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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mr Glynn Mitchell
Verified Buyer
“I was a bit disappointed, there was only two colours also the fragrance was very week ,Freezers are my favourite flowers for the price very disappointed regards Mrs J Mitchell”
Helpful Report
Posted 5 years ago
Dear Glynn, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the disappointment in the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with your shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Derek Scrivener
Verified Buyer
“It was not as good as my last order with you. It lacked colour and needed less daisy type flowers It did not appear to be good value for the money paid Disappointing”
Helpful Report
Posted 5 years ago
Dear Derek, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the disappointment in the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with your shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Fergus McNicol
Verified Buyer
“arrived 3 days late for my mothers 87th birthday....”
Helpful Report
Posted 5 years ago
Dear Fergus, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience .As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Peter Gage
Verified Buyer
“Ordering is not as good as when you could just pick up the phone and speak direct —miss the ‘treat’ of receiving a bunch myself for every £50 spent! Not everyone is digitally savvy. Basket of flowers received at Christmas was extremely poor quality and no chocolates arrived with it — on complaining just a refund given for the chocolates — left a bad taste of your service.”
Helpful Report
Posted 5 years ago
Dear Pamela, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised we cater for those who wish to place orders over the phone.. our FREEPHONE number is 0800 735 1065. We no longer offer the loyalty scheme however we do send out weekly promotions to all those customers who wish to be subscribe to our mailing list. If we can be of any further assistance please do not hesitate to contact us. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Lynne Meiring
Verified Buyer
“Service and delivery were excellent I saw the flowers 1 day after delivery and sadly 3 carnations had withered. I would have expected them to last longer”
Helpful Report
Posted 5 years ago
Dear Lynne, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for 3 of the carnations which withered. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly.Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Catherine Allen
Verified Buyer
“The flowers did not reach the recipients until very late on delivery day. The Delivery person was unable to make out the house number on the address label and eventually knocked on a door and left them with someone along the road . Luckily that person could make out the first name of the addressee and knew where they lived and then kindly delivered the flowers .”
Helpful Report
Posted 5 years ago
Dear Catherine, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the trouble received trying to deliver the flowers. Thank you for making us aware of the fact that the label was not readable. We have contacted our dispatch center and as of today we have installed a new printer which should ensure all labels are printed clearly. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Marlene Waters
Verified Buyer
“Paid extra to have flowers delivered by courier rather than post and they still arrived a day late. Not happy at all!”
Helpful Report
Posted 5 years ago
Dear Marlene, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the flowers being delivered a day late. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Rodgers
Verified Buyer
“I The ordering was easy and the flowers are good quality. Unfortunately they arrived a day late which is understandable in today’s climate.”
Helpful Report
Posted 5 years ago
Dear Chris, Please accept our sincere thanks for posting a review following your recent purchase. Due to the current Covid situation some deliveries are taking a little longer than expected. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Thomas Macfarlane
Verified Buyer
“had some problems but goods delivered”
Helpful Report
Posted 5 years ago
Dear Thomas, Please accept our sincere thanks for posting a review following your recent purchase and please accept our sincere apologies for the problems incurred receiving the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Gilly Hawes
Verified Buyer
“On booking my sisters flowers to be delivered on Saturday they actually arrived on the following Monday, when I queried this with your company they said the delivery is with Royal Mail and cannot know what day they will arrive, so why bother stating a date you want the flowers to arrive, this is the second problem we have had with your flowers I thought I would give you a second chance but sadly I was let down again Regards Mrs G Hawes”
Helpful Report
Posted 5 years ago
Dear Gilly, Please accept our sincere thanks for posting a review following your recent purchase. As our website states Royal Mail 1st Class Post. 90% of orders arrive on your chosen day, but due to COVID-19, please allow an additional day or two for delivery. To guarantee delivery on your chosen day please upgrade to our tracked courier option. Royal Mail First Class post is not a guaranteed next day service and current issues affecting the country are contributing to patchy delivery times. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Rita Duffey
Verified Buyer
“The flowers were nice”
Helpful Report
Posted 5 years ago
Dear Rita, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Richard Jammes
Verified Buyer
“As discussed I would suggest a review of your website protocols to prevent duplication of orders. Whilst the flowers came on time they were a little ‘lack lustre’; see photo.”
Helpful Report
Posted 5 years ago
Dear Richard, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be contact with you shortly regarding your order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr Allan Inglis
Verified Buyer
“I sent some flowerers to Hereford in UK and paid 7 pounds for a specified day of delivery. The flowers did not arrive until the following day. I was disappointed by this. Jodie Inglis”
Helpful Report
Posted 5 years ago
Dear Jodie, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the delay in your flowers being delivered b the courier company. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will contact you shortly. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Daxa Surti
Verified Buyer
“Website kept crashing & difficult to get through on phone. Several attempts later, orders x 3 were done over phone!”
Helpful Report
Posted 5 years ago
Dear Daxa, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the problems you experienced when trying to place an order via website. Thank you for calling us to place your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mr John Page
Verified Buyer
“Very disappointing service, flowers were ordered well in advance paid extra for specific date delivery, by 3 pm on said date tracking info was saying awaiting goods from sender, email to flowers by post sent with a prompt reply telling me that the courier didn't collect said flowers the previous day, well I would suggest that you inform the customers that your not going to be able to deliver on the customers chosen day, floweres were cancelled and a swift refund was given. Just very disappointed that I was not kept informed.”
Helpful Report
Posted 5 years ago
Mrs Gaynor Williams
Verified Buyer
“The flowers were for my friends birthday so I did not see them. They arrived a day too late. Very disappointed.”
Helpful Report
Posted 5 years ago
Dear Gaynor, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Gillian Moss
Verified Buyer
“FBP is my go to firm for ordering flowers, which i seem to do quite a lot. However i had one instance recently, my sister-in -law's birthday, (Time specific) and the flowers did not arrive. A replacement was sent by FBP, and these were received. However i was a little disappointed when i saw the photograph she sent. The flowers did not look great, and not as represented in the photographs on the website. As i have never seen the flowers myself (why would I? who sends to themselves!) i cannot and have not seen first hand the quality. But her photographs did disappoint me.”
Helpful Report
Posted 5 years ago
Dear Gillian, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for disappointment in the flowers recieved. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will contact you shortly to discuss your order. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Mrs Celia Inger
Verified Buyer
“I was very pleased with the quality but I found communication was poor , I didn’t get an email to say the order had been confirmed and I didn’t receive an email to tell me when the flowers had been delivered so was waiting on the recipient to keep me updated”
Helpful Report
Posted 5 years ago
Dear Celia Thank you for posting your review. We read all our reviews in order to further improve the product and service we offer. Every customer who places an online order (provided we have been given an email) receives a confirmation email from us which summarises the order that has been placed. As this email contains an image of the flowers chosen it increases the email file size and consequently can be directed into your JUNK/SPAM mail box. Do please check this folder as we suspect your email is lurking there. When you placed your online order you chose Royal Mail First Class Post as your preferred delivery option. This delivery method does not come with any tracking (only the courier delivery option offers this service and comes at a supplement to the floral order), so you are reliant upon the recipient advising of receipt of delivery. We hope this clarifies the communication process for you however, please call us (FREEPHONE 0800 735 1065) should you require further information or guidance. Customer Care Team at Flowers By Post.
Posted 5 years ago
Mr Roger Whittle
Verified Buyer
“The flowers sent were fine but I felt conned when opting to send a 'free' card I was changed for the message. It will certainly make me less inclined to re-order, it smacks very firmly of sharp practice!”
Helpful Report
Posted 5 years ago
Dear Roger, Thank you for posting your review. We read all our reviews in order to further improve the product and service we offer. Your order was placed online and there was an option to select a “Free” card or a paid for card. The latter was selected and were therefore charged £1.29 accordingly for the card chosen. Furthermore, before completing your transaction there was the opportunity to review your basket and amend it accordingly (you could at this point have deleted the paid for card from your basket and deselected the free card). As an online order you control the purchase process. There is no ‘sharp practice’ as you suggest. We hope this clarifies the matter. Customer Care Team at Flowers By Post
Posted 5 years ago
Mrs Karen Anderson
Verified Buyer
“My flower order was disappointing as it arrived late and the flowers were a poor quality however when I complained Flowers by Post quickly dealt with my concerns in a very efficient and professional manner and gave me a full refund. I was very impressed with this customer service.”
Helpful Report
Posted 5 years ago
Dear Karen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of your flowers and we are grateful to you forallowing us to rectify the situation. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 5 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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