Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately our flowers died quite soon after arrival, and not consistently - some were dead in a few days the others survived about a week. Did not make for a £95 experience!”

Helpful Report

(Orchidya) - Posted 6 years ago

“Poor delivery!!! I ordered flowers a week from Valentine’s Day to get sent to My girlfriends work! Which they didn’t arrive till 5pm when she has left and then had to ring her to find out where she is to get them delivered, she ended up getting them about 630pm at her house! Apart from that beautiful flowers”

Helpful Report

(Bloomie Flower Studio) - Posted 6 years ago

“Wife said quality wasn't all that impressive”

Helpful Report

(Plant Shed) - Posted 6 years ago

“Lovely flowers, but quite a small bouquet for the price. Customer services were really great.”

Helpful Report

(Botanique Workshop) - Posted 6 years ago

“Didn’t receive same flowers i ordered”

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(Sayeh And Galton Flowers) - Posted 6 years ago

“Thru no fault of Floom...the flowers were delivered day late and with the cold weather we’re having, they weren’t at there best after a night in the cold... Sorry to leave poor feedback but it’s the truth...we only went with floom has I received the most beautiful bouquet from them last year...”

Helpful Report

Posted 6 years ago

“The flowers arrived dead on 5pm, they were upside down with water spilt and a lot smaller than I thought especially for the price. A few of the leafs looked a bit dead, not the best.”

Helpful Report

Posted 6 years ago

“Very nice roses thanks”

Helpful Report

(Gardenia Of London) - Posted 6 years ago

“The flowers were beautiful! but they were delivered at 6:30 pm should have been between 10am and 5pm! A bit late!!”

Helpful Report

(Flowers By Blooming Affairs) - Posted 6 years ago

“Flowers were beautiful and I like the personalised touch of the handwritten card ( although I would have preferred a longer message). Will use again”

Helpful Report

(Gardenia Of London) - Posted 6 years ago

“Speedy delivery, succulents were not as nice as the ones pictured on the website unfortunately.”

Helpful Report

(Succulence London) - Posted 6 years ago

“Flowers weren't as fresh as I would have hoped for given the premium price.”

Helpful Report

(Botanique Workshop) - Posted 6 years ago

“Delivery was note received as requested on date. Florist lied about delivering but delivered following day. However if I request for a delivery on a certain day their is a reason for that.”

Helpful Report

(Plant Shed) - Posted 6 years ago

“Didn't look like the photo”

Helpful Report

(Ode De La Rose) - Posted 6 years ago

“It was fine nothing amazing”

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(Rose & Mary) - Posted 6 years ago

“The flowers were ordered and delivered on 2nd October which was great. Unfortunately the flowers began to wilt by the end of 3rd and petals were falling off by the morning of the 4th.”

Helpful Report

(Gardenia Of London) - Posted 6 years ago

“I ordered flowers for a friend , the flowers initially delivered but not to my friend, had to call and chase to have it reordered again.”

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(Clapham Flowers) - Posted 6 years ago

“Not the best price/quality.”

Helpful Report

(Windmill Flowers) - Posted 6 years ago

Hi JP, Thank you for leaving your review. I am so sorry to hear that you were disappointed with the flowers that were delivered and you don't believe they were the best quality/price. If you could please email hello@floom.com it would be fantastic to discuss this further. Kindest, Floom Team

Posted 6 years ago

“Bouquet was huge and beautifully arranged. Sunflowers were subbed out for more foliage which was disappointing - but understandable. The flowers did die very quickly however. No issue with floom but supplier might want to consider measures to extend plant life”

Helpful Report

(Botanique Workshop) - Posted 6 years ago

Hi Luke, Thank you so much for leaving your review for Floom. I want to firstly apologize that you were disappointed with the flowers and secondly, that the flowers wilted very quickly. Next time this is the case please get in touch via hello@floom.com so we can arrange some alternative flowers to be delivered as an apology from Floom. If you would like to get in touch with us directly about this issue please send an email to hello@floom.com. Many thanks.

Posted 6 years ago

“Very disappointing...flowers not delivered on time or to the right place. The surprise recipient had to intervene which totally blew the surprise. However, they did try to compensate very sincerely so that's why I can say "acceptable"”

Helpful Report

(Elizabeth Marsh Floral Design) - Posted 6 years ago

Floom is rated 4.4 based on 21,397 reviews