Login
Start Free Trial Are you a business? Click Here

Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

Visit Website
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mr John Paige
Verified Buyer
“I was heartily disappointed when the flowers that I ordered arrived, and what looked like a joyful bouquet on the website was in reality minimal and lacklustre. Further, I ordered a card to go with my flowers and this, too, was a disappointment: cheap quality, not folded accurately and not in an envelope. In short, I paid a significant sum for an underwhelming bouquet and a dowdy and cheap-looking card; I will not be using this service again.”
Helpful Report
Posted 2 years ago
Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Diana Shelton
Verified Buyer
“Unfortunately I’m very disappointed with the lilies that were delivered for my daughter in law’s birthday. Stems droopy and not as many stems as I had expected. Some stems arrived bent. A week after delivery all are still yet to flower as they are still just buds. Looks unlikely they will. I’m unhappy with the whole experience. Shame as the idea is good. Will not be ordering again.”
Helpful Report
Posted 2 years ago
Dear Diana, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Mark Coleman
Verified Buyer
“Brilliant flowers, shocking delivery, dumped at the door, didn't ring or knock. We live in a hight theft area, thankfully my ring doorbell picked it up”
Helpful Report
Posted 3 years ago
Dear Mark, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience.
Posted 3 years ago
Mrs Irene Sutherland
Verified Buyer
“I have been a loyal customer for years but have been disappointed in my last two orders. When buying as a gift, the bouquet is embarrassing on arrival. The buds start to open after 3 days but the occasion is past by then. After 4 days, still looks nothing like photo.”
Helpful Report
Posted 3 years ago
Dear Irene, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Mike James
Verified Buyer
“The processing system appears to be under severe strain. Card payment system not working, so was forced onto busy phone lines to pay so that the order could’ve shipped that day. And in so doing “blank” in the title box, with flowers which were obviously [from her name] for a lady, was converted to “Mr” When I raised concerns I was offered discount off a future order, and had to go back again to get a partial refund. It’s probably 3 years since last ordered from this company - a good previous service seems to have gone badly awry”
Helpful Report
Posted 3 years ago
Dear Mike, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Sue Frampton
Verified Buyer
“Unfortunately I was sent the wrong flowers, I was advised that the ones I ordered were out of stock so I was sent a replacement. As lovely as the ones were that was delivered, I was still very disappointed as they were for a special memory and not the colour I had chosen. I was given 15% back on my order, It would of been more acceptable to of received the full refund of £31 and a delivery of the flowers I had actually ordered.”
Helpful Report
Posted 3 years ago
Dear Sue, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Ed Davis
Verified Buyer
“Box was damaged on delivery squashed one end and some flowers was broken 😢 not a great experience probably won't order again”
Helpful Report
Posted 3 years ago
Dear Ed, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Ms Vishakha Oram
Verified Buyer
“Had expected a really beautiful bouquet of flowers but turned out the opposite. Though the customer service was good, the actual product wasn't good enough.”
Helpful Report
Posted 3 years ago
Dear Vishakha, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Jane Lang
Verified Buyer
“Disappointed with quality of flowers but issue dealt with immediately by very professional stagg”
Helpful Report
Posted 3 years ago
Dear Jane, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of flowers received and the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience.
Posted 3 years ago
Mrs Susan Cousins
Verified Buyer
“Requested a Burthday date one week before and they arrived a day late. Most disappointing.”
Helpful Report
Posted 3 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Allan Robinson
Verified Buyer
“My Mam who is in a care home, loves flowers, particularly Carnations and Freesias, so I thought I would buy her some to cheer her up. I went to see my Mam, and was disgusted with how few flowers there was. I will think twice about using this company again.”
Helpful Report
Posted 3 years ago
Dear Allan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Gillian Kennedy
Verified Buyer
“The flowers were limp when they arrived. It could have been the heat. I tried reviving them by cutting the stems but they were not of the usual standard expected.”
Helpful Report
Posted 3 years ago
Dear Gillian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of the flowers received and the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Paul Baker
Verified Buyer
“Very disappointed this time normally the flowers are very good but you let yourself down this time the flowers were small and not very many of them as shown in picture ☹️ Must try harder”
Helpful Report
Posted 3 years ago
Dear Paul, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Ms Liz Mair
Verified Buyer
“The flowers that didn’t last well, i was disappointed. This was taken 4 days after delivery”
Helpful Report
Posted 3 years ago
Dear Liz, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Joan Robinson
Verified Buyer
“Roses in bouquet poor rest of ok”
Helpful Report
Posted 3 years ago
Dear Joan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr David Marsden
Verified Buyer
“Flowers very good ,but delivery terrible as box was left behind bushes where they were not discovered until next afternoon, after we spoke to our friends on phone.We knew they would have thanked us when recieved,but instead we had to ask ,which defeated the object of supprise. THEY WERE IN AT THE TIME OF DELIVERY.”
Helpful Report
Posted 3 years ago
Dear David, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Dawn Beresford
Verified Buyer
“Flower heads were much smaller than expected so disappointed. I have previously ordered and been very pleased. They arrived on time though.”
Helpful Report
Posted 3 years ago
Dear Dawn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Michael English
Verified Buyer
“Poor service, delivered one day later than requested, pictures attached bare little resemblance to each other … A surprise for an elderly aunt returning home from a hospital stay, this was disappointing for the us both. Totally unacceptable, will never use this company again.”
Helpful Report
Posted 3 years ago
Dear Michael, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised all our flowers come in bud to ensure they have longer vase life. Once stems are trimmed and flowers are put in water, they then start to open up and begin to look like the picture above. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Valerie Ormerod
Verified Buyer
“Sorry most disappointed as flowers were nearly dead when they arrived at my Daughters.”
Helpful Report
Posted 3 years ago
Dear Valerie, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Trisha Rigby
Verified Buyer
“Unfortunately I was very disappointed with the freesia I received on Thursday, they were all fully opened and by the next day some were even ready to loose their flowers. They did arrive on the allotted day, but they were so sad that I left them off my celebration table. At £25 I was seriously disappointed, Over the years I have always been pleased with my flowers from Flowers by Post, but unfortunately I will have to think twice before I order again in case I am let down again.”
Helpful Report
Posted 3 years ago
Dear Trisha, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of flowers received and the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request