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Flowers by Post UK Limited Reviews

4.7 Rating 14,040 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,040 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mr Peter Tew
Verified Buyer
“Although the roses that I bought for my Mum for Mothering Sunday were lovely one of them was already rotten when they arrived”
Helpful Report
Posted 3 years ago
Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Shirley Webster
Verified Buyer
“I don't know if and when they arrived.”
Helpful Report
Posted 3 years ago
Dear Shirley, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Graham Finch
Verified Buyer
“Unfortunately, the flowers were 2 days late in arriving (not much use when they were ordered for a specific day - wedding anniversary). Quite a few of the fresias were already fully opened. All in all, I am really disappointed.”
Helpful Report
Posted 3 years ago
Dear Graham, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Adam Smith
Verified Buyer
“The flowers never really fully blossomed and looked nothing like as good as the photo on the website. Bought these for my mum for mothers day and she claimed to like them but I know she thinks they were a bit pony! I'm good enough at disappointing my poor old mum without having to spend £35 for the privilege thanks... I will graciously accept a refund if you were to be forthcoming with such a proposal. They did turn up on the stated delivery date so top marks for that. Blessed day.”
Helpful Report
Posted 3 years ago
Dear Adam, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Alison Young
Verified Buyer
“Last year, the flowers I ordered my mother for Mother's Day arrived a day late which was a bit upsetting. I was told it was down to the royal mail. This year I decided to give you the benefit of the doubt, and ordered flowers in plenty of time at the beginning of March. But yet again the flowers did not arrive in time for Mother's Day. They arrived a day late, but also, this year, some of the blooms were so wilted my mum had to throw two of them away. I am very disappointed and will not be using you next time.”
Helpful Report
Posted 3 years ago
Dear Alison, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Anne Stewart
Verified Buyer
“I have had no confirmation that the flowers arrived on the day I ordered them or that they arrived at all! It would have been nice to have a photo of them”
Helpful Report
Posted 3 years ago
Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Having looked at your order we can see that you chose the DPD couerier method which shows tracking information. read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Miss Lindsay Nagawa
Verified Buyer
“I didn’t like the flowers”
Helpful Report
Posted 3 years ago
Dear Lindsay, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Caroline Ward
Verified Buyer
“Extremely disappointed. Very poor value for money. Actually embarrassed as they were a surprise for a poorly relative. I won’t be using this service again.”
Helpful Report
Posted 3 years ago
Dear Caroline, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Jan Wise
Verified Buyer
“The flowers were delivered when the recipients were out. They were only found when the recipients went to use the bin! NO information card was put through their letter box. The flowers were certainly not at their best when discovered. Very disappointed.”
Helpful Report
Posted 3 years ago
Dear Jan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Dear Jan, Please accept our sincere thanks for posting a review on 08th March 2022 following your recent purchase. Please accept our apologies for any disappointment caused by your order. Having looked at the tracking it seems the courier company attempted delivery twice and the tracking was updated showing where the parcel was kept. We are sorry to hear the recipient was not notified, your comments have been noted and passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Please accept this discount code for the disappointment caused: - 10CR This code will entitle you to a 10% discount on your next floral order with us. Unfortunately, the discount code may not be used against our Bargain Spray and Bargain Rainbow Carnation Range or our Carnation Fusion Bouquet but everything else is included. Once again, thank you for taking the time to write the review, please accept our apologies and be assured that we are doing our very best to maintain and improve your customer experience. Kind regards Nav Sahib
Posted 3 years ago
Mrs Janette Harper
Verified Buyer
“Courier went to wrong flat, some of flowers where broken with dead buds”
Helpful Report
Posted 3 years ago
Dear Janette, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of the flowers and any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Petrr Sims
Verified Buyer
“I did not get a email from you when I purchased the flowers so I don’t know if the flowers were sent”
Helpful Report
Posted 3 years ago
Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Once an order is placed an email confirmation is sent to the email provided. From time to time this email can be directed to the junk/spam box which is where you may find it. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Nigel Ball
Verified Buyer
“Freesias arrived with some flowers already drooping..and those remaining are hanging on..but not for as long as would normally be expected....or hoped for.”
Helpful Report
Posted 3 years ago
Dear Nigel, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Maureen Watson
Verified Buyer
“I was a bit disappointed when I saw the picture of the flowers my friend sent me to thank me as there was very little gypsophilia or fern as snowline the picture depicting the boquet and the carnations were barely openI actually I felt very let down and a bit embarrassed.”
Helpful Report
Posted 3 years ago
Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We tend to send all our flowers in bud as we like the flowers to have longer vase life. Once trimmed and put in water the flowers will bloom nicely. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One ofo ur team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Christine Mclean
Verified Buyer
“I ordered 18 rainbow carnations and was disappointed with the colours as they consisted of mainly cream and white. I've ordered these carnations before and they were lovely colours. My daughter who has ordered them before too didn't realise they were rainbow carnations she thought I had ordered pastel colours.”
Helpful Report
Posted 3 years ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment cuased. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Roger Green
Verified Buyer
“Not as good as I have had for past orders. Only excuse I can think is that it was Christmas.”
Helpful Report
Posted 3 years ago
Dear Roger, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. one of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr James Lowden
Verified Buyer
“As a customer of several years now and always been very satisfied, it was a real shock to see the flowers wilt after a week. All the times before, they were still in good shape after a fortnight or so. We cared for them as always, but no good. As you kindly advised, you did have a supplier issue and I was wondering if this could have been the problem? They arrived in the normal good time and appeared undamaged. Just a note to advise of the issue and suggest perhaps you might like to check the situation with the suppliers. Kind regards David Lowden Ipswich”
Helpful Report
Posted 3 years ago
Dear James, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Miss Pat Adams
Verified Buyer
“Received with two flowers broken so very disappointed”
Helpful Report
Posted 3 years ago
Dear Pat, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Sandy Van Mellaerts
Verified Buyer
“Edintly the flowers O ordered were lovely BUT they arrived 2 days later than I requested for my daughter. Not impressed with this service.”
Helpful Report
Posted 3 years ago
Dear Sandy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Our website states 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Mary Margaret Simmons
Verified Buyer
“Very disappointed - flower were for an important birthday and did not arrive on the day requested.”
Helpful Report
Posted 3 years ago
Dear Mary, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website 95% of orders arrive on your chosen day. Royal Mail is experiencing high volumes of parcels which are causing delays in deliveries. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Kathleen Bridger
Verified Buyer
“Flowers lovely but candle broken.”
Helpful Report
Posted 3 years ago
Dear Kathleen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the broken candle on arrival. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,040 reviews
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