Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,414 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 8th September 2025

1608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered for the first time a bouquet on Floom for an important occasion. I have been very disappointed with the major difference between the photo and the real bouquet - which was not at all a « splash of colour ». A very disappointing experience.”

Helpful Report

(Flores) - Posted 4 years ago

Hi Julien, thank you for your review. We are sorry to hear that your order arrived differently. We have emailed you regarding this so that we can resolve this for you. We hope to hear from you soon.

Posted 4 years ago

“Dissatisfied with the flowers they sent. I want them to sent white peonies with scent, but they sent normal pink peonies…”

Helpful Report

(Floetica) - Posted 4 years ago

Hi Sudha, thank you for your review! We are sorry to hear that you were dissatisfied with the bouquet sent. Unfortunately, due to market availability, our partner florist was unable to source the scented white peonies. We did email you regarding this prior to delivery however we apologise if you did not receive this email. If you have any questions, please feel free to email support@floom.com

Posted 4 years ago

“My order did not arrive.”

Helpful Report

(Northern Flower) - Posted 4 years ago

Hi Muni, thank you for your review! We are sorry to hear that your order did not arrive. We can see that your order has been marked as delivered however if this is incorrect please email support@floom.com so that we can look into this further for you.

Posted 4 years ago

“I ordered flowers for my wife as a surprise to be delivered to her work place. The website said it would be delivered between 10am to 6pm. The flowers were never attempted to be delivered until 7pm. I paid an extra £10 for the same delivery. How disappointed I was because my wife was not going to be in the office for another 2 weeks. That meant the flowers would die in her office. Tried to get this delivered to my flat in london. They said the address was too far. I called several times throughout the day to make sure my delivery was going to be on time. No one ever called me back with an update each time. Then when I tried to get a refund. I was told I didn’t say when my wife would be in the office. What I can’t understand is why would I have to say my wife is leaving the office at 6:30 when you guaranteed 10am to 6pm delivery for an extra £10. It’s was horrendous dealing with the Is company and would never use them again. Too bad my first experience was poor. I do not feel that this is their reputation but I find it hard to try them again after they left me feeling a but disdain towards them.”

Helpful Report

Posted 4 years ago

Hi Mikhail I’m so sorry your order didn’t arrive in time despite two delivery attempts, this isn’t the service we hope to provide. I can see you’ve been in touch with customer support who investigated this with our florist and provided you with a refund to resolve this for you. I hope we're able to redeem ourselves should you choose to order with us again.

Posted 4 years ago

“I had a terrible experience with Floom and won’t be ordering from here anymore. Their communication is so lackluster and they didn’t deliver the flowers at the right time and claimed it was delivered before it already was. Customer service was extremely unhelpful and lacked empathy throughout the interaction.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Vivian, thank you for your review. We appreciate the feedback regarding your experience with us and we will be taking this on board for future orders. We hope that your recipient enjoyed their flowers and thank you for supporting our partner florists during this time.

Posted 4 years ago

“Order has yet to be delivered - was supposed to deliver Saturday and was not ????”

Helpful Report

Posted 4 years ago

Hi Martine, we are so sorry your order did not arrive on the day expected, we can see you have reached out to our customer support team and that a full refund has been processed which I hope resolved this for you, apologies for the inconvenience caused.

Posted 4 years ago

“Delivered late so missed the person they were intended for. Won’t be using again and suggest no one else uses them. Unreliable”

Helpful Report

Posted 4 years ago

Hi Margot thank you for your review, we are so sorry your flowers were delivered later in the day than expected to your recipient, do reach out to us at support@floom.com if you have any more questions or we can be of any help.

Posted 4 years ago

“Flowers never arrived and now a month to receive a refund.”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Eleanor, thank you for your review. We are sorry that your recipient never received their flowers. We hope that you have successfully received your refund now, however if you have any additional questions regarding your order please email support@floom.com

Posted 4 years ago

“Flowers arrived looking wilted, a few days old and warm as if they had been sitting in a hot car all day. Ordered two bouquets for a photoshoot and could not use either arrangement. Will not use this service again.”

Helpful Report

(Hanato Floral Design Studio) - Posted 4 years ago

Hi Erin, thank you for your review. We are sorry to hear that the flowers arrived looking wilted. Our customer service team is available to help you with any issues or questions you have. In the unlikely event you have any future issues with us, please contact us via email support@floom.com

Posted 4 years ago

“Customer service and communication have been amazing however the same can not be said for the quality of flowers delivered and also the delivery time. I had ordered a bouquet of flowers to be delivered on Monday but it was delayed to Tuesday. Furthermore, once the flowers arrived they were in a very poor and wilted state. All in all, not delivering flowers on the said date and also delivering wilted flowers.”

Helpful Report

Posted 4 years ago

Hi Harry thanks for your review, we are so sorry your flowers arrived wilted, we can see you have reached out to our customer support team and hope the resolution they provided was satisfactory, if you have any further questions do reach out to us again at support@floom.com .

Posted 4 years ago

“I placed an order on may 26th to have an arrangement sent to a friend for June 1st. Email stated the delivery is take place between 10am- 6 which is fine as long as ther got there before my friend leaves work. I keep checking the order status and stays states still at florist. I called customer service around 5:00.m to check the status of my order. Representatives let me know that they will call the florist and see what the eta is. Representatives said she will call me right back. No call. And i called back at 5:50 and turns out they closed at 5:30. No call and no flowers I’m so disappointed. I called the florist directly stating that the flowers were delivered but i left a note to call me because there isn’t a front desk or anything and i must buzz you in. I should have just picked them up myself”

Helpful Report

Posted 4 years ago

Hi Kizzy , thank you for your review. We are very sorry to hear that you did not get timely updates about your order, I can confirm that this bouquet was delivered successfully but If you have any questions do please email us at support@floom.com

Posted 4 years ago

“Flower arrived dead”

Helpful Report

(Olympia Flowers) - Posted 4 years ago

Hi Susu, thank you for your review! We are sorry to hear that the flowers arrived dead. Our customer service team is available to help you with any issues or questions you have. In the unlikely event you have any future issues with us, please contact us via email support@floom.com

Posted 4 years ago

“Bad Service. The flowers were delivered to the wrong address. No one will respond to my emails.”

Helpful Report

Posted 4 years ago

“Delivery was cancelled for a friends birthday”

Helpful Report

Posted 4 years ago

“The flowers never arrived, I contacted the florist and they said they had not received the order. Was informed I would be refunded by Floom meanwhile no flowers to wish my sister good luck in her new job. Absolutely rubbish service and unhelpful customer service.”

Helpful Report

Posted 4 years ago

“The flowers that were delivered were or poor quality and nothing like what the image on the website looked like. For the money we spent this was very disappointing . The size of this wreath and what was delivered was very poor and Franky embarrassing to have to gift to my mother in front of my whole family”

Helpful Report

Posted 4 years ago

“I have never received my order and it was for special occasion for my daughter. After two emails and numerous phone calls, I got human on line. He promised to investigate such matter and got back to me.. it never happened Till today status of order is .. “with florist”.. this is after 72 hours after it supposed to be delivered. Shame on you guys! Thank you for ruined it”

Helpful Report

Posted 4 years ago

“Unbelievable in the worst way. Never got the order, never got notices of delays. Flowers never showed up. Do not order from this site.”

Helpful Report

Posted 4 years ago

“Terrible as apparently our flowers never arrived.”

Helpful Report

Posted 4 years ago

“Really bad experience. My flowers I ordered for a friends birthday were 5 days late and never actually showed ups had to contact the florist directly to get any sort of clear answer. Will not be using Floom again.”

Helpful Report

Posted 4 years ago

Floom is rated 4.4 based on 21,414 reviews