Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,634 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery not as promised, 2 days pinging the support person on order status. I don't recommend it”

Helpful Report

(Lotus Boutique London) - Posted 3 months ago

Dear Eva, Thank you for taking the time to leave us your thoughts on your experience with us. Please accept our sincerest apologies for the inconvenience caused by having the order delivered on the morning of the next day. This happened because of the busy period that our partner florist had during the festive season. In these kind of days, the deliveries might get delayed. This is a situation that gets out of our power. However, we completely understand how frustrating this can be. We would love to welcome you back and give us another chance to make things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Small and disappointing bouquet”

Helpful Report

(Iridescent Florals) - Posted 3 months ago

Dear Maayan, Thank you for taking the time to leave us a review. We are sorry to hear that you haven't had a great experience with us, this is not the level of service that we aim to provide. We have checked the timeline of your order and we could see that there were some substitutions made to your order and you have been informed about this before having the order delivered. Indeed, upon delivery there were some missing stems on the bouquet, therefore, our colleagues have offered you a full refund for the order and an 18% discount on the next order. We can only apologise for the inconvenience caused at this point and we would love to have you back and give us another chance to get things right for you. Warm wishes, Floom Team

Posted 3 months ago

“Terrible experience- flowers not delivered on time and bouquet not what was pictured. Won’t use again.”

Helpful Report

(Urth Gardens) - Posted 3 months ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We are sincerely sorry for the delay with your order. Unfortunately due to an unforeseen emergency our partner florist experienced they were unable to complete any orders on that day. As soon as we were notified of the delay we did communicate this to you and delivery was made 1 day late. We do apologise for the upset this caused. Our florist partner had also communicated with us that there would be a substitution made with flowers used- again this was communicated to you by our Floom team prior to delivery. The bouquet our florist partner sent was of a high quality and made with care.   We do hope you will consider choosing Floom in the future!

Posted 3 months ago

“The delivery guy left the flowers in the street in front of the building, despite someone buzzing him in and they were obviously stolen by someone walking by. The customer service agent sent me a picture of the delivery guy in the street taking a picture of the flowers that were left outside the building as proof of delivery and tried to tell me that leaving packages outside buildings is considered a safe place (never heard of this before nor experienced it before). The second delivery isn’t even delivered yet even though it was supposed to be delivered yesterday. I wouldn’t recommend this place if you’re buying a gift for someone or need something by a certain time.”

Helpful Report

(Poppy's Florist) - Posted 3 months ago

Hello,   We thank you for taking the time to review your order with Floom!  Your Floom order was sent out for delivery on the day requested as per your order but unfortunately our partner florist was unable to deliver due to no answer at the recipient's address. Our florist partners delivery team attempted to contact the recipient via telephone as they were outside of the address unable to make any contact with neighbours to leave safely. Floom were notified of the issues at the recipient's address and worked with our florist partner to arrange a re-delivery for that same day and encountered the same issue of no response at the address and unanswered calls to resolve at the point of delivery- and the same issue again the following day. Therefore, our florist partner attempted delivery 3 times with multiple phone calls unanswered. We feel your review is unfair to Floom and Our amazing florist partner who went above and beyond to make arrangements and strive to deliver to your recipient. The flowers were eventually successfully received by your recipient.

Posted 3 months ago

“Not anything like the flowers shown in the image & customer services don’t care to listen. A waste of precious money for terrible value. Avoid.”

Helpful Report

(Rose & Mary) - Posted 4 months ago

Hello,   We thank you for taking the time to review your order with Floom!  It is disappointing to read your review as our partner florists work hard to ensure all orders sent & received make their recipient truly overjoyed with their beautiful gift! Our partner florist has made a stunning arrangement of White Hydrangeas, Rose & White Lisianthus all wrapped in a brown bouquet box, exactly as per the order with fresh quality flowers. We do hope that the recipient loves the arrangement & your thoughtful wishes for the occasion!

Posted 4 months ago

“Flowers never arrived. Customer service couldn’t “get in contact with the florist”. Whatever that means. Doesn’t seem like a properly run company. It was only after this happened that I looked through the reviews. Don’t be fooled by the 4 stars. Every other review was the same complaint; the flowers never came. And some that came DAYS late came dead looking. Don’t waste your money.”

Helpful Report

(Love And Blooms) - Posted 4 months ago

Dear Delaney, Thank you for taking the time to review your experience on your order. This is very important for us as we are continuously working on improving our customer's experience. We apologise for the inconvenience caused by having the order delayed in delivery - this happened because of working hours on the florist side therefore the delay in communication with them and delivery of the order. However, we completely understand that this was frustrating and for sure, this is not the level of service that we usually provide. Looking at your order history, we can see that this was refunded for you. If you would like to discuss this further or you have any other queries, please feel free to email us at support@floom.com so we can assist you. Warm wishes, Floom Team

Posted 4 months ago

“The flowers took 12 hours to starts falling ...”

Helpful Report

(F For Flower) - Posted 4 months ago

Hello! Thank you for the feedback. Your Floom order for a beautiful Deluxe Roses bouquet was sent in perfect condition, as are all orders by our amazing, passionate partner florists! Upon receiving your photographs of the bouquet received- this did show small damage to 1 or 2 roses which can happen on route during transportation on route, however roses do have 'guard petals' to protect them and naturally are a darker thick petal. All of this information was communicated to you via email but we do hope the recipient loved your thoughtful gift! We thank you for using Floom!

Posted 4 months ago

“Screw up the order. Hound you for social media reviews and don't address your complaints. A perfect lesson as to why AI isn't the solution, yet. Don't use would be my honest advice”

Helpful Report

(Longacres Garden Centre) - Posted 4 months ago

Dear Simon and Alison, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. Would it be possible to email us at support@floom.com with more details about this so we can investigate this further for you? Thank you, Floom Team

Posted 4 months ago

“Online checkout was easy. You are great at taking the money. But when it comes to delivery I don't think you understand the concept. If something can't be delivered then it should not be on the website. You are dealing with peoples milestones and celebrations. I would NEVER TRUST Floom!”

Helpful Report

(Lynne Floral Art) - Posted 4 months ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share the same ethos & value.

Posted 4 months ago

Thank you for taking the time to review us!  Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share that same ethos.

Posted 4 months ago

“I will never use floom again. Terrible service”

Helpful Report

(Gardenia Of London) - Posted 4 months ago

Hello Jousef, We do appreciate you taking time to review Floom. We are very sorry to learn you would not use our services again, however the delivery service delay with your order was beyond Floom customer services and our florists partners control. DPD delivery services encountered a delay in their scheduled services and routes - we have actioned a refund for the delivery fee as a result of this delay. We do apologise for the delay with your order and any inconveniences caused due to this.

Posted 4 months ago

“Awful, arrangement was nothing like website photo.”

Helpful Report

(Secret Garden Rose) - Posted 4 months ago

Thank you for your feedback! We thank you for using Floom for your order, we are disappointed to read you were not 100% happy with the arrangement, we would have loved to have helped resolve this for you but I do not see any communications from you after the delivery was received. The flowers are of the same high quality that you paid and purchased- the arrangement photograph here you have shared has a different shaped glass holder making the stems sit differently to how viewed on the website.

Posted 4 months ago

“Worst service, late delivery will not be coming back as a customer.”

Helpful Report

(Floral Beverly Hills) - Posted 5 months ago

Hello Darcy, I'm so sorry our florist partner was delayed in completing your delivery. I see it was delivered before out 6PM cut off time but after your delivery address was closed and no longer accessible. We will ensure our florists are aware of business addresses and their closing times in the future, thank you for your valuable feedback.

Posted 5 months ago

“A disgrace. How does any decent florist think that delivering flowers to someone at 6:20am on their birthday is acceptable? It is not a difficult business - nice flowers to the right address at the right time - but somehow Floom manages to get it wrong. Their after-service was poor - when I complained about the delivery time I was told that at least the flowers arrived on the right day!!”

Helpful Report

(Raydiant Installations) - Posted 5 months ago

Hello, Thank you for taking the time to review Floom! We are sorry to hear that the 06;30am delivery was outside of our time frames as stated when placing an order. Our florist partner starts there service very early as they do have orders to fulfill independently of Floom - so I am sorry on this occasion our Floom delivery schedule was not applied to your order. The recipient answered the door promptly, we offer our apologies that the bouquet was received at a very early hour. We do hope you will consider using Floom again!

Posted 5 months ago

“Same day flowers delivered the following day wilted. Received excuses around building access only to later discover the delivery attempt was well after the 6pm time. Charged in full without refund even after my written complaints. Extremely poor malpractice.”

Helpful Report

(Moyses Stevens Flowers) - Posted 5 months ago

Hello Chevy, We are sorry to read your order was not received on the date as expected. Due to the delivery driver being unable to gain access to the building to complete delivery it was therefore necessary to return the flowers to the florist shop, a redelivery for the following day was promptly arranged and delivered the next morning. We thank you for your feedback!

Posted 5 months ago

“My recipient did not receive their flowers, despite receiving a notification saying they had been delivered (3 days late).”

Helpful Report

(Botanique Workshop) - Posted 5 months ago

Hello Ruby, We are really sorry for the issues you are experiencing with your order. The email notifications for delivery can be delayed at times, however the issues lay with the courier delivery service. During our communications with you upon learning the order had not been received, the proof of delivery photo alerted us to the error the courier service had made regarding the recipient's address. We worked quickly with our florist partner to resolve this issue for you and we continue to monitor the courier delivery service. Thank you for your feedback!

Posted 5 months ago

“From delivery to product this was an incredibly poor experience. I will not be using Floom again and will not recommend it to others.”

Helpful Report

(Flowers By Coley) - Posted 5 months ago

Hello Heidi, We are very sorry you would not use Floom or recommend our service to anyone else, this is most disappointing. Our team and partner florists work hard to achieve superb experiences for all customers. Our florist partners use different methods of delivery service and sometimes unexpected issues do occur. Our team did request you to provide further information, but we did not receive any further communication from you to resolve some of the feedback you gave. Thank you for taking the time to review Floom!

Posted 5 months ago

“Terrible service. Paid for same day delivery. Didn't seem to happen. Web site lists as "on the way" 12 hours after placing order. Customer service seems clueless. Chat useless, no one answers the phone. Oh well, only flowers for a seriously ill person - maybe you just don't care. Anyway, I'd urge avoiding this service completely. Premium prices for hopless service.”

Helpful Report

Posted 5 months ago

“This is laughable. I get this request for feedback when the order that was meant to be delivered last Saturday has yet to arrive despite several promises from customer service that it will be delivered “today”. (“Today was the 31st of October, then it was the 1st of Nov, yet it has still not arrived.) at this point I have no trust in your system and just want a refund.”

Helpful Report

(The Epicurean Trader) - Posted 5 months ago

Hello Sherry, We are so sorry for the delay you experienced with your order, this was due to an influx of orders to the supplier of your item which caused fulfillment issues leading to order delivery dates being delayed. The information on updates was provided to you at every request and our sincere apologies that the order was received almost 1 week late.

Posted 5 months ago

“Rubbish service regarding delivery”

Helpful Report

(Gardenia Of London) - Posted 5 months ago

Hello, We are sorry to read your delivery experience was not as expected. All of our florists work with different courier services which means that we are not able to specify delivery times and we have a delivery window of between 10am and 6pm. The courier services arrived to the recipient address but was not home, the delivery driver issued a notification to inform the order was taken to a local shop for the recipient to collect. We thank you for your feedback!

Posted 5 months ago

“I tried to talk with a live person about Making a mistake on the address and I still haven’t heard back. This was a waste of money. I have no idea where the flowers went the address I put didn’t exist and I received no call or text to fix this.”

Helpful Report

(Flowers By Coley) - Posted 5 months ago

Floom is rated 4.4 based on 20,634 reviews