Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet was pretty but it was nowhere near as beautiful as it was on the picture on the website. On the picture it was asymmetric with eucalyptus sticking out of it. It looked very contemporary when the one I got delivered looked more of old fashioned bouquet (rounded shape) Also there was only tiny stem of eucalyptus compared to at least three gorgeous stems on the picture ! Colours were lovely though.”

Helpful Report

(Botanique Workshop) - Posted 6 years ago

“The bouquet was nothing like in the picture. I was informed that the florist will not have some of the flowers but “some” made it look like completely different thing. Even the colour of the vase was black instead of white (as per pic), which I wasn’t informed about. To sum up, it didn’t look as pretty or as expensive as described and per pic. Dissapointing”

Helpful Report

(Roses Enhanced) - Posted 7 years ago

Hi Monika, Thank you for your feedback. We are sorry the flowers were more different than you expected. We have been in touch with the florist to understand what happened in regard to the box as well as the flowers. We are taking steps to ensure that this doesn't happen again. Kindest, The Floom Team

Posted 6 years ago

“Unfortunately I was a little disappointed when I saw the arrangement of hot pink peonies that I had chosen and ordered for my friend. The flowers were a beautiful colour but the foliage was limp. Perhaps it is due to the recent heatwave?”

Helpful Report

(Gardenia Of London) - Posted 7 years ago

“Good quality flowers”

Helpful Report

(Elizabeth Marsh Floral Design) - Posted 7 years ago

“Decent flowers, but delivered very late in the day, had to phone to see where they were.”

Helpful Report

Posted 7 years ago

“Delivery was on time—flowers were not that great.”

Helpful Report

(Botanique Workshop) - Posted 7 years ago

Hi Victoria, Thank you for your feedback! A member of the team will be in touch now to find out more about your flower delivery. The flowers should have been like the ones shown on your receipt photo. Kindest, The Floom Team

Posted 7 years ago

“Delivery was on time, but bouquet had one type of flowers changed without notice & I found the online image misleading in terms of size of the actual bouquet. Based on the picture colleagues and I had expected a much bigger bouquet.”

Helpful Report

Posted 7 years ago

“The flowers were beautiful, but only lasted 6 days. Not long enough at this price.”

Helpful Report

Posted 7 years ago

“Delivery on time and lovely bouquet however it wasn't the bouquet I selected?? I ordered a lovely orangey autumnal tones bouquet and this one had pink roses ? Aisling”

Helpful Report

(Design By Nature) - Posted 7 years ago

“There was a delay on the delivery, which was irritating as it was a time sensitive delivery, but the bouquet was lovely”

Helpful Report

(The Fresh Flower Co) - Posted 7 years ago

Hi, Thank you for getting in touch. I am so sorry to hear that there was a delay with the delivery of your flowers. A member of the team will be in touch shortly to discuss this further with you and out exactly what happened. Please don't hesitate to contact us directly in the meantime. Kindest, Floom

Posted 7 years ago

“Good flowers, wish they had been delivered earlier in the day.”

Helpful Report

(Botanique Workshop) - Posted 7 years ago

“I did not receive any tracking information as to what time they would be delivered or if they were delivered. I did send an email asking if they could be delivered at a certain time period but did not receive anything back. They arrived at the location after a time specified and had to be taken to my mum's house address via taxi. So I had to pay an additional fee for delivery.”

Helpful Report

(Botanique Workshop) - Posted 7 years ago

Hi Anita, I'm sorry for any inconvenience you experienced with the delivery of your flowers. Our delivery window is 10am -5pm and we do not guarantee a specific delivery time unless confirmed with one of our team before hand. I have had double checked all our inboxes and unfortunately we have not received anything from you in regard to this order. One of our team will be directly in touch with you via email shortly. Kindest, Aly from Floom

Posted 7 years ago

“The flowers were beautiful and well received by mf friends. My criticism is of the Floom website which allowed me to order a bouquet for delivery on a Monday, the florist contacted me and was surprised to have received the order as they were actually closed for the holidays and could not deliver until the Weds Apart from that I was really pleased”

Helpful Report

(Rose & Ammi) - Posted 7 years ago

Hi there, Thank you for your feedback. We are sorry that your delivery was delayed. Our partner florists are usually great at managing their profiles and delivery settings but we appreciate that we can improve to ensure that some of our newer partners are more confident doing this accurately. We have working to improve on this. Kindest, The Floom Team

Posted 7 years ago

“Delivered on time but without any packaging to keep it safe, and looked better on the picture.”

Helpful Report

(Botanique Workshop) - Posted 7 years ago

“Just about acceptable but a little disappointing.”

Helpful Report

(Botanique Workshop) - Posted 7 years ago

Hi Peter, We are sorry your order was disappointing, we strive for every order to be a perfect experience. A member of our team will be in touch with you directly via email to find out what was disappointing. Kindest, The Floom Team

Posted 7 years ago

“Delivery was good. however, i am bit disppointed by the size of the bouquet ugh !”

Helpful Report

(Botanique Workshop) - Posted 7 years ago

Hi Thibault, Thank you for your feedback. I'm sorry that the bouquet didn't meet your expectations in size. We display the arrangements in a lifestyle situation along side props to indicate the size of the arrangement. A member of the team will be in touch with you directly via email. Kindest, The Floom Team

Posted 7 years ago

“Although the flowers were nice, they were not that similar to the image that I saw online when I ordered.”

Helpful Report

(Design By Nature) - Posted 7 years ago

“Great flowers but they spelled my granddaughters name wrong:(”

Helpful Report

(Queen's Park Station Flowers) - Posted 7 years ago

Hi Patricia, I'm sorry to hear that your grand daughter's name was misspelt! One of our team is getting in touch with you as we speak to try and find a suitable solution for you. We are happy you liked the flowers! Kindest, The Floom Team

Posted 7 years ago

“The flowers that arrived didn't seem that fresh, which is a shame given I paid £43 for them.”

Helpful Report

(Design By Nature) - Posted 7 years ago

Hi Laura, I'm so sorry to hear that! Our partner florists are independents who take pride in their work and use only fresh flowers. We will be getting in touch with them to understand what went wrong. And one of our team will be in touch with you shortly. Kindest, The Floom team

Posted 7 years ago

“""Flowers were good but the card looked as though it had been written out by a 6 year old which was embarrassing. Maybe think about printing customer greeting cards in future. Will certainly put me off buying from you again which is a shame.”

Helpful Report

(Brighton Flower Company) - Posted 7 years ago

Floom is rated 4.4 based on 21,397 reviews