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ForwardVia Reviews

4.8 Rating 822 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

4.8

Based on 822 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

ForwardVia 5 star review on 5th March 2023

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 18th April 2022

ForwardVia 5 star review on 22nd June 2021

ForwardVia 5 star review on 22nd June 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yay! These good folks did exactly what they said they would do, forward a purchase from the UK to the USA with no issues. Shipping was as quick as normal but improved by adding tracker information in the emails so I was notified at each major event along the route. Their website was intuitive to understand and easy to use. I cannot recommend them enough and I do plan on using their services again.”

Posted 7 months ago

Many thanks for submitting your review, It's great that you had such a positive experience using our service and we look forward to working with you again soon. Kind Regards, ForwardVia Team

Posted 7 months ago

“I used ForwardVia to bring a sweater from the UK to Australia. The service worked efficiently and the package arrived safely. My only suggested improvement was that I did not receive a notification to inform me that the package had arrived at ForwardVia. I had to log in and check myself. Being quite busy, I could have easily forgotten to do this, particularly as I had assumed I would receive a notification.”

Posted 7 months ago

Many thanks for taking the time to leave us feedback and suggestions. We are sorry to hear that you did not receive the package arrival notification. Email notification is automatically sent out by default unless the customer opts out. The package notification was sent out on Aug 11, 8:47:53 AM may have arrived in your spam or other folders. Perhaps add our email address to your contact list, hopefully, this avoid it going into other folders. I hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issues using our service.

Posted 7 months ago

“Efficient.”

Posted 8 months ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)

Posted 8 months ago

“Expensive service. Forward shipping and customs/VAT ended up costing more than the product itself. Even though I asked to have the product shipped as a gift, the value of the product was still visible and thus caused customs fees”

Posted 8 months ago

Thank you for taking the time to review our services, however, we are sorry to hear that you are unhappy with the price paid. The shipping cost paid depends purely on the weight, dimension and destination. The shipping cost paid excludes import tax or local tax and duty. It is as stated on our website and shown at the time of order, that the shipping cost paid excludes customs charges or local tax and duty. Even if it is declared as a gift, unfortunately, it makes no difference, as most local customs will still apply an import tax. Customs charges value depends on item type, value, and local destination tax rules. It usually consists of tax, duty, courier deferment, and administration fees. Local couriers or their appointed broker collect the tax and duty on behalf of the local customs or government. I hope this information helps explain how taxes and duties are charged. If you have any further questions please don't hesitate to get in touch. Regards ForwardVia Team

Posted 7 months ago

“Great service”

Posted 8 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 8 months ago

“I was not able to use the service but the customer service was fast and very helpful! Very good experience!”

Posted 8 months ago

Many thanks for taking the time to leave us feedback. Although you were not able to utilise our service we really appreciate your review of your experience with our customer service team.

Posted 8 months ago

“Can I please say that time and time again, Forwardvia has exceeded my expectations as a business!! Most sellers do not wish to ship outside UK- I am so happy that I had found Forwardvia as my UK Forwarding address. The items was uploaded very promptly onto my dashboard upon arrival, even a consolidation request will be completed within the day but usually half an hour and items shipped off to me within an hour after confirming. My items are always well and carefully packed by these attentive staff- super pleased with their service for sure! I have used them so many times and kept going back. Thank you so much!”

Posted 8 months ago

Many thanks for submitting this review and for your lovely comments. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible. Your continued support and custom are very much appreciated!

Posted 8 months ago

“I used ForwardVia to forward on a UK purchase to Australia in Aug 2023. The service was extremely fast and the whole process was efficient and very transparent. I ended up paying the same shipping cost as the retailer would have but got a better rate at the store using a UK address, not an international one. Overall I think it would be really economical if you are buying from a few shops and combining shipping. I will use it again!”

Posted 8 months ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 8 months ago

“Very good!”

Posted 8 months ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)

Posted 8 months ago

“I recently used ForwardVia for an important delivery and I couldn't be happier with the results. The package arrived on time and in perfect condition. The tracking system kept me informed every step of the way. I highly recommend ForwardVia to anyone in need of reliable and efficient delivery. Thank you for making my experience stress-free and enjoyable!”

Posted 8 months ago

Many thanks for your feedback, we really appreciate your comments. It's great news that your package arrived safely to you, we are always more than happy to help customers with any shipping queries or issues that may arise. We look forward to offering you our shipping services again in the future!

Posted 8 months ago

“Ive used forward via a few times now and its so good ! I can recommend !”

Posted 8 months ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service and really appreciate your continued support.

Posted 8 months ago

“Quick service with shipping to Canada. First time user and no issues at all.”

Posted 8 months ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 8 months ago

“Thank you for your exemplary attention to my request to forward a parcel on to Australia.The instructions were carried out seamlessly and left me most impressed at your professionalism.Full marks to a job well done! Looking forward to doing it all again in the near future.MS. Sydney.”

Posted 8 months ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service and look forward to working with you again soon.

Posted 8 months ago

“I have not received the Returns form in my order and my husband just ordered a pair of shoes too and he didnt get the returns form too.”

Posted 8 months ago

Many thanks for taking the time to review our services, however, we are sorry to hear of the issue you have described. We believe that our customer service team has replied to your queries on this matter. To confirm, we do not remove anything from our customer's packages when we receive them from the store/seller, nor when the packages are shipped. We will only remove paperwork including invoices or return forms if the customer requests it through an additional service order. Feel free to get in touch with our friendly customer service team at help@forwardvia.com should you need any further clarification. Kind Regards ForwardVia.

Posted 8 months ago

“Quick and easy to use! My package was shipped the same day it was received at ForwardVia. Very happy with the service”

Posted 8 months ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Posted 8 months ago

“Honestly it was a wonderful service! With reason little bit skeptical of the service just in general. I got an email with anything that was received by them so i knew when it arrived. One thing i do love with this service is anything you may want to do it will show you the price. Plus bonus you can select the shipping which was a nice bonus.”

Posted 8 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia! We really appreciate your comments and look forward to offering you our shipping services again in the future :)

Posted 8 months ago

“The shipping options provided are not the cheapest but in return ForwardVia resolves so many issues for the buyer. Thanks to their services I was able to shop from UK retailers who wouldn't otherwise ship to my country. Combining several parcels into one delivers savings on the shipping fees as opposed to shipping separate parcels at different times. Registering on ForwardVia was very straightforward compared to other providers of similar services while the simple user interface was extremely easy to navigate. Throughout the shipping process they keep sending the user email notifications to inform about new parcel arrivals and other items requiring action. I was surprised at how fast my parcel arrived as I was not expecting it before another 10-12 days.”

Posted 8 months ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you and look forward to working with you again soon :)

Posted 8 months ago

“Excellent service.”

Posted 8 months ago

Many thanks for your feedback, we're pleased that we continue to provide a great service and look forward to receiving your continued support.

Posted 8 months ago

“Shipped a Water-To-G0 bottle from UK to Malaysia and item arrived promptly without issue. Great service!”

Posted 8 months ago

Many thanks for taking the time to leave us feedback. It's great to hear you're happy with our service :)

Posted 8 months ago

“First time using Forward Via and was very impressed. All my items made it from the UK to Canada with no problems and very fast. Highly recommend it and will use it again in the future.”

Posted 9 months ago

Thank you for your great feedback and lovely comments. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 8 months ago

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ForwardVia is rated 4.8 based on 822 reviews