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ForwardVia Reviews

4.8 Rating 988 Reviews
94 %
of reviewers recommend ForwardVia
4.8
Based on 988 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read ForwardVia Reviews

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023
Terry B
ForwardVia 5 star review on 5th March 2023
Mark B
ForwardVia 5 star review on 12th August 2022
Boi R
ForwardVia 5 star review on 12th August 2022
Boi R
ForwardVia 5 star review on 18th April 2022
Nurulhati G
ForwardVia 5 star review on 22nd June 2021
Nurulhati G
ForwardVia 5 star review on 22nd June 2021
Nurulhati G
3
Anonymous
Anonymous  // 01/01/2019
Very expensive, paid 40 euro just to have package deluvered
Helpful Report
(Southampton) - Posted 1 month ago
Many thanks for taking the time to review our services, however, we're sorry to hear that you are unhappy with the price paid. The shipping fee not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost depends on the weight, dimension, and shipping destination, which is an industry standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch. Regards from the FV team
Posted 1 month ago
Slow!! Seems more expensive then needed
Helpful Report
(Southampton) - Posted 3 months ago
Many thanks for taking the time to leave us feedback. We are sorry to hear that you find the shipping rates are higher than expected. The price paid to ForwardVia includes the use of the address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch.
Posted 2 months ago
Process was quite structured and organized, customer service was also prompt and helpful. Shipping was quite fast, only took about a week to arrive from UK to Asia. The only downside is the cost - shipping options are all quite costly as combined packing were not optimised, re-packing will add cost to each pack, you won’t be able to know or compare cost if repacking will end up saving you the extra shipping cost or costing more after adding the re-packing fee.
Helpful Report
Posted 9 months ago
Many thanks for taking the time to review our services, however, we're sorry to hear that you find our fees costly. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost as shown depends purely on the weight, dimension, and shipping destination regardless of the item value, which is an industry-standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. For consolidations, we also offer unpacking which can help reduce the overall size and weight of the package. Our customer service is also available to help with any queries relating to the shipping costs should you want to check before proceeding. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch.
Posted 9 months ago
It's good 👍 company transfer. Fastest ,safe way
Helpful Report
Posted 1 year ago
Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)
Posted 1 year ago
I was quite satisfied with my first two orders, but I didn't like the third one, I thought it was unfair. I chose to consolidate 3 packages that totaled 1.7kg. I read in the FAQ that the packaging in consolidation weighed up to 0.3kg and therefore would not exceed Royal Mail's 2kg limit. The consolidation left the package with 2.2kg, which would give an extra 0.5kg instead of 0.3kg. I had to pay another £7 to remove original packaging and then the package weighed 1.5kg. I suggest that you create some calculation or tool so that we know the correct limit based on your packaging. The other 2 orders were books and magazines too and my calculations worked out fine. The choice of orders cannot be based on luck, there should be something that warns you that the weight will be exceeded without having to pay later to correct the problem. I found it very counterintuitive and explorative.
Helpful Report
Posted 1 year ago
Many thanks for taking the time to review our service and providing feedback. We're sorry to hear that you were unsatisfied with your recent consolidation order. Upon checking, there was no note in the consolidation for it to be under 2 kg for Royal Mail shipping or un-packing selected, we do advise adding this information when ordering a consolidation for Royal Mail shipping. This informs our warehouse team so that when they process the order they can unpack and remove any excess packaging. When consolidating packages, we use double-walled outer cartons or boxes, and packaging materials to ensure the contents are well-protected. It is a balance between keeping the package weight and size down while still ensuring goods are protected for international shipping. Customers can always check shipping costs on our online calculator before proceeding or contact our customer support if they have a query regarding the weight of their packages. We hope this information helps clarify your issue. We appreciate your continued custom and look forward to providing you with our service going forward. Feel free to get in touch with our customer service if you have any further queries to discuss. Kind regards ForwardVia Team
Posted 1 year ago
Easy to use website. Reliable and very efficient processing and forwarding of received parcel. Unfortunately, the price to forward the parcel to Australia was exorbitant, over GBP300 for a 5Kg parcel. It is disappointing that a specialized shipping company cannot source a much more affordable shipping service. Thank you.
Helpful Report
Posted 1 year ago
Many thanks for taking the time to review our services and leave feedback, it is very much appreciated. We are sorry to hear you are disappointed with the shipping rates. The courier shipping rates are determined by the parcel weight or the amount of space it occupies on a plane (known as volumetric weight), whichever is greater. The actual weight would only be charged when this was higher than the volumetric weight. This is an industry-standard. Therefore even though your package weighs 5.5kg, the weight based on the dimensions is 27.2 kg. Due to the nature of the item, folding it to make it smaller in volume/dimension may damage it or render the shape of the item making it unusable. We would recommend contacting us, and see if there are any other ways to reduce the volume or shipping cost. Our shipping rates not only include the transit fees, they include the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. I hope this information helps explain our shipping rates and that you will consider using our services again. Regards ForwardVia.
Posted 1 year ago
The process was very efficient but the cost to ship was really too high. I would be reluctant to use again.
Helpful Report
Posted 1 year ago
Thank you for taking the time to review our services, however, we are sorry to hear that you are unhappy with the price paid. The shipping cost paid depends purely on the weight, dimension and destination. The shipping cost paid excludes import tax or local tax and duty. Our business relies on a handling fee already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support. At ForwardVia, we offer repacking services, where unnecessary packaging can be removed to reduce volume and weight. This may help to reduce international shipping costs. Also, you may want to consider our consolidation service, where multiple packages can be combined into a box, thus reducing the price per kg of shipping cost. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you have any further questions. Regards ForwardVia Team
Posted 1 year ago
I have not received the Returns form in my order and my husband just ordered a pair of shoes too and he didnt get the returns form too.
Helpful Report
Posted 1 year ago
Many thanks for taking the time to review our services, however, we are sorry to hear of the issue you have described. We believe that our customer service team has replied to your queries on this matter. To confirm, we do not remove anything from our customer's packages when we receive them from the store/seller, nor when the packages are shipped. We will only remove paperwork including invoices or return forms if the customer requests it through an additional service order. Feel free to get in touch with our friendly customer service team at help@forwardvia.com should you need any further clarification. Kind Regards ForwardVia.
Posted 1 year ago
Expensive cost
Helpful Report
Posted 1 year ago
Many thanks for taking the time to review our services, however, we're sorry to hear that you are unhappy with the price paid. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost as shown depends purely on the weight, dimension, and shipping destination regardless of the item value, which is an industry-standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We believe we offer the most competitive shipping rates, compared to other UK forwarders. Some forwarders charge lower shipping rates, but then some charge subscription fees, shorter free storage periods, package receiving fees, mail out, and other charges. Including other charges, the total cost can be higher. Feel free to check the shipping and service rates of some other well-known UK forwarding companies.
Posted 1 year ago
The service worked perfectly, although it turned out to be expensive. It cost more to collate the items and ship them together than if I had just ordered them all separately direct to Australia. It was worth a try. The collation fees are pretty high since all it seemed to involve was putting the unopened packages together in a box. This service would suit high-priced items.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave us a review. We are glad to hear that you were satisfied with the overall service we provided, although you found our consolidation rates higher than expected. Our rates are publicly available on our website to enable visitors to check and compare prices before using our service, and we are always happy to take further queries through our customer support email service. We appreciate your feedback and do hope that you would consider using us again in the future. Regards, ForwardVia Team
Posted 2 years ago
I really like to use forwardvia to be able to receive my favorite groceries from the uk while living abroad. My only problem is the cost of postage. They completely overcharge, I have compared their costs to parcelmonkey and I know they could bring the prices down. It puts me off using them as often as I would like
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave us a review and feedback on our service. We are sorry to hear that you find the shipping rates are higher than expected. ForwardVia is not a courier or the courier comparison site you mentioned. Although shipping rates may be lower in comparison to other courier companies, the price paid to ForwardVia includes the use of our UK address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch. ForwardVia Team.
Posted 2 years ago
This time, the shipping carton is weak, which makes it difficult to carry
Helpful Report
Posted 2 years ago
Many thanks for taking the time to leave us feedback. We are sorry that you found the carton difficult to carry. Should a package arrive with inadequate boxing from the seller we would advise customers to re-pack it into a more suitable box before shipping, and we do always ensure the packages and contents are secure before they leave us for international shipping. You could also request repackaging or fragile repackaging if you need additional packaging or split the contents to make it lighter for easier handling. We hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issues using our service. Kind regards, ForwardVia Team.
Posted 2 years ago
Unfortunately, I have been misled due to the UI of the website and responses from support. I had ordered the Advent Calendar from Sephora, and when I got it, the package's content was like the Advent Calendar and 3 items. There was no information that the 3 items were parts of the Advent Calendar. The support team told me that they are flammable and I have to pay extra for delivering these items or dispose of them. I decided to dispose of them because I was sure that they are not parts of the Advent Calendar. Unfortunately, when we got the package, we found that the Advent Calendar didn't contain these 3 items, and the present for my wife was not the way she wanted. Other aspects were brilliant, responses were quick.
Helpful Report
Posted 2 years ago
Thank you for taking the time to leave a review. We are sorry to hear you are disappointed in our service regarding the shipping of dangerous goods. Unfortunately, the beauty advent calendar contained some items that were flammable, which would require re-packaging before shipping outside the UK. There are strict rules in place when transporting these goods. These rules are regulated and apply to all international shipments. We believe that you were notified when your package was logged into your account and as advised contacted us so we could provide you with options for re-packaging and shipping. We apologize if the information about how the contents were logged may have caused some misunderstanding. Your feedback on this matter has been greatly appreciated and taken into consideration to improve our service in the future. We would also like to note that customers can always contact us to check if products can be shipped before using our service to avoid any disappointment. Many thanks for using ForwardVia.
Posted 2 years ago
ForwardVia is efficient. Provides photos and description of items so that if you have multiple items in transit you know which is which. However, it is expensive compared with VPost for basic shipping to Singapore.
Helpful Report
Posted 2 years ago
Hi Barbara, Many thanks for taking the time to leave a review. We are pleased to hear you find our service efficient. In regards to our shipping rates, we are sorry to hear that you find our rates are higher than you expected. Our business relies on a handling fee, which is already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support. Our rates are available on our website shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We hope the above explains a bit more about our rates and pricing, we look forward to providing you with our service should you choose to use us again in the future. Have a great day! The ForwardVia Team
Posted 2 years ago
Very effective but need to get used to how it operates.
Helpful Report
Posted 3 years ago
More expensive than I I expected
Helpful Report
Posted 3 years ago
Many thanks for taking time to leave us feedback. We are sorry to hear that you find the shipping rates are higher than expected. ForwardVia are a shipping service provider. The price paid to ForwardVia includes the use of the UK address, the acceptance, processing, storing and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. There is no charge to sign up and no membership fee. I hope this information helps explain how shipping fees are charge. If you have any further questions please don't hesitate to get in touch.
Posted 3 years ago
The activity I found the hardest was at the end when I had to decide how to manage my parcels for delivery. It would better if you gave options with estimated costs as I had no idea and was just making decisions based on my very limited experience. I deal with another company in America and they work out the cheapest option for you.
Helpful Report
Posted 3 years ago
Many thanks for taking time to leave us feedback. To see shipping rates for individual package, you can get it in your Package Inbox and continue with shipping options. This way you can check the shipping rates for individual package. We can see that you usually have multiple packages to ship. The lowest/cheapest option for shipping multiple packages is always consolidating/combining it into one box. Once you see all your packages have arrived, you could select all your packages for consolidation via your account dashboard. Our warehouse staff will then combine it into one for you. Unfortunately, there is no way to know the shipping cost until after the packages are combined. This is because shipping cost depends on the consolidation box weight and dimension. Estimation can be provided, but it is not accurate and can be misleading. We hope that the above clarifies your query, please let us know if you have any further questions by contacting our customer support.
Posted 3 years ago
Hello It's good. Few Suggestions: 1. Postal charges are quite high. 2. Please increase the storage days from 30 to 60. I am using other services as well & they also provide 60 days. 30 Days is quite less. Regards
Helpful Report
Posted 3 years ago
Overall good experience, except that I was unable to repact two packages into one and had to pay the shipping costs twice
Helpful Report
Posted 3 years ago
Hi, many thanks for leaving us your feedback, it is much appreciated. We can see that you've ordered to consolidate the 2 packages as receive from store. However, each package size is 59 x 59 x 51 cm would make it not possible to combine into one box. Even if it is doable, it is not recommended as, it would make it difficult for the courier to handle causing it prone to damages during international shipping. Perhaps for future orders, you can request for us to have a look to see if it can be consolidated/combined by unpacking and repacking. Our warehouse team will then assess it for you. If possible, we will provide you a quote for you to decide to proceed or ship individually. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.
Posted 3 years ago
Forwardvia shipping cost has become very expensive
Helpful Report
Posted 3 years ago
Hi, many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price. We regualary review our rates to remain competitive. Due to the current situation, and with limited flights availability, many Carriers increased their shipping rates. Unfortunately, we have no choice but to pass it on to our customer. It is worth noting that the price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. I hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.
Posted 3 years ago
ForwardVia is rated 4.8 based on 988 reviews