Flowers by Post UK Limited Reviews

Name: Flowers by Post UK Limited
Address: Flowers By Post Ltd Falcon House Central Way Feltham, Flowers By Post Ltd Falcon House Central Way Feltham, Richmond
Rating: 4.68

4.7 Rating 14,252 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

Company Reviews

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4.7

Based on 14,252 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Flowers by Post UK Limited 5 star review on 19th October 2025

522

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivered 2 days late for an important anniversary, after being delivered to the wrong address on the correct day. Dont know if this company is at fault or the delivery company they use, but not good enough.”

Helpful Report

Posted 2 years ago

Dear Allen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Not as many flowers as in advertising photo ,got the large so there was a chance of getting a good few but was disappointed,they were fresh and they were delivered on time and my friend was pleased with them”

Helpful Report

Posted 2 years ago

Dear Andrene, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. Once the flowers have been in water for 48-72 the buds will start to bloom and the flowers will look a lot more like the photo on our website. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Not impressed flowers very lacklustre not many of them - gypsophelia very limp and a bit yellow”

Helpful Report

Posted 2 years ago

Dear Marian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“..........”

Helpful Report

Posted 2 years ago

Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Having looked at your order for confirmation, we can see the flowers were delivered on the day you had requested. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“When checking my daughter ref the flowers she said. Oh! I wondered who sent those! Have checked back to my order, I did leave a message, welcoming her to her new home. What went wrong?”

Helpful Report

Posted 2 years ago

Dear Richard, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“After the first lot of flowers not being delivered the second ones were lovely. But you need to change your delivery people as they were thrown over the high back gate,even though the lady was in no one knocked or rang the bell”

Helpful Report

Posted 2 years ago

Dear Diane, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“They arrived on time but as the recipient was not at home, the delivery was placed in outside container, but no card was placed through the letterbox. Consequently the flowers were not found until 48 hours later when we rang to confirm the receipt of the package.”

Helpful Report

Posted 2 years ago

Dear Jannette, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Unfortunately the Yodal driver who delivered the flowers just left them on the doorstep without knocking or ringing the bell. My friend who the flowers were for hasn't been well &she didn't find them until later in the day. Luckily the flower's were ok but if someone else hadn't come to the front door she may not have found them in time. I think Yodal should be reprimanded for this.”

Helpful Report

Posted 2 years ago

Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Nice flowers but they were for someone's birthday and they didn't arrive until 4.45pm!”

Helpful Report

Posted 2 years ago

Dear Gaynor, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please kindly be advised that Yodel Couriers deliver from 7:00 am to 9:00 pm and you receive tracking information when your order has been dispatched from us. The tracking information advises when the flowers will be approximately delivered. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Very mixed opinions, ordered 2 x lots, disappointing they turned up at 6/7pm on the birthday day, whilst we were out having a meal so wife didn't get them really for her birthday it was gone 10pm, but guess this is luck of draw but factor that in when ordering. As for flowers I upgraded to large, blue orchids were amazing, the freesia bouquet was large cost £37 and looked like petrol station bunch at about worth £15 at tops. Wouldn't use again, just fear of unknown.”

Helpful Report

Posted 2 years ago

Dear Marc, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“You could not fulfil my order and a very nice lady rang me to offer an alternative which I was happy to accept. That was Easter Monday order placed for Tuesday. Sorry to say I received no Information about despatch or delivery. Worrying day”

Helpful Report

Posted 2 years ago

Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Flowers were bone-dry the box was strong and the flowers were well wrapped”

Helpful Report

Posted 2 years ago

Dear Steven, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Can only give 3 stars. Although the flowers were lovely, the Mother’s Day card ordered with them was of very poor quality and half the message was missing from the front! Very disappointing.”

Helpful Report

Posted 2 years ago

Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“My cousin said the flowers are beautiful. Unfortunately they arrived a day late on 15th and I had ordered them for her birthday on the 14th. However she is very pleased with them.”

Helpful Report

Posted 2 years ago

Dear Hazel, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Some of the flowers were already open and several stems were broken. Due to damaged flowers they will not last long. The scent and colour of the freesias were beautiful.”

Helpful Report

Posted 2 years ago

Dear Olive, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Not happy that flowers arrived a day late.”

Helpful Report

Posted 2 years ago

Dear June, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“stephanotis ordered, but (nice enough) peace lily received on date requested. no contact with me to say why change. I contacted F by P and was told my choice wasn't available - another plant sent instead. Helpful enough once I raised query with them - but why not just contact me? Balance between plants refunded at my request”

Helpful Report

Posted 2 years ago

Dear Sue, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Very nice bouquet when they arrived, opened out nicely. Unfortunately 3wilted after 2 days, so not full marks.”

Helpful Report

Posted 2 years ago

“Very good service but the size of the bouquet was a little on the small size, the photo on website is a little misleading !!”

Helpful Report

Posted 2 years ago

Dear Christopher, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

“Somewhat disappointed, wasn't aware that the freesias I ordered would be bud form and they were rather dehydrated and drooping as well. Not what I expected my Mother would receive on her Birthday. Didn't look in the slightest like the photo. Hopefully they will recover and look better once they open but her Birthday will be over then.”

Helpful Report

Posted 2 years ago

Dear Stephen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 2 years ago

Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews