Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,884 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,884 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time having to book commerial vans to go and work in Ireland. Feels like a minefield of customs doscuments. Greta at Freightlink has been prompt and very helpful with questions. Made my life less stressful with somethig that felt so complicated.”

Helpful Report

Posted 2 months ago

Thanks so much for the kind words! We know customs documents can feel like a minefield, and we're so glad Greta was able to make the process less stressful for you. We'll be sure to pass your wonderful feedback along to her.

Posted 2 months ago

“Great help, my 1st time of completing all the forms and my young lady was fab at talking me through everything.”

Helpful Report

Posted 2 months ago

Thanks so much for the kind words! We're happy to hear your first time completing the forms went smoothly and that our team could help you through the process.

Posted 2 months ago

“Thank you Greta for the speed and precision with which you worked.”

Helpful Report

Posted 2 months ago

Hi Paul! Thank you so much for your review! We'll make sure to let Greta know about your feedback right away!

Posted 2 months ago

Hi Paul! Thank you so much for your review! We'll make sure to let Greta know about your feedback right away!

Posted 2 months ago

“quick and useful help to our questions”

Helpful Report

Posted 2 months ago

Hi there, thank you so much for your review! We're thrilled to hear that our team was helpful

Posted 2 months ago

“Thanks Greta!”

Helpful Report

Posted 2 months ago

Thank you for your review!

Posted 2 months ago

“Greta was supurb my team conducting work in UK delayed and one email to Stena asking if we could be rebooked on a later Ferry. Simple reply from operator Greta with options and she rebooked flawlessly !!!! This is excellent seamless customer service. Welldone and thanks for reducing our stress today. Safe sailing”

Freightlink 5 star review on 5th August 2025

Helpful Report

Posted 2 months ago

“Thanks for your help Julia”

Helpful Report

Posted 2 months ago

Hi Paulina, thank you for your feedback, we're thrilled to hear that you had a positive experience with us! We will pass your comment on to the team. Have a great day

Posted 2 months ago

“Denisa was such a great help with all my export and import documents thanks alot”

Helpful Report

Posted 2 months ago

Thank you for your great review! We will pass your feedback on to the team

Posted 2 months ago

“Thanks Julia”

Helpful Report

Posted 2 months ago

Thank you for your review, it's great to hear that you had a positive experience with us! We will pass your review on to the team

Posted 2 months ago

“po prostu ok”

Helpful Report

Posted 2 months ago

Hej Jacek, dziękujemy za wystawienie pozytywnej opinii!

Posted 2 months ago

“Julia was a great help. Fast and efficient”

Helpful Report

Posted 2 months ago

Hi Niall, thank you for taking the time to leave us feedback! We're thrilled to hear that you had a good experience with us and we'll be sure to pass your review on to the team

Posted 2 months ago

“Booked through Stena Line, what they don't tell you is that the booking isn't confirmed, and I had already booked hotel and driver accordingly at the same time. Jarmila at Freighlink sorted it all out for me. 1 out of 10 for Stena Line for not explaining that clearly on their booking page, 10 out of 10 for Jarmila for sorting out what was a stressful predicament.”

Helpful Report

Posted 2 months ago

Hi Faisal! We are thrilled to hear that Jarmila was able to step in and resolve everything for you. We'll be sure to pass along your praise and let her know that her hard work and problem-solving skills made such a positive difference!

Posted 2 months ago

“Honestly, Freightlink are fantastic - last minute changes and they pulled out all of the stops and got my guys onto the ferry they needed”

Helpful Report

Posted 2 months ago

Hi Alison, thank you so much for your feedback. We're thrilled to hear that all went smoothly for your team in the end!

Posted 2 months ago

“Fast answering and very helpful”

Helpful Report

Posted 2 months ago

Hi there, thank you for your review. We're happy to hear that our team was helpful.

Posted 2 months ago

“Daniella went above and beyond to help me with my port pass payments. She was friendly and super efficient. Thank you.”

Helpful Report

Posted 2 months ago

Hi Esther, thank you so much for your review! We will let Daniela know right away about your positive feedback!

Posted 2 months ago

“Freightlink are so helpful and always respond quickly to any amendments needed”

Helpful Report

Posted 2 months ago

Hi Alison, thank you so much for your review!

Posted 2 months ago

“Great efficient service - thank you”

Helpful Report

Posted 2 months ago

Hi Helen, thank you so much for your review!

Posted 2 months ago

“Very fast answer! Thanks Greta”

Helpful Report

Posted 2 months ago

Hi Paul, thank you for your review!

Posted 2 months ago

“Massive thanks to Julia, As a company we only do 1 european movement per year on an ATA Carnet and Julia was incredibly helpful talking me through the process and rectifying the inevitiable mistakes that I made.”

Helpful Report

Posted 2 months ago

Thanks for the fantastic feedback! We're glad Julia was able to help with your yearly ATA Carnet process and correct any mistakes. We'll be sure to pass on your massive thanks to her.

Posted 2 months ago

“Thanks Julia Freightlink.co.uk answer very exactly!”

Helpful Report

Posted 2 months ago

Hi Paul, thank you for your review!

Posted 2 months ago

Freightlink is rated 4.8 based on 2,884 reviews