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Flowers by Post UK Limited Reviews

4.7 Rating 14,040 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,040 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Keith Nield
Verified Buyer
“The flowers were lovely and delivered on the correct day. However. I requested a card to be included which wasn’t done so the recipient had no idea who sent them. Really not impressed with that.”
Helpful Report
Posted 1 year ago
Dear Keith, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. . We will contact the relevant team regarding this. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Jean Fenn
Verified Buyer
“Very disappointed with the size of the bouquet. They looked like they were bought at a petrol station.”
Helpful Report
Posted 1 year ago
Dear Jean, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Harvey Robertson
Verified Buyer
“Flowers arrived half dead”
Helpful Report
Posted 1 year ago
Dear Harvey, please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Lynda Mcdaid
Verified Buyer
“Thought they were expensive for what you got”
Helpful Report
Posted 1 year ago
Dear Lynda, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Fiona Smillie
Verified Buyer
“I ordered the flowers to be delivered on the 6th July and yodel have still not delivered to the address requested.”
Helpful Report
Posted 1 year ago
Dear Fiona, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Kay Insalaco
Verified Buyer
“Although I have ordered flowers from you before and have been assured by the recipient that they were lovely, I was actually at my sister's when they were delivered and I was disappointed to say the least to see what is received at a £25 cost. Three of the freesia stems were broken, small buds were drooping, and a few of the open blooms had crush marks. My sister says now they're fine, I'm afraid I never thought of taking a photograph of them and she didn't either. Consequently I won't be ordering this bouquet again.”
Helpful Report
Posted 2 years ago
Dear Kay, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please could you kindly send a photo of the flowers received and we can look into this further for you. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Miss Sharon Cooper
Verified Buyer
“For the price paid and only getting 5 flowers definitely not worth it was very disappointed”
Helpful Report
Posted 2 years ago
Dear Sharon, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Peter Chandler
Verified Buyer
“Gypsophila had started to go brown and a lot of the buds on the freesias had fallen off definitely not worth the money. Very disappointing, they were a birthday gift from my husband”
Helpful Report
Posted 2 years ago
Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of flowers received and the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Averil Stephenson
Verified Buyer
“We recently ordered some flowers from you under order number 905486, which looked amazing on your website and were very disappointed when we saw the result - the picture attached, which in our view did not live up to the picture. Please will you send a better bunch to the recipient or refund our money and let us know what you are doing”
Helpful Report
Posted 2 years ago
Dear Averil, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Maureen Prince
Verified Buyer
“Delivery was supposed to be 10th February, arrived 8.05pm on the 11th - the day after the recipient's birthday. She is an elderly lady so when the tracking said 7.00-9.00pm in the evening I doubted she would answer the door. So all in all I'm not happy with the experience.”
Helpful Report
Posted 2 years ago
Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr John Stedman
Verified Buyer
“The flowers arrived mid-afternoon. They appeared very dry on arrival, but we thought that they would freshen up after being placed in water. They didn't. The flowers also didn't look quite as generous as those depicted on the seller's website. I contacted Flowers by Post and received a reply reading "Please allow another few days for the bouquet to go from bud to bloom. If there is no change, please kindly contact us and we will look into this for you." They didn't improve and by then the moment had passed, so there was little point in making further contact - just made a note not to use Flowers by Post again. I have used several similar companies in the past, but have never been as disappointed as I was with this one.”
Helpful Report
Posted 2 years ago
Dear Philip, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Margaret Hewitson
Verified Buyer
“I was extremely disappointed as the flowers were intended for a dear friends 80th birthday but didn't reach her until the following day.”
Helpful Report
Posted 2 years ago
Dear Margaret, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Amanda Tickner
Verified Buyer
“Unfortunately the flowers were not seen until 5 days later as the recipient was ill and hadn't been out. I'm not sure if the deliverer rang the doorbell or not.”
Helpful Report
Posted 2 years ago
Dear Amanda, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Dr Timothy Thompson
Verified Buyer
“Poor display, rather sparse and not as good as the original photo on the order form.”
Helpful Report
Posted 2 years ago
Dear Timothy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud and open up once stems are trimmed and placed in water to ensure they have longer vase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Julia Clench
Verified Buyer
“The flowers left outside all night. Friend in but they did not ring or wait. flower needed to be revived. Disappointed on the size of the bunch considering cost.”
Helpful Report
Posted 2 years ago
Dear Julia, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Steven Robinson
Verified Buyer
“Delivery fine - on time etc. Quality and amount of flowers in bouquet poor”
Helpful Report
Posted 2 years ago
Dear Steven, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Martine Pallot
Verified Buyer
“When I saw the bouquet I had sent to Mrs G. Curtis I was disappointed at how sparse it looked. I won’t order that one again!”
Helpful Report
Posted 2 years ago
Dear Martine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Pauline Mulholland
Verified Buyer
“The flowers that I ordered were good but they were delivered without seeing the recipient and were left overnight on the doorstep. Not even stood up but laid down on the step. I have had a apology and a discount code but it is too late for my friends birthday”
Helpful Report
Posted 2 years ago
Dear Pauline, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr John Paige
Verified Buyer
“I was heartily disappointed when the flowers that I ordered arrived, and what looked like a joyful bouquet on the website was in reality minimal and lacklustre. Further, I ordered a card to go with my flowers and this, too, was a disappointment: cheap quality, not folded accurately and not in an envelope. In short, I paid a significant sum for an underwhelming bouquet and a dowdy and cheap-looking card; I will not be using this service again.”
Helpful Report
Posted 2 years ago
Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Diana Shelton
Verified Buyer
“Unfortunately I’m very disappointed with the lilies that were delivered for my daughter in law’s birthday. Stems droopy and not as many stems as I had expected. Some stems arrived bent. A week after delivery all are still yet to flower as they are still just buds. Looks unlikely they will. I’m unhappy with the whole experience. Shame as the idea is good. Will not be ordering again.”
Helpful Report
Posted 2 years ago
Dear Diana, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,040 reviews
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