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Flowers by Post Reviews

4.7 Rating 13,021 Reviews
92 %
of reviewers recommend Flowers by Post
Company Reviews Metrics Info
4.7
Based on 13,021 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post Reviews

About Flowers by Post:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Gaynor Haywood
Verified Buyer
“Was disappointed the flowers didn't represent the web-page image Realised the freesia's were in bud but didn't look value for money. In the past have been satisfied.”
Helpful Report
Posted 2 years ago
Dear Gaynor, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused regarding the bouquet. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Row Martin
Verified Buyer
“Flowers ordered which needed waking up as they were slightly limp on arrival but for the flowers received, it was expensive and not value for money.”
Helpful Report
Posted 2 years ago
Dear Row, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for nay disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Ms Patricia Chamberlain
Verified Buyer
“Had trouble with the web site but spoke to a charming lady who took my order no problems and my friend said the flowers were beautiful”
Helpful Report
Posted 2 years ago
Dear Patricia, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the difficulties you experienced when trying to place an order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Miss Clare Colligan
Verified Buyer
“The company dispatched the flowers quickly however the courier they chose (Yodel) failed to deliver them and despite chasing the delivery for three days, the flowers never appeared. Flowers by Post however did resend the flowers and added extra stems to compensate which were thankfully were delivered on time and the recipient was very pleased with the colour and quality of the orchids.”
Helpful Report
Posted 2 years ago
Dear Clare, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept our apologies for Yodel the courier company failing to deliver your order. We are pleased to hear the recipient enjoyed the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Brian Peacock
Verified Buyer
“I was disappointed with this order. I’ve ordered from you before and always had good results, but not this time. The stalks on the orchids were so short it was virtually impossible to display them in a conventional vase. The flowers were beautiful but didn’t last long.”
Helpful Report
Posted 2 years ago
Dear Brian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Carol Millar
Verified Buyer
“I would have liked a notification that the flowers had been delivered. These were for a terminally ill person so did not want to ring to see if they had got them. Cannot answer the questions because I don't know the answers. 3 out of 5 because I don't know.”
Helpful Report
Posted 2 years ago
Dear Carol, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Keith Metcalfe
Verified Buyer
“The flowers were very nice but the post let you down the flowers arrived two days late.”
Helpful Report
Posted 2 years ago
Dear Keith, Please accept our sincere thanks for posting a review following your recent purchase. Having looked at your order we can see the chosen delivery date made online by yourself was 29th July 2021 and having looked at the courier tracking, It shows the flowers were delivered on the same day as your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Bernard Openshaw
Verified Buyer
“The flowers gave a lot of pleasure but arrived a day late. I known that these are uncertain times, that is why i made sure the order was placed early. Will use again, remembering good service previously.”
Helpful Report
Posted 2 years ago
Dear Bernard, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website 90% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Susan Tagg
Verified Buyer
“I didnt think they were as nice as previous flowers from you , there didnt seem to be many flowers more foliage ..bit disappointing.”
Helpful Report
Posted 2 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Tracy Wright
Verified Buyer
“They aren’t as fresh as expected. A bit disappointed especially as they were brought for my recently departed mother.”
Helpful Report
Posted 2 years ago
Dear Tracy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr MARGARET HAMILTON
Verified Buyer
“The flowers and chocolates were appreciated by the recipient. DPD did not deliver it until Sunday afternoon. The box was wet and damaged.”
Helpful Report
Posted 2 years ago
Dear Margaret, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs FIONA DARBY
Verified Buyer
“There was an issue but it was resolved agreeably.”
Helpful Report
Posted 2 years ago
Dear Fiona, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Sylvia Griffiths
Verified Buyer
“I sent my sister some freesias for her diamond wedding anniversary and when i visited 4 days later they were dead - i thought they should have lasted longer than that.”
Helpful Report
Posted 2 years ago
Dear Sylvia, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Pat Mitcham
Verified Buyer
“4 ofthe flowers were well out”
Helpful Report
Posted 2 years ago
Dear Pat, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Mark Barnes
Verified Buyer
“Arrived a day late. Flowers were nice but in all honesty I could, and in hindsight should have gone to the market as I could have bought same size bouquet for a third of price.”
Helpful Report
Posted 2 years ago
Dear Mark, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. Thank you for your feedback regarding the bouquet, your comments have been passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Viv Bolland
Verified Buyer
“The message I included was not sent with the flowers. They were sympathy flowers, so message was really important. Disappointed.”
Helpful Report
Posted 2 years ago
Dear Viv, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Robert Brownlee
Verified Buyer
“Disappointed with the period 3dsys after receipt the flowers were looking drab have received flowers before and they lasted much much longer so disappointed in these”
Helpful Report
Posted 2 years ago
Dear Robert, Please accept our sincere thanks for posting a review following your recent purchase. Please accept out apologies for nay disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Bill Hilton
Verified Buyer
“The receiver didn't know who had sent her flowers. Not sure if this was my mistake or FBP but it would be good to have a check in the system that the greeting message was written correctly.”
Helpful Report
Posted 2 years ago
Dear Bill, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Brian Williams
Verified Buyer
“How can I assess a product or service when I don’t see or experience either. I simply rely on the recipient being satisfied”
Helpful Report
Posted 2 years ago
Dear Brian, Please accept our sincere thanks for posting a review following your recent purchase. Your feedback has been noted and passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs J Hodkinson
Verified Buyer
“I ordered yellow carnations and a mixed bunch were sent. Disappointed.”
Helpful Report
Posted 2 years ago
Dear Mrs Hodkinson, Please accept our sincere thanks for posting review following your recent purchase. Please accept our apologies for the wrong flowers being sent. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Flowers by Post is rated 4.7 based on 13,021 reviews
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