ForwardVia Reviews

Name: ForwardVia
Address: Via House 26c Hazel Road, Southampton, Hampshire
Rating: 4.76

4.8 Rating 1,003 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

Metrics

Info

4.8

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, kinda pricey but what other options do you have? They WILL ship your items! Which to be honest is something I worried about having never used a service such as this. Thank you ForwardVia!”

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(Southampton) - Posted 3 days ago

“Only 3 coffee jars arrived instead of 6. The box was full of coffee from broken jars.”

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(Southampton) - Posted 5 days ago

Thank you for your feedback. We are sorry to hear that your package has arrived not as expected. If there is an issue with your delivery, kindly contact our customer support through help@forwardvia.com or your account dashboard. We do offer a repacking service for fragile goods, such as jars, before international shipping. Customers can also request checking services for their goods before shipping to check that the goods are packed by the retailer sufficiently, and if there is any damage. Kindly contact our customer support, so we can assist you with this matter. Regards, FV Team.

Posted 3 days ago

“I've used ForwardVia several times now, and am very pleased and grateful for their services. From ease of registering, ease of purchases, communication, user-friendly check-out, shipping options and fees...everything was great. Thanks once again, cheers from the U.S. :)”

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(Southampton) - Posted 6 days ago

Thank you so much for your feedback. We are pleased to hear that you find our service a positive experience. We also thank you for your continued support :)

Posted 3 days ago

“Works out too expensive for Irish users. By the time I paid for postage and packaging, the exchange rate of the item, the fee to Forwardvia and the customs charges to receive the package in Ireland it cost me over twice the price of the value of the item. I probably will never use again. The service of Forwardvia was very good, just not suitable for the Irish customer, which is a shame.”

Helpful Report

(Southampton) - Posted 1 week ago

Thank you for your feedback and comments. We are sorry to hear that you find using our service is not cost-effective. Unfortunately, country import fees are something that is beyond our control. We understand that this may be an added cost that is not viable for some customers. The shipping cost depends purely on the weight, dimension and shipping destination, regardless of the item value. Our business relies on a handling fee, which is already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods, including any export documentation required and full customer support. Our rates are available on our shipping calculator here to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. We hope the above information helps in any way, should you decide to use our service again. We thank you for using our service and taking the time to leave us feedback. Regards from the FV Team :)

Posted 3 days ago

“Reliable service.”

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(Southampton) - Posted 2 weeks ago

Thank you so much for your positive review. We really appreciate your continued support! Regards, FV Team :)

Posted 2 weeks ago

“So greatful to ForwardVia. Everything is just perfect.”

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(Southampton) - Posted 3 weeks ago

Thank you for taking the time to submit your feedback and for the lovely comments. We are thrilled to hear that you have felt very satisfied with the service offered to you.

Posted 3 weeks ago

“Excellent service. Allowed me to ship a book from the UK to their forwarding location without paying crazy shipping to me in Canada. Held the item for me and when it was time to ship they packaged it up amazingly well and it arrived safe and sound to me.”

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(Southampton) - Posted 3 weeks ago

Many thanks for submitting your review and for your lovely comments. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible.

Posted 3 weeks ago

“Great legit service!! Use them! Very responsible and attentive staff. I got my items delivered to Massachusetts promptly and they give you many options as for shipping with DHL, ups etc.”

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(Southampton) - Posted 3 weeks ago

Many thanks for taking the time to leave us a review. It is great to hear that we continue to provide you with great service!

Posted 3 weeks ago

“Impecable service and smooth delivery to Switzerland. Can only recommend ForwardVia.”

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