Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You couldn't deliver my flowers to a hospital and then couldn't deliver to an alternative address. No offer of compensation was made.”

Helpful Report

Posted 2 years ago

“Didn’t deliver”

Helpful Report

(My Table) - Posted 2 years ago

“The flowers that were delivered to my friend were wilting. We also think the flowers got mixed up as my friend received a sympathy card rather than her birthday card that I wrote. I would like my flowers resent or receive my money back. I am not sure if this is an issue with Floom or the delivery service, door dash. Thank you!”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

“Unfortunately the “same day” order didn’t arrive until about 2pm the following day, entirely missing the lunch celebration the flowers were to be presented at. The supplier was Pinks and Roses.”

Helpful Report

(Pinks And Roses London) - Posted 2 years ago

“I paid for same day, but my order was delivered 2 days late. V disappointed in the service. And I asked for a refund after 24 hrs and they still went ahead and delivered another day later.”

Helpful Report

(Wagner Floral Designs) - Posted 2 years ago

“I was shocked at the service I got from Floom. I specifically chose the date of delivery for a very important reason. The flowers were delivered 2 days late, looked horrible, and weren't even received by the right people because they were late. What a waste. All my attempts at communication have been ignored. Even my request for a refund for the shocking state of the flowers. Don't recommend using this company, especially from abroad. Had I known what a pain this would be, I would have tracked down a local mom & pop shop to support.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“I ordered my flowers after business hours PST and called the next day before business hours PST to cancel an order as the recipient had to leave town. There was no way the florist had started working on the bouquet. I called customer service and not only did the representative do nothing, but she said she would call back to see what she could do and never did. Never ordering with Floom again!”

Helpful Report

(Abigail’s Flowers FC) - Posted 2 years ago

“I asked and paid for same day delivery and yet it arrived 2 days late and I did not get refunded for the 25 dollar same day delivery fee.”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

HI Yousef, thanks for taking time to leave us a review, I am so sorry your order was delayed, I can see our customer support team worked with you to resolve this and a refund for your $19.99 same day delivery charge has been authorised which will be with you soon. I totally understand this does not make up for the disappointment caused by late delivery and we will work with the florist to ensure this does not happen again, I hope you'll give us another chance in the future as our artisan florists truly appreciate your support.

Posted 2 years ago

“Ordered "The Bright One-Delux" bouquet ( £93) on the 11th October and delivered on the 12th. Mike Miner( Head of Customer Experience) asked me to review on the 12th. I advised him that I was extremely disappointed as the card inside did not contain my message (which was very sentimental), so that gesture was lost. My Mother then had to ring several members of the family to ascertain who sent them-Never received a response from Mr Miner. Further disappointment on viewing the flowers as the bouquet was exceptionally small with some flowers already dying-A complete rip-off.”

Helpful Report

(Cora Louise) - Posted 2 years ago

“The delivery never arrived- it has now been 4days. I have replied via email (as requested when there is an issue) and I have still not had a reply to this. Terrible service and non existent customer care.”

Helpful Report

(Pick A Lily Florist) - Posted 2 years ago

“My order was supposed to be delivered on Friday. It is now Sunday and still no delivery has been made.”

Helpful Report

(Cartwright & Butler) - Posted 2 years ago

“Despiete ordering in advance, for a special occasion, the flowers never turned up. And no one contacted me to say the order was not going to turn up. I had to email the day after they were ment to be delivered to find out what was going on. Only to be told they can't fulfil the order. On top of this I still have not been refunded yet.”

Helpful Report

(The Personalised Flower Box) - Posted 2 years ago

“AWFUL. NEVER BUY FROM THEM”

Helpful Report

(Flower Station) - Posted 2 years ago

Hi Karthik , thanks for taking the time to leave us a review,. I've checked and can it appears the florist sent the wrong order to your recipient, I can see our our customer support team arranged an full refund but I can understand your disappointment not getting the correct arrangement on the day.

Posted 2 years ago

“Ordered flowers for my godmother’s 60th days in advance. Floom cancelled on the day because they didn’t have a delivery driver. It was too late to order from someone else so my godmother had no flowers, which was really embarrassing as looked like I hadn’t bothered. Customer service didn’t even bother replying when I complained.”

Helpful Report

(B's Blooms) - Posted 2 years ago

“Flowers were not as described, contained cheaper substitutes and I’m still waiting for Gloom to offer an explanation/ refund”

Helpful Report

(Saints Flowers North) - Posted 2 years ago

“Still no delivery! Booked for 10th October anniversary flowers, still yet to arrive. no communication to notify me of delay.”

Helpful Report

(House Of Petula) - Posted 2 years ago

“Same Day delivery and 3 days later still no flowers.”

Helpful Report

(Rainbow Flowers) - Posted 2 years ago

“i have not received the order. Rgds”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

“Didn’t arrive on the day they were scheduled had to chase them”

Helpful Report

(Lady Flora) - Posted 2 years ago

Hi there Thanks for taking the time to leave us a review, your feedback is very welcome, I'm so sorry your flowers arrived late, this was due to circumstances beyond the florists control but I totally understand this does not make up for the disappointment , If you feel able to give us another chance in the future please use the discount code supplied when you contacted our support team.

Posted 2 years ago

“At this day my flowers have not arrived, nor i got a reimbursement. Its the first time i used Floom and i would never recommend it.”

Helpful Report

(Ode A La ROSE- LA) - Posted 2 years ago

Hi Alejandro, thanks for taking time to leave us a review, I'm so sorry your flowers did not arrive, I can see you reached out to our customer service team and a full refund has been processed for you but I understand this does not make up for letting you down on the day.

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews