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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Mr John Turnock
Verified Buyer
“Flowers were good but attempting to deliver them at 21.05 on a Saturday night meant next day not achieved and they weren’t delivered until 5pm on the Monday”
Helpful Report
Posted 3 years ago
Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Joanna Parry
Verified Buyer
“Excellent customer service from Stephanie helping to sort out non delivery of flowers by Royal Mail.”
Helpful Report
Posted 3 years ago
Dear Joanna, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Simon James-morse
Verified Buyer
“Happy recipient”
Helpful Report
Posted 3 years ago
Dear Simon, Please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Elizabeth Allary-Standing
Verified Buyer
“I am told the flowers are beautiful. They did arrive a day late though”
Helpful Report
Posted 3 years ago
Dear Elizabeth, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Having looked at your order confirmation and the tracking information of your order, the flowers were delivered on the day requested. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Jo Brooks
Verified Buyer
“Very disappointed they didn't arrive on my daughter's birthday, so they were left in transit over the weekend in the hot weather.”
Helpful Report
Posted 3 years ago
Dear Jo, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised it states on our website when placing an order that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs SARAH HEARN
Verified Buyer
“Sadly, Flowers by Post did not deliver as promised and certainly didn't live up to expectation. The flowers arrived 3 days late. There was a phone call from FBP to say the flowers would be 1 day late and that I would receive a refund for the postage. To date there has been no promised refund and no explanation or apology for the flowers being delivered 3 days late. The flowers were for a family who'd experienced a recent, very sudden bereavement so I sent the flowers expecting a delivery on the day I'd chosen. I probably won't purchase from FBP again due to very poor customer service. I did try phoning FBP but they didn't answer my call, so another poor customer service.”
Helpful Report
Posted 3 years ago
Dear Sarah, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr ANDREW TURNER
Verified Buyer
“The flowers were as expected, unfortunately we were out when they arrived and the delivery driver left them on the step of a door which is not used, despite the door having a notice informing of the location of the correct door, they remained on the door step for a day before being noticed.”
Helpful Report
Posted 3 years ago
Dear Andrew, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs J Wells
Verified Buyer
“Flowers very droopy not upright as shown on website photo. Also not as abundant. Delivery was very late in the day, which was very disappointing as they were sent as a birthday present.”
Helpful Report
Posted 3 years ago
Dear Mrs Wells, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Ms Vivien Foster
Verified Buyer
“A confirmation email of my purchase would have been good but otherwise delivery was on time and flowers good”
Helpful Report
Posted 3 years ago
Dear Vivien, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Please be advised when an order has been placed you receive an email confirmation, from time to time this can be directed to your spam or junk box. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Gill Harris
Verified Buyer
“The flowers were for my sister and arrived rather late in the day but in good condition. I was shocked at the delivery charge, to be quite honest. I have used this service previously with no charge. I may look elsewhere in future!!”
Helpful Report
Posted 3 years ago
Dear Gill, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Please be advised we also have a Royal Mail free first class service which you can select as an option We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Robert Jennett
Verified Buyer
“A bit disappointed compared with all our previous orders, lots of extra greenery. Gift card was just an A4 piece of paper. Flowers are good as usual and delivered very quickly. Need to send a gift card if paid for not a crappy bit of A4.”
Helpful Report
Posted 3 years ago
Dear Robert, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Adam Jeakins
Verified Buyer
“The flowers are very nice. I was a bit disappointed with the delivery. They were not delivered till nearly 6pm. If it had been Mothers Day I would have expected this but not really on an ordinary day for most people.”
Helpful Report
Posted 3 years ago
Dear Adam, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Sam Charlton
Verified Buyer
“Flowers arrived on time but part of the order was missing (prosecco)”
Helpful Report
Posted 3 years ago
Dear Sam, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Susan Potter
Verified Buyer
“My mother said the flowers were lovely and also the chocolates. However the delivery was made on the day previous to the one requested, hence there was nobody in when the courier delivered, so they left the parcel on the front doorstep where just anybody could have picked it up. If the delivery had been made on the requested date then my mother would have been to accept the delivery.”
Helpful Report
Posted 3 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Susan Harris
Verified Buyer
“the carnations were very fresh and well packed but I was disappointed with the limited range of colors supplied - out of 14 blooms there were six pink flowers in 3 different hues but the rest were all yellow”
Helpful Report
Posted 3 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Susan Devereux
Verified Buyer
“I haven't heard if they were actually delivered or from the recipient so I can't really give a review”
Helpful Report
Posted 3 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr Paul Thomas
Verified Buyer
“I used this company as they asked a date which I wanted them delivered on. So with two weeks, almost, they still arrived late. Albeit the flowers were in good condition”
Helpful Report
Posted 3 years ago
Dear Paul, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Yodel deliver between 7am-9pm daily. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Lyn Dean
Verified Buyer
“The flowers were meant to arrive on a Monday, but arrived on a Tuesday. I was sent a picture of them when they had been put into a vase, and they didn't look up to the usual standard.”
Helpful Report
Posted 3 years ago
Dear Lyn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. As it states on our website 95% of orders arrive on your chosen day. All our flowers come in bud so they have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mr R Irish
Verified Buyer
“A lovely selection of flowers in a basket, unfortunately they arrived a day later than requested !”
Helpful Report
Posted 3 years ago
Dear Mr Irish, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. As it states on our website: 95% of orders arrive on youe chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Mrs Lyn Gregory
Verified Buyer
“Prompt delivery. Flowers didn't last. Disappointed.”
Helpful Report
Posted 3 years ago
Dear Lyn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 3 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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