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ForwardVia Reviews

4.8 Rating 813 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

4.8

Based on 813 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

ForwardVia 5 star review on 17th September 2023

ForwardVia 5 star review on 5th March 2023

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 12th August 2022

ForwardVia 5 star review on 18th April 2022

ForwardVia 5 star review on 22nd June 2021

ForwardVia 5 star review on 22nd June 2021

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ship very fast, Recommended! I know where is the next time :)”

Posted 6 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia!

Posted 6 months ago

“Always a pleasure !! All packages arrived safely and very fast here !! None lost none dammaged none stolen. I highly recommend the services of Forwardvia !! AAAAA+++++”

Posted 6 months ago

Thank you for your great feedback and lovely comments. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 6 months ago

“Very efficient and straightforward. Even packed my items in so they don’t get damaged. They were precious items and I couldn’t be happier to receive them in perfect condition. Thank you FordwardVia!”

Posted 6 months ago

Many thanks for your feedback, we really appreciate your comments. It's great news that your package arrived to you safely. We look forward to offering you our shipping services again in the future!

Posted 6 months ago

“Amazing service, very happy with available postage options and cost. Trustworthy and quick.”

Posted 6 months ago

Thank you for your great feedback and lovely comments. We are very pleased that you have been satisfied with the service you have received from our team at ForwardVia.

Posted 6 months ago

“Very fast service. Excellent!!!”

Posted 7 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 6 months ago

“Easy to use, quick dispatch. Could not be better. Thank you for not wasting each other's time.”

Posted 7 months ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 6 months ago

“The company's services are very good, But there is a problem. you not write the customer's name on the box ) From ? For example, my address is widespread in my country, and they ship products to my address with different names How can I know the names!!! Please write the name written on the shipping label in the( description or From ) so that Ican know the name coustmer of the box”

Posted 7 months ago

Many thanks for taking the time to leave us your review and feedback. In regards to your query about including the name on the shipping label. Customers can enter their name along with the shipping address. Should you need any further assistance or advice please don't hesitate to contact our customer service team for help at any stage of processing your package and we will be happy to help with any additional requests.

Posted 6 months ago

“Good service. However, I wish that the small additional fees such as shrink wrap, tape etc could be removed . . . PE”

Posted 7 months ago

Many thanks for taking the time to leave us a review and feedback, it is very much appreciated. We ensure all packages are secure before international shipping. The additional charge for shrink wrapping, taping/fragile labeling, and photos are completely optional for customers should they require it. Please don't hesitate to contact us should you want any further information on the services we provide. Kind regards ForwardVia

Posted 7 months ago

“The process was very efficient but the cost to ship was really too high. I would be reluctant to use again.”

Posted 7 months ago

Thank you for taking the time to review our services, however, we are sorry to hear that you are unhappy with the price paid. The shipping cost paid depends purely on the weight, dimension and destination. The shipping cost paid excludes import tax or local tax and duty. Our business relies on a handling fee already included in the shipping cost. The price paid for shipping not only includes the transit fees, it includes the use of a UK address, the acceptance, processing, storing and dispatch of your goods including any export documentation required and full customer support. At ForwardVia, we offer repacking services, where unnecessary packaging can be removed to reduce volume and weight. This may help to reduce international shipping costs. Also, you may want to consider our consolidation service, where multiple packages can be combined into a box, thus reducing the price per kg of shipping cost. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you have any further questions. Regards ForwardVia Team

Posted 7 months ago

“I've been using ForwardVia to ship book purchases made on eBay UK, etc. to me here in the US. Having multiple packages combined saves me a considerable amount of money over eBay's hefty International Shipping. My collection of vintage UK comic annuals and albums has grown by leaps and bounds since I discovered that using ForwardVia would allow me to bid on UK only auctions. I've been very pleased with the packaging and overall professional service provided.”

ForwardVia 5 star review on 17th September 2023

Posted 7 months ago

Many thanks for your feedback and positive comments. It is great to hear that you are happy with how your goods are packaged. We look forward to continuing to provide you with our service. Happy collecting! Kind regards, ForwardVia Team.

Posted 7 months ago

“Thanks to you I was able to have an item delivered to me that could not be found elsewhere, and that the English seller could not deliver to me in Switzerland. It was perfect: it was easy, quick, very professional and reliable. I was glad to see a picture of the item before shipping, You sent my item to me the day you got it, and I received it very quickly two days later ( express shipment) well packed and protected. It was for sure much easier and more comfortable than if I had had to wait for direct delivery from the seller. I recommend you. Thank you so much!”

Posted 7 months ago

Thank you for your positive feedback and comments on the service you have received. We are very pleased to hear that your item arrived safely and quickly to you! Kind regards, ForwardVia Team

Posted 7 months ago

“Yay! These good folks did exactly what they said they would do, forward a purchase from the UK to the USA with no issues. Shipping was as quick as normal but improved by adding tracker information in the emails so I was notified at each major event along the route. Their website was intuitive to understand and easy to use. I cannot recommend them enough and I do plan on using their services again.”

Posted 7 months ago

Many thanks for submitting your review, It's great that you had such a positive experience using our service and we look forward to working with you again soon. Kind Regards, ForwardVia Team

Posted 7 months ago

“I used ForwardVia to bring a sweater from the UK to Australia. The service worked efficiently and the package arrived safely. My only suggested improvement was that I did not receive a notification to inform me that the package had arrived at ForwardVia. I had to log in and check myself. Being quite busy, I could have easily forgotten to do this, particularly as I had assumed I would receive a notification.”

Posted 7 months ago

Many thanks for taking the time to leave us feedback and suggestions. We are sorry to hear that you did not receive the package arrival notification. Email notification is automatically sent out by default unless the customer opts out. The package notification was sent out on Aug 11, 8:47:53 AM may have arrived in your spam or other folders. Perhaps add our email address to your contact list, hopefully, this avoid it going into other folders. I hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issues using our service.

Posted 7 months ago

“Efficient.”

Posted 7 months ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)

Posted 7 months ago

“Expensive service. Forward shipping and customs/VAT ended up costing more than the product itself. Even though I asked to have the product shipped as a gift, the value of the product was still visible and thus caused customs fees”

Posted 7 months ago

Thank you for taking the time to review our services, however, we are sorry to hear that you are unhappy with the price paid. The shipping cost paid depends purely on the weight, dimension and destination. The shipping cost paid excludes import tax or local tax and duty. It is as stated on our website and shown at the time of order, that the shipping cost paid excludes customs charges or local tax and duty. Even if it is declared as a gift, unfortunately, it makes no difference, as most local customs will still apply an import tax. Customs charges value depends on item type, value, and local destination tax rules. It usually consists of tax, duty, courier deferment, and administration fees. Local couriers or their appointed broker collect the tax and duty on behalf of the local customs or government. I hope this information helps explain how taxes and duties are charged. If you have any further questions please don't hesitate to get in touch. Regards ForwardVia Team

Posted 7 months ago

“Great service”

Posted 7 months ago

Many thanks for your feedback, it's great to hear that you had a positive experience with Forwardvia

Posted 7 months ago

“I was not able to use the service but the customer service was fast and very helpful! Very good experience!”

Posted 7 months ago

Many thanks for taking the time to leave us feedback. Although you were not able to utilise our service we really appreciate your review of your experience with our customer service team.

Posted 7 months ago

“Can I please say that time and time again, Forwardvia has exceeded my expectations as a business!! Most sellers do not wish to ship outside UK- I am so happy that I had found Forwardvia as my UK Forwarding address. The items was uploaded very promptly onto my dashboard upon arrival, even a consolidation request will be completed within the day but usually half an hour and items shipped off to me within an hour after confirming. My items are always well and carefully packed by these attentive staff- super pleased with their service for sure! I have used them so many times and kept going back. Thank you so much!”

Posted 7 months ago

Many thanks for submitting this review and for your lovely comments. We appreciate all customer feedback to ensure we can continue to offer our customers the most professional and efficient forwarding service possible. Your continued support and custom are very much appreciated!

Posted 7 months ago

“I used ForwardVia to forward on a UK purchase to Australia in Aug 2023. The service was extremely fast and the whole process was efficient and very transparent. I ended up paying the same shipping cost as the retailer would have but got a better rate at the store using a UK address, not an international one. Overall I think it would be really economical if you are buying from a few shops and combining shipping. I will use it again!”

Posted 7 months ago

Many thanks for your feedback, we really appreciate your comments. We look forward to offering you our shipping services again very soon.

Posted 7 months ago

“Very good!”

Posted 7 months ago

Many thanks for taking the time to leave us feedback. We are glad you're happy with our service :)

Posted 7 months ago

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ForwardVia is rated 4.8 based on 813 reviews