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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Miss Susan Nichols
Verified Buyer
“The flowers arrived on time but when opened some of the flowers had gone over and the petals were falling off. For me, it was embarrassing as I had bought them for my sister's birthday.”
Helpful Report
Posted 2 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Christopher Smith
Verified Buyer
“2 days late delivery”
Helpful Report
Posted 2 years ago
Dear Christopher, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Having looked at the tracking information of your order, it seems your flowers were delivered on the correct day: Parcel status Your parcel has been delivered to a safe place Delivered: Tuesday 20th December Time: 10:57 To: Front porch We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Gwen Hadden
Verified Buyer
“Everything went well and they arrived on the next day thank you however I haven’t seen them therefore can’t comment on the appearance or condition.”
Helpful Report
Posted 2 years ago
Dear Gwen, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Maureen Fox
Verified Buyer
“they arrived a day late”
Helpful Report
Posted 3 years ago
Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Ms Norma Nagle
Verified Buyer
“Superb customer service, great value for money, just a shame Yodel were so useless. I would have given you a 5 rating if not for them and their shocking dishonest service.”
Helpful Report
Posted 3 years ago
Dear Norma, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Veronica Colson
Verified Buyer
“Usually Flowers by Post gives very good service, however I was not very happy with this experience. I ended up having to call from Canada to make the payment as your3 system would not acceptwr^ my credit card. It seems you are changing systems. I will not be ordering any more until your new system works properly.”
Helpful Report
Posted 3 years ago
Dear Veronica, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs ELAINE ENGLAND
Verified Buyer
“Flowers did not arrive on date specified. However the email I sent was answered promptly and the issue satisfactorily rectified.”
Helpful Report
Posted 3 years ago
Dear Elaine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience.
Posted 3 years ago
Mrs Ambreena Qurashi
Verified Buyer
“Good customer service. Courier lost my package, customer services gave me a full refund”
Helpful Report
Posted 3 years ago
Dear Ambreena, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Christine Conway
Verified Buyer
“The flowers I ordered were very nice, according to the recipient. However, I ordered them for a particular date and they didn't arrive until 7pm. This despite giving a few days' notice. Fortunately, I'd built in some contingency.”
Helpful Report
Posted 3 years ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience.
Posted 3 years ago
Mrs Patricia Blakemore
Verified Buyer
“Anniversary flowers for son and daughter in law delivered a day late Photo doesn't upload as it's a screenshot and don't know who delivered them, just know not on the 2nd October, as promised when ordering on phone”
Helpful Report
Posted 3 years ago
Dear Patricia, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Brian Williams
Verified Buyer
“Very difficult to comment as it is the recipient who sees the flowers. However, with the odd except, it’s a pretty good service overall”
Helpful Report
Posted 3 years ago
Dear Brian, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Margaret Hooker
Verified Buyer
“Delivered on time and with buds to enjoy as they open”
Helpful Report
Posted 3 years ago
Dear Margaret, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Chrystyne Livsey
Verified Buyer
“They were a get well gift so have not seen them”
Helpful Report
Posted 3 years ago
Dear Chrystyne, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Kathleen Anderson
Verified Buyer
“My friend sent a picture of the flowers the day after delivery. Although pretty colours it looked a bit sparse and flowers already fully open. A bit disappointed but friend was happy. I am now sending comparison photos.”
Helpful Report
Posted 3 years ago
Dear Kathleen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Carole Robinson
Verified Buyer
“The flowers were beautiful,but arrived a day later than expected and delivered to the wrong address.”
Helpful Report
Posted 3 years ago
Dear Carole, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Miss Tracey Shawcross
Verified Buyer
“According to my aunt, the flowers were not packed as well as they have been previously, hence some carnations were drooping on delivery”
Helpful Report
Posted 3 years ago
Dear Tracey, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Alisdair Boyle
Verified Buyer
“Flowers were lovely, but recipient commented on the size of the bunch :-(”
Helpful Report
Posted 3 years ago
Dear Alisdair, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Iris Kemlo
Verified Buyer
“I was pleased to hear the flowers had arrived and were lovely. When i ordered them although I was given a code of WI522 which entitled me to a discount I was charged UK DEIVERY AND A MESSAGE CARD. As I had ordered on saturday there was no way to query this at this time.”
Helpful Report
Posted 3 years ago
Dear Iris, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Frederick Hanger
Verified Buyer
“Delivered day after requested. Flowers sent to granddaughter. Perhaps sensible to contact her for her opinion? Thank you.”
Helpful Report
Posted 3 years ago
Dear Frederick, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Susanne Hollest
Verified Buyer
“I have used your company, very successfully for many years. However the order I made for last week arrived two days late. Ordered for a poignant occasion for 18th and they arrived on the 20th in a poor state. I would have thought you would have dispatched them before the 17th knowing that there would be disruption owing to the rail strikes.”
Helpful Report
Posted 3 years ago
Dear Susanne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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