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ForwardVia Reviews

4.8 Rating 841 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

4.8

Based on 841 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really like to use forwardvia to be able to receive my favorite groceries from the uk while living abroad. My only problem is the cost of postage. They completely overcharge, I have compared their costs to parcelmonkey and I know they could bring the prices down. It puts me off using them as often as I would like”

Posted 1 year ago

Thank you for taking the time to leave us a review and feedback on our service. We are sorry to hear that you find the shipping rates are higher than expected. ForwardVia is not a courier or the courier comparison site you mentioned. Although shipping rates may be lower in comparison to other courier companies, the price paid to ForwardVia includes the use of our UK address, the acceptance, processing, storing, and preparation of your goods for international transit including any export paperwork required. We also offer full customer support for all tracked shipments until delivery. I hope this information helps explain how shipping fees are charged. If you have any further questions please don't hesitate to get in touch. ForwardVia Team.

Posted 1 year ago

“I wanted a UK product from a seller that did not offer shipping to the U.S. and would not accept payment from a U.S. billing address. Forwardvia made the purchase for me and shipped it promptly to me. Communication was excellent and pricing was fair. I would use them again without hesitation.”

Posted 1 year ago

“Excellent shipping service”

Posted 1 year ago

“Discount should be offered to regular customers”

Posted 1 year ago

“First time using Forwardvia. Shipping was somewhat expensive but I was able to order something I couldn't otherwise from UK. Would consider using agian.”

Posted 1 year ago

“I needed to pay a lot of money for taxes because the order didn't have IOSS number. Also, I paid VAT twice.”

Posted 1 year ago

Many thanks for taking the time to review our services however I'm sorry to hear that you are unhappy with the import taxes paid. Import tax and duty depend on item type and value. Import charges are determined by the local government, and couriers collect the tax on behalf of the local customs. Usually, local couriers will request the receiver to pay before delivery. As with any shipment or purchase from outside the country, there will be local customs or tax and duty charges. It is as stated on our website and shown at the time of order, the shipping cost paid excludes local tax and duty. The taxes you paid has nothing to do with IOSS. With IOSS you would have to pay us the taxes in advance prior to shipping. Therefore, the import tax amount would have been the same. UK VAT on sold goods is chargeable by the UK government. You may be able to ask them to exclude the UK VAT when they sold you the goods or claim it back from the store/seller. This is something you need to discuss with the store. I hope this information helps going forward and that you will consider using our services again. Feel free to get in touch with our friendly customer service if you require further assistance.

Posted 1 year ago

“An item that was difficult to source was available with a UK supplier. However, they only shipped locally. So, ForwardVia's service was the ideal solution to my overseas shipping need. There was no delay at the forwarding stage. I will happily use ForwardVia again.”

Posted 1 year ago

“Professional and excellent customer service”

Posted 1 year ago

“I've been using Forwardvia for about a year. I'm rather impressed! I've always found there to be a quick response and quick posting. And they give really sensible postage options - often including Royal Mail. I've found a lot of other services only give you couriers at quite significant prices. So this is a great alternative. Thanks!!!”

Posted 1 year ago

“This time, the shipping carton is weak, which makes it difficult to carry”

Posted 1 year ago

Many thanks for taking the time to leave us feedback. We are sorry that you found the carton difficult to carry. Should a package arrive with inadequate boxing from the seller we would advise customers to re-pack it into a more suitable box before shipping, and we do always ensure the packages and contents are secure before they leave us for international shipping. You could also request repackaging or fragile repackaging if you need additional packaging or split the contents to make it lighter for easier handling. We hope this information helps going forward. Feel free to get in touch with our friendly customer service if you encounter any issues using our service. Kind regards, ForwardVia Team.

Posted 1 year ago

“ForwardVia was able to order items I could not from the United States. They did so promptly and accurately. Furthermore, they communicated every step of the way. Shipping was handled professionally. I cannot say enough about ForwardVia and all the professionalism and care they provided to me as a customer.”

Posted 1 year ago

“Quick service, reliable, user friendly. Lots of options to help manage your package throughout the process.”

Posted 1 year ago

“First class service. Excellent website that easily lets you view and consolidate packages etc. very fast turnaround and no hidden costs. Highly recommended.”

Posted 1 year ago

“Very easy and pleasant transaction. It was working smoothly. The package was delivered to their site. I was informed, made payment and after a few weeks package was at my address in Croatia.”

Posted 1 year ago

“Absolute rip off. Don’t even bother if you want to ship to australia.”

Posted 1 year ago

Many thanks for taking the time to review our service, however, we are sorry to hear that you are unhappy with our shipping rates. Our fees and shipping rates are publicly available on our website and shipping calculator to enable visitors to check and compare prices. This helps shoppers to decide whether it is worth shipping or check if it is within their budget. The goods you wish to ship are flammable and classified as dangerous goods and have a courier surcharge and re-packaging fees which are depended on the type of goods and volume. International Air Transport Association, IATA, and International Carriage of Dangerous Goods by Road, ADR have strict rules in place when transporting these goods. Shipping it without adhering to the rules will result in a return/disposal and a fine. There is information available on our website regarding shipping dangerous goods for customers to consult before shipping, customers can also contact us via help@forwardvia.com to request a dangerous goods quote and check if goods can be shipped to their Country before using our service. The goods can also be returned to the store, which is an option we offer. We believe we offer the most competitive shipping rates to Australia and other international destinations, and we are one of the few in the UK who can ship dangerous goods to international destinations. I hope this information helps explain how shipping fees are charged. If you have any further questions or require assistance, please don't hesitate to get in touch via help@forwardvia.com.

Posted 1 year ago

“Excellent support, very quick service”

Posted 1 year ago

“Helpful and fast :-)”

ForwardVia 5 star review on 5th March 2023

Posted 1 year ago

“It was a successful experience I was still in need of some nutritional supplements from a British company that does not have international shipping The mailing address was opened within two minutes, and the shipment was completed within 5 working days Thank you for your kind consideration”

Posted 1 year ago

“Exceptional customer service and prompt response time. Would trust Forwardvia with all package forwarding.”

Posted 1 year ago

“I have been using ForwardVia for some time now and am always pleased with their service. Never any issues and always a pleasure to deal with. Keep up the good work. Cheers! Steve”

Posted 1 year ago

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ForwardVia is rated 4.8 based on 841 reviews