Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.75

“It's good 👍 company transfer. Fastest ,safe way”

Helpful Report

Posted 6 days ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)

Posted 4 days ago

“I was quite satisfied with my first two orders, but I didn't like the third one, I thought it was unfair. I chose to consolidate 3 packages that totaled 1.7kg. I read in the FAQ that the packaging in consolidation weighed up to 0.3kg and therefore would not exceed Royal Mail's 2kg limit. The consolidation left the package with 2.2kg, which would give an extra 0.5kg instead of 0.3kg. I had to pay another £7 to remove original packaging and then the package weighed 1.5kg. I suggest that you create some calculation or tool so that we know the correct limit based on your packaging. The other 2 orders were books and magazines too and my calculations worked out fine. The choice of orders cannot be based on luck, there should be something that warns you that the weight will be exceeded without having to pay later to correct the problem. I found it very counterintuitive and explorative.”

Helpful Report

Posted 4 months ago

Many thanks for taking the time to review our service and providing feedback. We're sorry to hear that you were unsatisfied with your recent consolidation order. Upon checking, there was no note in the consolidation for it to be under 2 kg for Royal Mail shipping or un-packing selected, we do advise adding this information when ordering a consolidation for Royal Mail shipping. This informs our warehouse team so that when they process the order they can unpack and remove any excess packaging. When consolidating packages, we use double-walled outer cartons or boxes, and packaging materials to ensure the contents are well-protected. It is a balance between keeping the package weight and size down while still ensuring goods are protected for international shipping. Customers can always check shipping costs on our online calculator before proceeding or contact our customer support if they have a query regarding the weight of their packages. We hope this information helps clarify your issue. We appreciate your continued custom and look forward to providing you with our service going forward. Feel free to get in touch with our customer service if you have any further queries to discuss. Kind regards ForwardVia Team

Posted 4 months ago

“Easy to use website. Reliable and very efficient processing and forwarding of received parcel. Unfortunately, the price to forward the parcel to Australia was exorbitant, over GBP300 for a 5Kg parcel. It is disappointing that a specialized shipping company cannot source a much more affordable shipping service. Thank you.”

Helpful Report

Posted 6 months ago

Many thanks for taking the time to review our services and leave feedback, it is very much appreciated. We are sorry to hear you are disappointed with the shipping rates. The courier shipping rates are determined by the parcel weight or the amount of space it occupies on a plane (known as volumetric weight), whichever is greater. The actual weight would only be charged when this was higher than the volumetric weight. This is an industry-standard. Therefore even though your package weighs 5.5kg, the weight based on the dimensions is 27.2 kg. Due to the nature of the item, folding it to make it smaller in volume/dimension may damage it or render the shape of the item making it unusable. We would recommend contacting us, and see if there are any other ways to reduce the volume or shipping cost. Our shipping rates not only include the transit fees, they include the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. I hope this information helps explain our shipping rates and that you will consider using our services again. Regards ForwardVia.

Posted 6 months ago

“The process was very efficient but the cost to ship was really too high. I would be reluctant to use again.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to review our services, however, we are sorry to hear that you are unhappy with the price paid. The shipping cost paid depends purely on the weight, dimension and destination. The shipping cost paid excludes import tax or local tax and duty. Our business relies on a handling fee already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support. At ForwardVia, we offer repacking services, where unnecessary packaging can be removed to reduce volume and weight. This may help to reduce international shipping costs. Also, you may want to consider our consolidation service, where multiple packages can be combined into a box, thus reducing the price per kg of shipping cost. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you have any further questions. Regards ForwardVia Team

Posted 7 months ago

“I have not received the Returns form in my order and my husband just ordered a pair of shoes too and he didnt get the returns form too.”

Helpful Report

Posted 8 months ago

Many thanks for taking the time to review our services, however, we are sorry to hear of the issue you have described. We believe that our customer service team has replied to your queries on this matter. To confirm, we do not remove anything from our customer's packages when we receive them from the store/seller, nor when the packages are shipped. We will only remove paperwork including invoices or return forms if the customer requests it through an additional service order. Feel free to get in touch with our friendly customer service team at help@forwardvia.com should you need any further clarification. Kind Regards ForwardVia.

Posted 8 months ago

“Expensive cost”

Helpful Report

Posted 9 months ago

Many thanks for taking the time to review our services, however, we're sorry to hear that you are unhappy with the price paid. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support for tracked services until delivery. The shipping cost as shown depends purely on the weight, dimension, and shipping destination regardless of the item value, which is an industry-standard. Our rates are publicly available on our shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We believe we offer the most competitive shipping rates, compared to other UK forwarders. Some forwarders charge lower shipping rates, but then some charge subscription fees, shorter free storage periods, package receiving fees, mail out, and other charges. Including other charges, the total cost can be higher. Feel free to check the shipping and service rates of some other well-known UK forwarding companies.

Posted 8 months ago

“The service worked perfectly, although it turned out to be expensive. It cost more to collate the items and ship them together than if I had just ordered them all separately direct to Australia. It was worth a try. The collation fees are pretty high since all it seemed to involve was putting the unopened packages together in a box. This service would suit high-priced items.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are glad to hear that you were satisfied with the overall service we provided, although you found our consolidation rates higher than expected. Our rates are publicly available on our website to enable visitors to check and compare prices before using our service, and we are always happy to take further queries through our customer support email service. We appreciate your feedback and do hope that you would consider using us again in the future. Regards, ForwardVia Team

Posted 1 year ago

“I really like to use forwardvia to be able to receive my favorite groceries from the uk while living abroad. My only problem is the cost of postage. They completely overcharge, I have compared their costs to parcelmonkey and I know they could bring the prices down. It puts me off using them as often as I would like”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review and feedback on our service. We are sorry to hear that you find the shipping rates are higher than expected. ForwardVia is not a courier or the courier comparison site you mentioned. Although shipping rates may be lower in comparison to other courier companies, the price paid to ForwardVia includes the use of our UK address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch. ForwardVia Team.

Posted 1 year ago

“This time, the shipping carton is weak, which makes it difficult to carry”

Helpful Report

Posted 1 year ago

Many thanks for taking the time to leave us feedback. We are sorry that you found the carton difficult to carry. Should a package arrive with inadequate boxing from the seller we would advise customers to re-pack it into a more suitable box before shipping, and we do always ensure the packages and contents are secure before they leave us for international shipping. You could also request repackaging or fragile repackaging if you need additional packaging or split the contents to make it lighter for easier handling. We hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issues using our service. Kind regards, ForwardVia Team.

Posted 1 year ago

“Unfortunately, I have been misled due to the UI of the website and responses from support. I had ordered the Advent Calendar from Sephora, and when I got it, the package's content was like the Advent Calendar and 3 items. There was no information that the 3 items were parts of the Advent Calendar. The support team told me that they are flammable and I have to pay extra for delivering these items or dispose of them. I decided to dispose of them because I was sure that they are not parts of the Advent Calendar. Unfortunately, when we got the package, we found that the Advent Calendar didn't contain these 3 items, and the present for my wife was not the way she wanted. Other aspects were brilliant, responses were quick.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We are sorry to hear you are disappointed in our service regarding the shipping of dangerous goods. Unfortunately, the beauty advent calendar contained some items that were flammable, which would require re-packaging before shipping outside the UK. There are strict rules in place when transporting these goods. These rules are regulated and apply to all international shipments. We believe that you were notified when your package was logged into your account and as advised contacted us so we could provide you with options for re-packaging and shipping. We apologize if the information about how the contents were logged may have caused some misunderstanding. Your feedback on this matter has been greatly appreciated and taken into consideration to improve our service in the future. We would also like to note that customers can always contact us to check if products can be shipped before using our service to avoid any disappointment. Many thanks for using ForwardVia.

Posted 1 year ago

“ForwardVia is efficient. Provides photos and description of items so that if you have multiple items in transit you know which is which. However, it is expensive compared with VPost for basic shipping to Singapore.”

Helpful Report

Posted 1 year ago

Hi Barbara, Many thanks for taking the time to leave a review. We are pleased to hear you find our service efficient. In regards to our shipping rates, we are sorry to hear that you find our rates are higher than you expected. Our business relies on a handling fee, which is already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing, and dispatch of your goods including any export documentation required, and full customer support. Our rates are available on our website shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We hope the above explains a bit more about our rates and pricing, we look forward to providing you with our service should you choose to use us again in the future. Have a great day! The ForwardVia Team

Posted 1 year ago

“Very effective but need to get used to how it operates.”

Helpful Report

Posted 2 years ago

“More expensive than I I expected”

Helpful Report

Posted 2 years ago

Many thanks for taking time to leave us feedback. We are sorry to hear that you find the shipping rates are higher than expected. ForwardVia are a shipping service provider. The price paid to ForwardVia includes the use of the UK address, the acceptance, processing, storing and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. There is no charge to sign up and no membership fee. I hope this information helps explain how shipping fees are charge. If you have any further questions please don't hesitate to get in touch.

Posted 2 years ago

“The activity I found the hardest was at the end when I had to decide how to manage my parcels for delivery. It would better if you gave options with estimated costs as I had no idea and was just making decisions based on my very limited experience. I deal with another company in America and they work out the cheapest option for you.”

Helpful Report

Posted 2 years ago

Many thanks for taking time to leave us feedback. To see shipping rates for individual package, you can get it in your Package Inbox and continue with shipping options. This way you can check the shipping rates for individual package. We can see that you usually have multiple packages to ship. The lowest/cheapest option for shipping multiple packages is always consolidating/combining it into one box. Once you see all your packages have arrived, you could select all your packages for consolidation via your account dashboard. Our warehouse staff will then combine it into one for you. Unfortunately, there is no way to know the shipping cost until after the packages are combined. This is because shipping cost depends on the consolidation box weight and dimension. Estimation can be provided, but it is not accurate and can be misleading. We hope that the above clarifies your query, please let us know if you have any further questions by contacting our customer support.

Posted 2 years ago

“Hello It's good. Few Suggestions: 1. Postal charges are quite high. 2. Please increase the storage days from 30 to 60. I am using other services as well & they also provide 60 days. 30 Days is quite less. Regards”

Helpful Report

Posted 2 years ago

“Overall good experience, except that I was unable to repact two packages into one and had to pay the shipping costs twice”

Helpful Report

Posted 2 years ago

Hi, many thanks for leaving us your feedback, it is much appreciated. We can see that you've ordered to consolidate the 2 packages as receive from store. However, each package size is 59 x 59 x 51 cm would make it not possible to combine into one box. Even if it is doable, it is not recommended as, it would make it difficult for the courier to handle causing it prone to damages during international shipping. Perhaps for future orders, you can request for us to have a look to see if it can be consolidated/combined by unpacking and repacking. Our warehouse team will then assess it for you. If possible, we will provide you a quote for you to decide to proceed or ship individually. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.

Posted 2 years ago

“Forwardvia shipping cost has become very expensive”

Helpful Report

Posted 2 years ago

Hi, many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the price. We regualary review our rates to remain competitive. Due to the current situation, and with limited flights availability, many Carriers increased their shipping rates. Unfortunately, we have no choice but to pass it on to our customer. It is worth noting that the price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support for tracked services until delivery. I hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issue using our service.

Posted 2 years ago

“I have not yet even received my parcel. It's not late, you just asked me for this review very, very early. Which is a bit silly, I feel. I am unable to complete the rest of this review because, as I said, the transaction isn't even complete yet, and it's very hard to review an interaction mid-interaction. If my surgeon started asking me how I thought he was doing mid surgery, I'd panic, and I like to think you probably would as well. I hereby rate you *shrug*/5. My delivery exists in the flow of time-space. Where? Only god knows. My delivery was made by persons unknown. Maybe some sort of magical delivery bear? My item is Schrödinger's Parcel, both damaged and undamaged at once, until it arrives. My delivery has taken a quantity of time that is roughly equal to the time it will have taken to arrive, no more and no less. Unless it is more or less, in which case the delivery time has taken too much or too little time, which suggests the parcel has stolen time from elsewhere or had time stolen from it. If this is the case, the amount of time the parcel has taken to arrive is roughly a quantifiable amount of time, precisely.”

Helpful Report

Posted 3 years ago

“The system was easy to use and delivery was fast. However the tax and duties were not included unlike one I use in the US, so I got a surprise bill that made the whole purchase not worth the money.”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback. We are sorry to hear that you weren't expecting the local tax and duty. All the shipment do not include local tax and duty. This is as stated on our website: on FAQ, Shipping page, Shipping Rates and various other main pages on our our website. The information is made as clear as possible to avoid any surprises. The import charges can vary from country to country, and depending on the item type. We therefore unable to offer shipping with import tax included. We can only apologise if weren't expecting it. Let us know if you require any further assistance from us or if you have any further questions.

Posted 3 years ago

“Your web page is not easy to navigate and you also bought the more expensive listing on Amazon UK. If you had followed my instructions in a more timely manner you could have saved me close to £10. Time is of the essence with some of these purchases and it took you close to six hours to buy the requested item. Otherwise a useful service.”

Helpful Report

Posted 3 years ago

Hi, Thanks for your feedback. We can see that your assisted purchase order was placed on 12th Feb, Friday at 18:31 (GMT/UK Time) in the evening. At that time of you placing the order our office is closed. Our staff have left the office when you placed the order. Well being of our staff is very important, we always encourage them to leave on time at 17:30 to spend time with their family. Our office opening time is as listed on our website. A member of our staff then processed your order the next morning on 13th Feb as soon as our office open at 9:16 am. This was under an hour of you placing an order during our office opening time. We aim to process assisted purchase order within 6 hours, subject to our opening time, as described on our website. With regard to the price of the item, unfortunately, we have no control of the pricing of the goods. It is disappointing for the store/seller to increase the price in short period of time, without a valid reason. Again, even though it is disappointing we play no part in the pricing, and we ordered it as soon as we possibly can during our opening time within the target time promise. We hope the above clarifies the matter. Feel free to contact us should you need further clarifications.

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

ForwardVia Reviews