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Firebox Reviews

4.4 Rating 4,535 Reviews

87 %

of reviewers recommend Firebox

Company Reviews

Product Reviews

4.4

Based on 4,535 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Firebox 5 star review on 20th April 2022

Firebox 5 star review on 11th February 2022

Firebox 5 star review on 21st January 2022

Firebox 5 star review on 24th December 2021

Firebox 5 star review on 23rd December 2021

Firebox 5 star review on 14th October 2021

Joanne Musgrave

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on the 10 Dec 2019 for 2 items and only one of my parcels have arrived. The order that has came only appears to have 1 item on the form. I’ve been charged the whole £41 Aswell to only receive 1 item. I’ve received the plush STD toy but haven’t received the Mushion I designed and paid for. Very upset by this.”

Posted 4 years ago

“Issue resolved”

Posted 4 years ago

Hey there anon. Thanks for taking the time to review us and sorry to hear you had trouble uploading your images. With our personalised image upload system there is a minimum image size we need. The minimum resolution is 1000X1000 and the smallest file size is 800KB. What we find is most people having these issues are trying to upload images from Facebook or Instagram. These sites compress the image size so when we blow it up to print the quality looks really low. Another issue we find is any image with a filter or a screenshot, these also lower the resolution to the point where it is too low quality to be printed to a high standard. What I recommended you do is use an image taken directly from a phone or a camera with no filters, this is the best way to upload a high quality image. Sorry to say we can't manually push images through if they are too low quality we can only go through the website to upload these images. If you e-mail us on info@firebox.com with the image you're trying to upload, we can check what the issue with it is so you can upload successfully :) Regards, Firebox

Posted 4 years ago

“I have loved looking at firebox over the past year or so and finally decided to take a chance on a mystery/bargain box after receiving a £5 off voucher. Complete suprise what may be in there but promising such great value. Very quick delivery which was great. Now for the mix of emotions... My contents included a 'cable biter' which looks great but is annoyingly for iphone. It looks fab but im not an iphone user. Will make a great small gift for a friend though. No complaints because its a risk with mystery items. A jar of 'Unicorn Poop' marshmallows. Looks great and a really fun choice. An 'animated hat' which again looks like a really fun gift and really added the value to the box. And my 4th item was a 'Disney Dumbo Mug'. I'm sure this would have been fantastic but sadly broken to hell (in fairness to Firebox, it was all packaged pretty well but as i was not home for delivery, the courier simply threw my package over back garden fence which no doubt caused the damage). This gave a tinge of disappointment to the order. In all, i can definitely say that the box is a great idea and very exciting to recieve. Firebox certainly aren't padding it full of cheap junk so well worth the risk of buying a suprise. But on this occasion it just didn't give me the value i was hoping for due to possibly the best/2nd best item being severely damaged. I'd recommend buying this for fun and i imagine for the most part you'll be happy!”

Posted 4 years ago

Hey there Mark! Thank you for taking the time to reviews us, we really appreciate and value the feedback you give us about your experience. We are really sorry that your Dumbo Mug was damaged in transit and we would love to make it up to you by sending you a replacement! Please check your e-mails as we have contacted you directly regarding this and what we can do to help. Regards, Firebox Team

Posted 4 years ago

“Okay so I placed an order on the 16th of april for a product to be sent to a friend of mine and it was expected by the beginning of the month of may. Its the 10th now and he still hasn't gotten it and I've sent an email and yet no response still and its been a few days and I'm becoming impatient. I'm doing a 3 star because ive ordered something before and it came out great but at the moment I just want that gift tonget there”

Posted 4 years ago

Hey Alex. Thanks for leaving feedback. Really sorry for the delay of your parcel. Can you please email us at info@firebox.com and we can resend your order and refund your postage. Cheers Firebox team

Posted 4 years ago

“Loved the covers for the suitcases.. I ordered 3 of them.. my only quibble is why I paid £5 delivery for each one when they all arrived together in a small package?”

Posted 4 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear about this issue with your postage. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a postage refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 4 years ago

“Overall I have been very happy with my purchases from Firebox (the mushions and suitcase covers are brilliant and hillarious), but I recently purchased a couple Personalized Heat Change mugs and while they do work, the water has to be extremely hot to cause the change. I had my coffee in it this morning and the mug didn't change at all.”

Posted 5 years ago

Hello Tarin, Thank you for your review, we appreciate your feedback. Oh dear, sorry to hear that, our heat changing mugs need to have near boiling water in them to change, which I imagine you did. There's a chance you've received faulty mug/s. Could you be so kind and email info@firebox.com FAO John and I'll get this issue sorted for you as soon as possible. Once again, ever so sorry for the hassle caused. Best regards, John Firebox team

Posted 5 years ago

“I bought the "black as my soul" bath fizzers for my boyfriend for valentine's Day. We were so excited to see how they would turn out. When he put one in the bath it turned the water a very very light murky grey. We added another one and it became slightly more grey but was in no way black. Very disappointed, they have now been put at the back of the cupboard probably to never see daylight again. Firebox products are generally fantastic so pretty disappointed at this. Delivery took a while as well which is really unlike firebox.”

Posted 5 years ago

Hey Abbey! Thanks for taking the time to leave a review. It sounds like you got some faulty bath fizzers there... very sorry about that! We'd love to get new ones sent out to you right away or get you a refund on them - please just send an email to info@firebox.com regarding this. Our CS Team will get this arranged for you right away. Looking forward to hearing from you! Best regards, Luca :) Firebox team

Posted 5 years ago

“Shipment arrived as expected but i did pay to have it that way. Would have loved to see more humor in the box. Presents werent that impressive for the price. Also the box needs to be discrete. Person saw firebox and looked it up!”

Posted 5 years ago

“Thought it would be fun to order a mystery box (home) as a gift. Couldn't resist but open and have a peek on what was inside and I'm glad that I did. What a waste of money, just cheap and tacky and certainly not worth the money. I'm so disappointed that I won't be giving this present to anyone other than to the bin after Christmas. £29.99 plus delivery £ wasted. Reviews were so great but I'm hugely disappointed, will never repeat this order and certainly wouldn't recommend. Firebox generally is great, payment transaction and delivery were easy and fast.”

Posted 5 years ago

“Update 20160319: I've received a full refund after directly contacting Firebox support. Original Review: Item never arrived. I placed my order on December 26, 2015 and it apparently shipped on December 29th. I had ordered it as a birthday present and with only a few days to go to January 23rd, I checked with my post office per the instructions in the shipping confirmation email. There was no package and USPS said that not having a tracking number was unusual. On January 27, 2016 I received an email from Firebox asking for a review. One of the options on the survey was "Item never arrived", which I clicked, and was given the impression that the matter would be looked into. Today is February 21, 2016 and have yet to receive any further follow up about my missing item. My friend ordered the same thing from Amazon and received it in 2 days with Prime. Clearly that's what I should have done.”

Posted 8 years ago

“Hi yodel tried to deliver my parcel on the 24 December to my work address but we had closed for the Christmas holidays tried to reschedule it for the 4th of January it is now the 5th and it is still not here can you please look into this for me thank you”

Posted 8 years ago

“Good god. The quirky hey-we-are-really-cool emails you send are incredibly annoying.”

Posted 8 years ago

“For start I am a Mrs not a Mr and I was told that the gift I order was would be delivered by the 18 th to find out that there was a problem and I did have email but they was very conflicting and by the end off them all I was confused to weather u had sent or u have sent”

Posted 8 years ago

“Delivery was quick, however I ordered a mystery box and I will be honest and say that I was actually disappointed with its contents, slush cuppy was good but found the rest of the items a bit pointless and a waste of my money.”

Posted 8 years ago

“Was a speedy delivery but after I got it found it cheaper on prezzibox - good service but more expensive”

Posted 8 years ago

“Really good products and delivery. But they bombarded me with emails afterwards.”

Posted 8 years ago

“The products in the website look amazing but my experience with the delivery wasn't great. It took longer than expected.”

Posted 8 years ago

“One side of this sticks extremely well, the other side, not so much. I have to wipe it down with water every few days. Kind of annoying when it is in the car.”

Posted 8 years ago

“Coffee does not stay hot long enough”

Posted 8 years ago

“The product was not very good as in a very shirt sell by date but the firebox team have been fantastic in trying to sort thus out....thanks :)”

Posted 8 years ago

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Firebox is rated 4.4 based on 4,535 reviews