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Flowers by Post Reviews

4.7 Rating 13,021 Reviews
92 %
of reviewers recommend Flowers by Post
Company Reviews Metrics Info
4.7
Based on 13,021 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post Reviews

About Flowers by Post:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Hilary Armitage
Verified Buyer
“Very disappointed after many years of excellent service that the flowers that I ordered 5 days ago still haven't arrived! Order no.884032.”
Helpful Report
Posted 2 years ago
Dear Hilary, Please accept our sincere thanks for posting a review following your recent purchase. We are sorry to hear the flowers were not delivered. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr R A G Stamp
Verified Buyer
“Expected delivery on Wednesday, but did not arrive until two days later.”
Helpful Report
Posted 2 years ago
Dear Mr Stamp, Please accept our sincere thanks for posting a review following your recent purchase. please accept our apologies for any disappointment caused. As it states on our website: 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr & Mrs Sonja Faupel
Verified Buyer
“The flowers were lovely when they arrived, I would give 5 stars but (probably through no fault of flowersbypost) they did not arrive on the day I had asked for. So won't be using this firm again, sorry.”
Helpful Report
Posted 2 years ago
Dear Sonja, Please accept our sincere thanks for posting a review following your recent purchase. please accept our apologies for any disappointment caused. As it states on our website: 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Carol Holliman
Verified Buyer
“Haven't seen the flowers as they were a birthday gift for a friend. However, she said they were lovely. My only gripe was that I ordered on 4th for delivery on 6th. Flowers were sat in the local depot from 4am but not delivered until 21.58 on 6th. Barely in time for a birthday gift.”
Helpful Report
Posted 2 years ago
Dear Carol, Please accept our sincere thanks for posting a review following your recent purchase. please accept our apologies for any disappointment caused. Yodel deliver from 7am-9pm daily.We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Miss Jayne Freer
Verified Buyer
“The flowers arrived before Christmas and were in good condition. I did email customer service with a query on the 23rd of December and have never heard back from them, customer service is not so good!”
Helpful Report
Posted 2 years ago
Dear Jayne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused by the customer service.We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One ofo ur team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Gary Peacock
Verified Buyer
“Have used for years always been good value prompt and look good. As a front line worker I was too busy to buy local. This Xmas one order was great 🌞 the second bunch was not as i interpreted as seen in brochure, less flowers and did not look like the price I paid. Company did respond quickly, I await reply. Gary from Eynsham”
Helpful Report
Posted 2 years ago
Dear Gary, Please accept our sincere thanks for posting a review following your recent purchase. Please do accept our apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Raymond Carr
Verified Buyer
“Not delivered on promise date by Royal Mail so we had left before delivery. Flowers very nice but 1 broken stem so flower had to be thrown away.”
Helpful Report
Posted 2 years ago
Dear Raymond, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Our website states 95% of orders arrive on your chosen day. Please also accept our apologies for the one broken head. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Margaret Wardrope
Verified Buyer
“Was assured the flowers would be delivered on 18th December as requested. They weren’t delivered until late afternoon on the 20th December. Disappointing as they were for my sister’s 85th birthday.”
Helpful Report
Posted 2 years ago
Dear Margaret, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Ms Nafisah Halimah
Verified Buyer
“Received no note with the flowers. The person would of known by whom they are sent from but no note received.”
Helpful Report
Posted 2 years ago
Dear Nafisah, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the missing message. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Loveday Crocker
Verified Buyer
“Flowers were beautiful ...but unfortunately delivered a day late for a birthday not impressed with that”
Helpful Report
Posted 2 years ago
Dear Loveday, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website 95% of orders arrive on your chosen day. Royal Mail is experiencing high volumes of parcels which are causing delays in deliveries. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Pat Jones
Verified Buyer
“The person who received the flowers was very pleased but I cannot comment on the quality of the flowers. When I rang you to check if they’d been delivered the person I spoke to did not know they had been received or when they’d be delivered. In fact they had arrived the previous day on time.”
Helpful Report
Posted 2 years ago
Dear Pat, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any inconvenience caused regarding the delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Judy EAGLES
Verified Buyer
“Recipient happy to receive the flowers, but they didn’t arrive the next day as advised ,so flowers looked a bit tired , hopefully they will last”
Helpful Report
Posted 2 years ago
Dear Judy, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website 95% of orders arrive on your chosen day., Royal Mail is experiencing high volumes of parcels which is resulting in delays. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Sheila Horner-glister
Verified Buyer
“I ordered two bouquets of flowers and one Orchid and one Pot Rose recently. The recipient of the Rose was a little worried when she discovered black ribbon tied around the pot. Surely black is used for Funeral flowers NOT Christmas!”
Helpful Report
Posted 2 years ago
Dear Sheila, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Angela Keen
Verified Buyer
“The flowers were beautiful the recipient said but they did not arrive on the correct date. They arrived the following day which would have been even more disappointing had they been for a special occasion. However, it may not have been your fault I realise, and I would certainly use you again”
Helpful Report
Posted 2 years ago
Dear Angela, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised that our website states 90% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Ms Emma Douglass
Verified Buyer
“Bought as a gift. Recipient very pleased. However I'm a little disappointed as paid for 10 stems and recipient said there are 8.”
Helpful Report
Posted 2 years ago
Dear Emma, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the missing stems in your bouquet. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Margot Bell
Verified Buyer
“Disappointed that I did not receive email confirmation of the order”
Helpful Report
Posted 2 years ago
Dear Margot, Please accept our sincere thanks for posting a review following your recent purchase. From time to time our email confirmations are directed to the junk/spam box. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Sue Wardley
Verified Buyer
“The sender is not informed that the flowers have arrived which is very stressful as flowers are frequently sent as a surprise so it would be embarrassing to have to ask the recipient whether they had arrived and stressful for both parties to hear that they had not.”
Helpful Report
Posted 2 years ago
Dear Sue, Please accept our sincere thanks for posting a review following your recent purchase. Your feedback has been noted and passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Stuart Barrett
Verified Buyer
“Carnations were very small only had a few single one rest were spray carnations I thought I was getting more than that would of loved them if they were bigger”
Helpful Report
Posted 2 years ago
Dear Stuart, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Maureen Grainger
Verified Buyer
“Not too impressed this time I have sent an email but so far have had no reply”
Helpful Report
Posted 2 years ago
Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised our team have emailed you twice and we have had no reply. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Susan Bayley
Verified Buyer
“The flowers I chose were lovely but I was disappointed that they didn't arrive the next day.”
Helpful Report
Posted 2 years ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised our website states 95% of orders are delivered on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Flowers by Post is rated 4.7 based on 13,021 reviews
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