Login
Start Free Trial Are you a business? Click Here

Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

Visit Website
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mr Ian Hockney
Verified Buyer
“The flowers arrived in a poor state, and finally revived after a day soaking in water, the flower were of poor quality. I have used FlowersByPost for many years without any problems, and despite this hiccup will continue to do so”
Helpful Report
Posted 3 years ago
Dear Ian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of the flowers and for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Alan Jordison
Verified Buyer
“Can’t provide a rating: the flowers were sent as a Valentines Day gift and I have no knowledge of their condition on arrival.”
Helpful Report
Posted 3 years ago
Dear Alan, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Dante Haughton
Verified Buyer
“There was no updates to say whether the parcel was delivered or could be tracked. I was just left in the dark. I have to ask the recipient if something had arrived which then leave the surprise not a surprise anymore.”
Helpful Report
Posted 3 years ago
Dear Dante, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Once your order has been dispatched you receive a confirmation with your tracking details. From time to time this can be directed to your junk/spam box which you may find there. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Kathryn Ayres
Verified Buyer
“I was delighted that the flowers arrived on the selected day but disappointed that there was only 1 stem of gypsophila in the bunch. As I had purchased a largish number of freesias, I would have hoped for more.”
Helpful Report
Posted 3 years ago
Dear Kathryn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Fiona Faccenda
Verified Buyer
“flowers delivered yesterday but were left outside my front door, was frosty last night and i didnt pick them up till this morning, this was a gift from my daughter and im sure she would have been upset by this. your feedback would be welcome”
Helpful Report
Posted 3 years ago
Mr G D Morrison
Verified Buyer
“flowers arrived in good condition. but arrived a day late. should have arrived on 4/feb/22.but did not arrive until 5/feb. as they were for a ladys 90 th birthday.very poor.”
Helpful Report
Posted 3 years ago
Dear Mr Morrison, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the delivery arriving a day late. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Ms Pernille Kousgaard
Verified Buyer
“The flowers were lovely and should have 5⭐️. There was no notification on delivery at all and the box was found outside at 8pm - delivery therefore gets 1⭐️. Assume delivery was via postal service but don’t actually know.”
Helpful Report
Posted 3 years ago
Dear Pernille, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We are currently looking into upgrading to a tracked service with Royal Mail. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Hubert Vowles
Verified Buyer
“We have successfully used your services before hence this latest effort. We found this time your website very difficult to use. We got so far only to be told our card was not accepted several times tried phoning you virtually impossible to speak to anyone only unhelpful recorded messages. In the end we went elsewhere and bought with the same card and with no trouble. Then out of the blue we received a message from you saying the order had now gone through. So on the day the recipient received not one but two lots of flowers which we had to explain the reason why and we were left to pay two bills..So to say the least on this occasion we feel your service did not live up to it’s promises”
Helpful Report
Posted 3 years ago
Dear Hubert, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Lesley Watkinson
Verified Buyer
“Would have liked an email confirming when the flowers had been despatched/delivered”
Helpful Report
Posted 3 years ago
Dear Lesley, Please accept our sincere thanks for posting a review following your recent purchase. Thank you for your comments which have been passed on to the relevant team. We are in the process of upgrading to the Royal Mail Tracked Service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Ms Susan Oconnor
Verified Buyer
“Unfortunately the message wasn't delivered so my friend didn't know who had sent them til I checked they'd been received. She was pleased with them !”
Helpful Report
Posted 3 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the missing message. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience.One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Christine Willies
Verified Buyer
“I like to get the flowers from you as fresh. I upgraded for more flowers I was with my daughter when they arrived and I could have got the same amount from a supermarket. I was disappointed. The flowers were delivered to time. The one positive”
Helpful Report
Posted 3 years ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept our apologies for any disappointment caused. Our flowers arrive in bud and then bloom once stems are cut and put in water to ensure they have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Vernon Tinson
Verified Buyer
“Asked for flowers to be delivered on Tuesday 18th January, however, these were delivered on Saturday 15 January, so rather disappointed they arrived on the incorrect date. But the recipient was pleased with the carnations.”
Helpful Report
Posted 3 years ago
Dear Vernon, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused by your order and for the early delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Miss Kathryn Denbigh
Verified Buyer
“The flowers would have been lovely if the postman had put a note through my friends door so that she could have collected them from her neighbours. Instead the neighbour didn't take them round for 2 days and the flowers were quite limp. Do you have any sort of tracking number please so I can make a complaint to Royal Mail.”
Helpful Report
Posted 3 years ago
Dear kathyrn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you soon. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Hilary Armitage
Verified Buyer
“Very disappointed after many years of excellent service that the flowers that I ordered 5 days ago still haven't arrived! Order no.884032.”
Helpful Report
Posted 3 years ago
Dear Hilary, Please accept our sincere thanks for posting a review following your recent purchase. We are sorry to hear the flowers were not delivered. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr R A G Stamp
Verified Buyer
“Expected delivery on Wednesday, but did not arrive until two days later.”
Helpful Report
Posted 3 years ago
Dear Mr Stamp, Please accept our sincere thanks for posting a review following your recent purchase. please accept our apologies for any disappointment caused. As it states on our website: 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr & Mrs Sonja Faupel
Verified Buyer
“The flowers were lovely when they arrived, I would give 5 stars but (probably through no fault of flowersbypost) they did not arrive on the day I had asked for. So won't be using this firm again, sorry.”
Helpful Report
Posted 3 years ago
Dear Sonja, Please accept our sincere thanks for posting a review following your recent purchase. please accept our apologies for any disappointment caused. As it states on our website: 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Carol Holliman
Verified Buyer
“Haven't seen the flowers as they were a birthday gift for a friend. However, she said they were lovely. My only gripe was that I ordered on 4th for delivery on 6th. Flowers were sat in the local depot from 4am but not delivered until 21.58 on 6th. Barely in time for a birthday gift.”
Helpful Report
Posted 3 years ago
Dear Carol, Please accept our sincere thanks for posting a review following your recent purchase. please accept our apologies for any disappointment caused. Yodel deliver from 7am-9pm daily.We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Miss Jayne Freer
Verified Buyer
“The flowers arrived before Christmas and were in good condition. I did email customer service with a query on the 23rd of December and have never heard back from them, customer service is not so good!”
Helpful Report
Posted 3 years ago
Dear Jayne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused by the customer service.We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One ofo ur team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Gary Peacock
Verified Buyer
“Have used for years always been good value prompt and look good. As a front line worker I was too busy to buy local. This Xmas one order was great 🌞 the second bunch was not as i interpreted as seen in brochure, less flowers and did not look like the price I paid. Company did respond quickly, I await reply. Gary from Eynsham”
Helpful Report
Posted 3 years ago
Dear Gary, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept our apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Raymond Carr
Verified Buyer
“Not delivered on promise date by Royal Mail so we had left before delivery. Flowers very nice but 1 broken stem so flower had to be thrown away.”
Helpful Report
Posted 3 years ago
Dear Raymond, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Our website states 95% of orders arrive on your chosen day. Please also accept our apologies for the one broken head. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request