Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,396 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I needed at short notice!”

Helpful Report

(Bimba) - Posted 2 years ago

“I was looking for a tracking option. I chat with somebody and helped me, but it is more convenient for me to have a tracking number link where I can see the delivery and if is ready or not. Overall good service.”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 2 years ago

“It was great it would just be good to get an image of the actual bouquet that is sent and confirmation it has been recieved.”

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(Gardenia Of London) - Posted 2 years ago

“Delivery was good, although the vase of the flowers was not the same as the one in the picture. Other, than that, everything was great,”

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(William Paul Floral Design) - Posted 2 years ago

“Everything was great, only delivery could be improve.”

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(Orchidya) - Posted 2 years ago

“Good online service”

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(Essence) - Posted 3 years ago

“Helpful customer service team. Beautiful bouquet. I recommend! I purchased the Florence bouquet for my friend in the UK (I'm in the US). But after they had been marked delivered, my friend hadn't received anything. I contacted the team and they responded within the hour. Turns out it was an error on the delivery lobby's end, not Floom. The bouquet was even nicer than the website image and still fresh despite the delayed delivery. I recommend Floom, especially if you're doing an international delivery!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Prompt responses and helpful customer service team. These were especially important since I sent flowers to the UK from the US. Bouquet (I purchased the Florence) was even nicer than the website's picture. I recommend!”

Helpful Report

Posted 3 years ago

“Lovely flowers for a difficult situation”

Helpful Report

(Ronny Colbie) - Posted 3 years ago

“The flowers were relatively affordable and beautiful! The recipient loved them. I picked an understated bouquet of pink roses and white hydrangeas with greenery. The only thing that could have been better was that I did not receive delivery tracking, however I was emailed when the flowers were delivered. Would order from Floom again.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

“I ordered flowers, the florist the order was sent to did not have the particular flowers in stock. I cancelled the order but Floom we’re great, very fast and responsive service, lovey communication and I would absolutely use Floom again.”

Helpful Report

(Inspirations Florist) - Posted 3 years ago

“Beautiful flowers and a great range of gifts and good service options. They are just a little pricey for what you get”

Helpful Report

(Flowers By Mini) - Posted 3 years ago

“Updated review to reflect customer service support from Floom: my original review (and flowers rating) below was a reflection of the florist vendor whose arrangement I purchased via Floom. Upon receiving my review, Floom reached out quickly to verify the issues with my order, advise the vendor on what needed to be better, and coordinate a refund. I felt very supported as a customer and would therefore recommend Floom’s services. *** Flowers smelled SO good but were not in good shape when delivered. Some of the “flowers” were not the flowers in the picture - they were just stems dipped in paint! It was almost impossible to open the accompanying card, which was nearly illegible.”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hi Ray, thanks for taking the time to leave us a review, your feedback is valuable to us, I'm so sorry you were disappointed and I'm keen to get this resolved for you so our customer support team have reached out to you via email.

Posted 3 years ago

“Ordered for delivery the same day, and flowers arrived in the middle of the afternoon!”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“Website was great to navigate and they offer dependable same day delivery!”

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(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“Delivered on time, but quite pricey comparatively speaking. Also did not receive photo so unsure of what quality actually looked like.”

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(Rachel Cho Floral Design) - Posted 3 years ago

“Nice flowers, delivered on time, on a Sunday with just 24 hours notice. Happy with that. Thanks Floom”

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(Gardenia Of London) - Posted 3 years ago

“Very satisfied. The flowers looked exactly as advertised.”

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(Seasons A Floral Design Studio) - Posted 3 years ago

“I've used Floom numerous times both in UK and US, and 99% of the time had the best experience.”

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(Orchidya) - Posted 3 years ago

Thanks Patti - we'll look forward to going that extra 1% on your next order!

Posted 3 years ago

“simple to book, good choice of flowers”

Helpful Report

(Longmans Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,396 reviews