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ForwardVia Reviews

4.8 Rating 842 Reviews

94 %

of reviewers recommend ForwardVia

Company Reviews

4.8

Based on 842 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ForwardVia:

ForwardVia provide low cost package forwarding and shopping services to international shoppers. You can now shop at any British and European stores and let ForwardVia ship it to you worldwide. Register for free to get your UK address with no membership fee.

Visit Website

Phone:

02380432561

Email:

hello@forwardvia.com

Location:

Via House 26c Hazel Road,
Southampton
Hampshire
SO19 7GA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using ForwardVia for some time now and am always pleased with their service. Never any issues and always a pleasure to deal with. Keep up the good work. Cheers! Steve”

Posted 1 year ago

“10/10 , made it possible to buy something that else i could not have purchased. Will use again”

Posted 1 year ago

“Uber service, super fast result, they send the full content details and wrap up all good. Perfect service.”

Posted 1 year ago

“Worked great!”

Posted 1 year ago

“I am very impressed with this service. The 32 days of free storage is a great idea and the consolidation allows me to shop for multiple items. My only feedback would be the price of the consolidation is a quite high especially when combining multiple packages and could perhaps do with a maximum amount cap off point, but otherwise the service is simple and has great communication”

Posted 1 year ago

“Outlined steps of communication made it easy for me to know how forwarding mail from another country works. Found ForwardVia to be very fast, reliable and easy to use. Will definitely use their services again.”

Posted 1 year ago

“Perfect, needed to buy some things for a vintage car that I could not buy in the US and I could not find anyone anywhere that would ship to the US. I used Forwardvia everything went smoothly and very quickly. Only thing I wish is that there were less expensive slower shipping options available. Only shipping options available for larger items is 2 to 3 day air freight. It is ok though everything shows up quickly with great service and communication every step of the way.”

Posted 1 year ago

“Great service! Bought a pair of boots had them shipped to forward via and they shipped to me in the US. Very easy and straightforward. Affordable pricing. Amazing service”

Posted 1 year ago

“Great service; cheaper postage options”

Posted 1 year ago

“Fantastic service”

Posted 1 year ago

“Shipping was quick, and customer support responded extremely quickly and were understanding with making changes to my order.”

Posted 1 year ago

“I’m a bit disappointed really. My order arrived at your warehouse on January 13th and I processed the shipment within a day or so. I was given two choices both with Royal Mail Parcel Force to forward my parcel to Dubai. I picked the quickest service. Nothing happened for a week then I received an email informing me of the problems Royal Mail were experiencing due to the cyber attack and advised that I could cancel and choose another courier service instead of Royal Mail to speed the service up. I cancelled only to find the same two Royal Mail services with no other courier services available. I would have gladly paid extra for fedex or another courier that ships to Dubai. I’m still waiting for my parcel that arrived at forwardvia on Jan 13 which is disappointing as I’m used to waiting a few days for deliveries from the UK. It would be great to see more courier options available to choose from instead of Royal Mail ParcelForce.”

Posted 1 year ago

Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with the service you received. We just checked our system that you placed a first order to ship your package on Friday, 13 Jan at 16:07. We informed you on 16 Jan, the next business day after the weekend, when our office is open about Royal Mail do not accept any parcels due to cyberattack. Unfortunately, this is outside our control as all shipments are handled by 3rd party carriers. Looking into your 2nd shipping order more closely, we can see you've entered Dubai as City and entered country United States which is an incorrect shipping address, hence courier options were not shown. You can see the shipping address you entered and the details of the order you placed in your account. The shipping labels were generated automatically when you place a shipping order. Package details and the shipping address you provided were automatically sent to the carrier's system to labels for export. The labels are then printed and attached to the package and handed over to the carrier when they collect it. Due to the incorrect address you provided, the package may not get to the correct destination. Royal Mail may ship it to the correct destination or they may return it to the sender (us) if they are unable to process it. Unfortunately, there is no way to know, and Royal Mail partial tracking does not normally provide any further information. We hope that the above clarifies your query. Please do not hesitate to contact our customer service if we can be of further assistance to you.

Posted 1 year ago

“EXCELLENT...”

Posted 1 year ago

“Great and fast service. The online tools are easy to use. super happy”

Posted 1 year ago

“My items were delivered promptly with no issues. A great company to use shipping out of England.”

Posted 1 year ago

“Used forwardvia to purchase in the UK and ship to Australia a space saver tyre for my new European SUV. The whole process was clear, very efficient and fairly priced. The item was purchased on the day my request was received by them and sent to the international carrier on the day it was received by Forwardvia. At every step, I was updated. Photos were provided of the item when received by them and the packaged item ready for shipment. I would recommend and use this company again. A very satisfied customer”

Posted 1 year ago

“The forward shipping service is outstanding. Shipping of items is quick. I like how easy it is to access my account dashboard to check my orders. I find the extra options very helpful to use to add packaging for extra protection.”

Posted 1 year ago

“excellent service, good price, was very helpful and works the way it should”

Posted 1 year ago

“Great service. No hassle at all.”

Posted 1 year ago

“Fast. Reliable. Impeccable.”

Posted 1 year ago

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ForwardVia is rated 4.8 based on 842 reviews