could support you through the booking process. Thank you!

Posted 6 months ago

“The operator was very clear, kind and polite in the explanations provided. He spoke my language (Italian) very well”

Posted 6 months ago

Thank you so much for your 5-star rating of Freightlink, Stefano! We really appreciate your feedback and look forward to working with you in the future.

Posted 6 months ago

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Freightlink is rated 4.8 based on 2,426 reviews