Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived same day and in good time. Disappointed that the flowers weren’t as vibrant as the pictures and most of the flowers are yet to bloom. I expected a lot better for the price I paid. Esp being that it was for my mum’s 81st Birthday.”

Helpful Report

(Flower Station) - Posted 4 years ago

Hi Rebecca, thank you for your review! We are sorry to hear that you are disappointed with your order. We have reached out to you via email to see if there is anything we can do to rectify this for you. We hope to hear from you soon.

Posted 4 years ago

“The website itself runs very slowly and therefore that is frustrating. However, access to florist availability is very good and saves time (more if the website wasn't so slow :)) I spent quite a bit of money on flowers sent to a friend and I wish the delivery driver could have sent a photo of the delivered flowers (as Hermes does).”

Helpful Report

(Bursting Bud) - Posted 4 years ago

Hi Deenah, thank you for your review! We appreciate your feedback and will definitely be passing this information to their respective teams to enhance our customer experience!

Posted 4 years ago

“Even though I had asked for the flowers to get delivered before 16.30h, they were delivered only at 6pm. Yes, within the paid for schedule, but an update that you may not be able to deliver at that time, would have been nice.”

Helpful Report

Posted 4 years ago

“The gift note wasn’t included when delivered”

Helpful Report

Posted 4 years ago

“Floom has an impressive, easy-to-use website and an excellent choice of bouquets but the bouquet that was delivered did not look anything like the one that was ordered. I understand that if ordering for same-day delivery, that's probably the risk you take, but nowhere was this stated, and no communication after the order highlighted that this would be the case. Slightly disappointed, although the receiver was still delighted with the flowers that were delivered.”

Helpful Report

Posted 4 years ago

“My flowers and chocolate were delivered, however not during the timeframe I requested. Also, the flowers didn't look like the picture. I understand the fine print, however I chose a bouquet that had pops of yellow, orange and red color. The flowers my recipient received were are all dark and completely muted. I would have appreciated even two bright color flowers in there somewhere besides the dark blues and purples.”

Helpful Report

Posted 4 years ago

“The arrangements available on Floom’s website are stunning. Unfortunately, many substitutions were made to my order such that the entire color palette was changed.”

Helpful Report

Posted 4 years ago

“The flowers were beautiful but the bunch was quite small - not 50 quid worth.”

Helpful Report

Posted 4 years ago

“Expensive for a very small plant but deliver on time, fast. Very convenient!”

Helpful Report

Posted 4 years ago

“Lovely flowers and very quick delivery but incredibly expensive for what you get.”

Helpful Report

(Flowers Fashion) - Posted 4 years ago

Hi Lynsey, Thanks for the 3* review. We're glad you were pleased with the flowers. With regards to the price, our florists aim to deliver the highest quality hence the price. Your feedback is appreciated and will be forwarded to our florists. Thanks, Floom

Posted 4 years ago

“A busy times, like Mothers Day, please don't believe the delivery dates to be accurate.”

Helpful Report

Posted 4 years ago

“Good customer service and always responded even late in the day, and did refund the delivery fee however order was extremely late, (4+hours) and they couldn’t directly contact the florist to see what time it would be delivered... ended up being past 9 in the evening. None the less, got the items on the day (ish) I needed them, and the team from Floom did respond to my queries / chasers & refunded the delivery cost without me even requesting it - so from them they were great, just slightly disappointing from the florist side.”

Helpful Report

Posted 4 years ago

“The flowers were beautiful, but I would have been much more impressed if the company invested in biodegradable packaging - compostable paper, large dried leaves, etc.”

Helpful Report

Posted 4 years ago

“Looked nice, but wayyyy too much foilage/green for the money I paid. The picture for the arrangement I chose were full of flowers, and colour. My mums when they came were full of green and not so much colour/flowers. She was happy, but knowing what it was supposed to be, I was dissapointed.”

Helpful Report

Posted 4 years ago

“I ordered flowers for a friend’s 40th and they were absolutely beautiful. The flowers were delivered so late in the day however, and I was disappointed my fried didn’t have these in the day for her bday! Floom called me to apologise that the flowers would be delivered even later than the time given for their deliveries.”

Helpful Report

Posted 4 years ago

“Picture showed white, yellow, and pink tulips, but the tulips that came were only white and yellow (no pink). However, the bouquet was nice and big, and beautifully packaged.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

Hi Steph, Thanks for the 3* review. We're sorry we didn't meet your expectations and we do appreciate your feedback as this will be forwarded to our florists. But overall, glad you enjoyed the flowers and were pleased with the packaging.

Posted 4 years ago

“The web service was good, the flowers were just ok and the delivery was at 5pm so a little later than ideal.”

Helpful Report

Posted 4 years ago

“Bought the Delight Bouquet for Mother’s Day. Nice flowers but the size was extremely underwhelming. Half of what it looks like in the pictures. Not what was expected for the price.”

Helpful Report

(Zita Elze) - Posted 4 years ago

Hi Mike, We're sorry you were disappointed with your order. From the picture you've attached here the bouquet looks as shown in the photo. The flowers are still in bud slightly so over the next few days will start to open. Thanks, Floom

Posted 4 years ago

“One out of 9 roses was already in bad shape (we figured that it was broken in half and taped) and entire bouquet didn’t last 3 days”

Helpful Report

(Crushed Pearl) - Posted 4 years ago

Hi Andrew, I'm sorry to hear you were disappointed with your flowers.Our Customer Support team are always on hand to help with any quality concerns you may have so please do reach out to them directly by responding to your order confirmation email. I hope we're able to redeem ourselves should you choose to order with us again.

Posted 4 years ago

“The site says the flowers delivered will look exactly like the pictures. The gift bouquet I sent did not- many less expensive flowers were substituted for ones in the picture. It was a pretty display, but not what I ordered. Also expensive, with no vase.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Rochelle, I'm sorry to hear you were disappointed with your flowers.Our Customer Support team are always on hand to help with any quality concerns you may have so please do reach out to them directly by responding to your order confirmation email. I hope we're able to redeem ourselves should you choose to order with us again.

Posted 4 years ago

Floom is rated 4.4 based on 21,397 reviews