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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Heather Germany
Verified Buyer
“I ordered a 12 carnation set of flowers plus gyp for my mum for Mother’s Day and was rather disappointed that there were only 11 carnations in the pack- one of which was broken and the gyp was broken too. I contacted yourselves on the day of arrival and was told someone would be in touch to refund me 10% of my order but heard nothing since. Very disappointed as previously we’ve always received excellent service.”
Helpful Report
Posted 1 year ago
Dear Heather, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Dm Crouch
Verified Buyer
“They arrived on time as requested. Predominently all in bud but never really opened out fully.”
Helpful Report
Posted 1 year ago
Dear DM Crouch, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Sheila Weatherall
Verified Buyer
“Flowers were not delivered on the date requested. There were instructions on the front door, saying where to put the flowers if noone was in. Royal Mail took no notice of that, and didn't leave a card saying they had tried to deliver. I suppose I should have chosen the courier option rather than Royal Mail”
Helpful Report
Posted 1 year ago
Dear Sheila, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding the delivery of your order by Royal Mail. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Brian Lagdameo
Verified Buyer
“Arrived on Time but some petals are already getting dry not as fresh bright i expected...i bit disappointed compared to orders i have in other company 7/10”
Helpful Report
Posted 1 year ago
Dear Brian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Susan Laws
Verified Buyer
“The recipient did not discover the flowers until Sunday lunchtime. The delivery day was Saturday. They had been left outside the door of the appartment where she lives in the landing area between 4 flats. As it was very cold on the landing the flowers were fortunately still in good condition and she admired the pretty colours. I was told that, despie being deaf, she would have heard if the bell had been rung. She was at home so assumes that the bell was not rung. She is very pleased with the flowers and I can only suggest that it would be sensible to leave a card through the door in these circumsatances. She would then have seen the card and looked outside.”
Helpful Report
Posted 1 year ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be advised your feedback has been noted and the relevant team has been notified. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Jayne Butler
Verified Buyer
“Recipient was very happy &grateful”
Helpful Report
Posted 1 year ago
Dear Jayne, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Christine Shaw
Verified Buyer
“website and customer service are first class....flowers have been perfect...but the Royal Mail tracking service they use is diabolical....delivery only is confirmed by them no other information in between. EG..when late delivery they disclaim knowing the whereabouts of the flowers........this is not what we are paying for !!”
Helpful Report
Posted 1 year ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order by Royal Mail. Please be advised your feedback has been noted and the relevant team has been notified. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Susan Tagg
Verified Buyer
“Im a bit dissapointed this time the flowers seemed a bit sparse ive bought lots in the past ...sorry i cant be more favourable this time . My Mum is 90 and they were an early christmas gift”
Helpful Report
Posted 1 year ago
Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Avian Jordan
Verified Buyer
“The last Christmas Bouquet is absolutely beautiful. Brought them for my mother's grave, as she absolutely loved plants and flowers.”
Helpful Report
Posted 1 year ago
Dear Avian, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Joan Darbon
Verified Buyer
“Sadly Royal Mail took five days to finally deliver flowers so the condition of the flowers were not great. Having received flowers from flowers by post on several occasions I have always found them to be top quality.”
Helpful Report
Posted 1 year ago
Dear Joan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by Royal Mail taking too long to the deliver your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Susan Eddington
Verified Buyer
“Unfortunately, the flowers which should have been delivered on Friday did not arrive until Monday, so the postal service let you down. I will not be using you again.”
Helpful Report
Posted 1 year ago
Public Reply Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be advised your feedback has been noted and the relevant team has been notified. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Ronwen Smith
Verified Buyer
“The flowers arrived 4 days after the expected delivery date. I think you must find a way of tracking the order so that we will know when they will arrive. It was embarrassing to keep asking the recipient if they had arrived and spoiled the surprise”
Helpful Report
Posted 1 year ago
Dear Rowan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be kindly advised there is an option for tracked delivery on the the website if you wish your order to be tracked. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Duncan Macintyre
Verified Buyer
“Flowers arrived in time. Card that was payed for with the message did not. Person receiving Flowers did not know who the flowers came from.”
Helpful Report
Posted 2 years ago
Dear Duncan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order regarding that card and message. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Helen Walton
Verified Buyer
“I cannot comment on the flowers as not seen them. However the recipient found a box outside the property the day after delivery had been confirmed. They had nothing to tell them they were there. Fortunately they were well packaged and still ok - unless she was being too polite to say.”
Helpful Report
Posted 2 years ago
Dear Helen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Christopher Parry
Verified Buyer
“Ordered 2. Only one had a card. Disappointed”
Helpful Report
Posted 2 years ago
Dear Christopher, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused of only receiving one card. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Irene Drake
Verified Buyer
“I queried the service with you after the flowers arrived two days after the due day and not in tip top condition. You had been let down by Royal Mail I accept but this is not the responsibility of myself YOUR customer. Your reply was apologetic and offered 10% discount off next order. Bit miffed that everyone can get the same discount for completing this survey, including those whose order arrived on time. Irene”
Helpful Report
Posted 2 years ago
Dear Irene, please accept our sincere thanks for posting such a positive review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Jennifer James
Verified Buyer
“The 2nd bouquet arrived on time but did not look as fresh as your flowers normally do. The bouquet began to droop after 3 days so it was a little disappointing especially as you had taken the trouble to reorder so promptly. Regards J.M.James”
Helpful Report
Posted 2 years ago
Dear Jennifer, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Stephen Dewhirst
Verified Buyer
“The flowers which arrived, arrived on time and as advertised. You fulfilled your contractual obligation. It is neither blameworthy nor praiseworthy.”
Helpful Report
Posted 2 years ago
Dear Stephen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 2 years ago
S B
Verified Buyer
“For the price a lot of flowers were received & a good mixed colour of varieties. Were packaged well too but the flowers were already past their best & did not improve with water & gentle sunlight. Some were open, some not yet neither altered day on day. I won't be ordering again...”
Helpful Report
Posted 2 years ago
Dear S Bentsik, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Dr Maureen Woodd
Verified Buyer
“flowers arrived on time and were pretty. thank you. but bunch was very small for £40. not good value. i saw photo of them in a vase”
Helpful Report
Posted 2 years ago
Dear Maureen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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