Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,414 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a foreign company and you will be charged a foreign transaction fee.”

Helpful Report

Posted 4 years ago

“Late delivery”

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Posted 4 years ago

“The flowers were underwhelming especially for the price. The arrangement was less dense than pictured.”

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Posted 4 years ago

“I am not sure what went wrong but the flowers I ordered for a friend in hospital never arrived for her.”

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Posted 4 years ago

“MY ITEMS WERE NOT DELIVERED”

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Posted 4 years ago

“I ordered my gf some flowers on Sunday. Chose Tuesday delivery. It's now early Thursday morning and they still haven't been delivered. Tracking site still shows them "On the way" and "Delivery Date: Tuesday 11/05". Really disappointed.”

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Posted 4 years ago

“BUYER BEWARE Poor customer service! Will NOT be using in the future. Best to deal with a florist directly.”

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Posted 4 years ago

“Flowers were old and brown when they arrived. Daughter in law very disappointed.”

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Posted 4 years ago

“After 2 days of receiving my flowers they had dropped and were dying. As I didn't complain quickly enough (complained on day 6) they said they couldn't do anything on this. Flowers should last a minimum of 3 days in my opinion. Very disappointed and would not use Floom again or ever recommend them.”

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Posted 4 years ago

“Not delivered”

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Posted 4 years ago

“massive delay for delivery of flowers , rude on call”

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Posted 4 years ago

“Flowers were not delivered 1 day later. The party is over.”

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Posted 4 years ago

“The arrangement was very small for the price. Some flowers in the arrangement were nearly dead by the next day.”

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Posted 4 years ago

“Flowers did not deliver on Mother’s Day and I have not received a refund or replacement yet.”

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Posted 4 years ago

“I ordered a very expensive bouquet for mothers day which NEVER ARRIVED. I reached out to both floom customer support as well as the florist directly and no one has been able to help us or refund my money for the missing bouquet.”

Helpful Report

Posted 4 years ago

“Wanted flowers to be delivered 5/8 (before Mother’s Day) and the delivery didn’t make it 5/8, 5/9 or 5/10. Refund was requested and approved. Very sad that my recipient didn’t receive her Mother’s Day surprise.”

Helpful Report

Posted 4 years ago

“Not very happy with the flowers. Some of them weren’t healthy looking and it was disappointing”

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Posted 4 years ago

“Received flowers looked nothing like flowers purchased”

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Posted 4 years ago

“The flowers arrived after 11pm in Mother's Day. They were promised by 6pm latest. After extensive back and forth with an employee, I was offered a 25% refund- very stingy, considering they failed to deliver Mother's Day flowers until the middle of the night. Would never use them again.”

Helpful Report

Posted 4 years ago

“The flowers were not delivered on Mother's Day as promised. I chose Floom b/c they said they were able to deliver on 5/9 but it didn't arrive until the next morning. They only are willing to refund my delivery fee. They did not deliver as promised, and I will not be using Floom again as they are unreliable.”

Helpful Report

Posted 4 years ago

Floom is rated 4.4 based on 21,414 reviews