Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,535 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,535 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service good but a little disappointed with the selection of goods in my box :(”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately there is a certain risk element when purchasing mystery boxes as the contents are unknown. We hope to make it up to you next time!

Posted 4 years ago

“I'm only putting down accepatable because the product is a really good idea and the recipient loved it. However I would advise going forward if there are any shipping issues/delays, Firefox should notify the customer ASAP and not wait for them to chase it up.”

Helpful Report

Posted 4 years ago

Hey Olamide, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. We are very sorry for the slight delivery delay you experienced with your order. We can see you were refunded for the postage, rightly so! Thank you so much for the feedback. We hope to make it up to you next time. Regards, Firebox

Posted 4 years ago

“The product I ordered is not very good. It is nowhere near as clear as the picture on the box (I bought the phone projector in black).”

Helpful Report

Posted 4 years ago

“Love firebox and bought quite a bit of stuff from them. However really disappointed as the power lead broke after a few uses and really struggling to find a replacement”

Helpful Report

Posted 4 years ago

“Item I ordered must have been pictures with an extremely small adult as when it arrived it was no where near the size I expected, feel like it was false advertising, regardless my friend I bought it for was over the moon with it. There was also no communication regarding item Being back in stock for my pre order, it arrived before I had any news from yourselves , caused a lot of stress as the money had already been taken from my account as soon as I pre- ordered 7 weeks prior”

Helpful Report

Posted 4 years ago

“Ordered a package early Dec, hadnt arrived even though tracking shows it had been delivered, was asked if i wanted a refund or package to be resent, waited over a month but replacement package has arrived”

Helpful Report

Posted 4 years ago

Hey there Steven, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you directly via e-mail on Feb 4th and you informed us your replacement order arrived successfully. You were refunded the delivery charge as goodwill gesture for the inconvenience. Should you need anything else, don't hesitate to get in touch with us. Kind regards, Firebox

Posted 4 years ago

“I usually love firebox but my last order was promised to be delivered before Christmas and it wasn’t. Firebox did refund my delivery but they weren’t that helpful, considering they promised my present would arrive before Christmas and it was useless after that. I understand Christmas is busy but it also took them a long time to reply despite me trying WhatsApp, commenting on Instagram emailing. As I said, I usually love firebox but i was really disappointed this time around.”

Helpful Report

Posted 4 years ago

Hey friend, We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. So thank you for being patient with us during this very busy period! We hope we can make it up to you next time. Firebox

Posted 4 years ago

“The item was as expected, however I ordered it at the beginning of December for a Christmas present. Thought I had ordered early enough for delivery before Christmas yet the item arrived a week after. Obviously didn’t have a present for my partner at Christmas as a result and won’t be ordering any presents from here again as delivery to Norway is too unpredictable.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see that the chosen delivery method was International Airmail Untracked which unfortunately can take up to 20 working days if there are any delays or hold ups at customs. We are so sorry about this and have refunded your postage. You should see this reflected in your bank account within a few working days. Should you need anything else, don't hesitate to get in touch with us. Regards, Firebox

Posted 4 years ago

“Delivery was long and a little painful. It was a Christmas rush and the customer service was acceptable.”

Helpful Report

Posted 4 years ago

Tristan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We're very sorry that your International Untracked Airmail delivery took a little longer the usual, sometimes these can be held up during customs and we do not know what's going on due to the untracked nature of this shipping method 😟 However, we're glad it finally arrived safe and sound. Looking forward to seeing you back very soon, for more 😏 Firebox

Posted 4 years ago

“The grip strip I received did not work out for me. However, Firebox's customer service is great. They are very communicative and always willing to help.”

Helpful Report

Posted 4 years ago

“Purchased a desk top wackey wavey inflatable tube man and the motor didn't work on the item. Returning a $15 or so item overseas didn't seem worth dealing with. This was my first time ordering from firebox and the item was not functional. So... I'm not giving a negative review because of the lack of effort on my part to return the item but this being my first experience has caused me not to think about buying anything else from Firebox.”

Helpful Report

Posted 4 years ago

“Love the variety of items yourself and how unique and quirky they are. Delivery is always quick and arrives in great condition. Only problem I had recently is I bought a friends heat huggable turkey then a few days after it arrived I was told it wasn't heat proof (I am so lucky I didn't use it as soon as it arrived). However I was offered £10 to spend on something else .”

Helpful Report

Posted 4 years ago

“This years secret Santa (we ordered two) was not as good as previous years. Bit disappointed with them and one had a penis pen top which was not suitable with youngsters around.”

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Posted 4 years ago

“Purchased the vibrating sloth. He was cute but the vibration feature was poor”

Helpful Report

Posted 4 years ago

“I got a mystery gadget box for my husband and it came with a double Detachable speaker that was broken the rest of the box wasn’t anything special, also got a drink mystery box it was ok I suppose, the 3rd mystery box never turned up no contact till I got in contact, sent email about the speakers still no contact obviously a busy time.”

Helpful Report

Posted 4 years ago

“very expensive items, got carried away by the Xmas spirit - won't buy again”

Helpful Report

Posted 4 years ago

“Ordered the spaceship planter. Very cool idea and I received it in a timely manner; however, the planter is really impractical. The spaceship does not come apart, so you are left to try and plant something through a tiny (2inch?) circle in the glass. It was so hard to get an actual succulent into it. Even the tiniest ones gave me trouble. This would be more practical if the spaceship top and bottom did detach for proper planting. Some of my succulents suffered due to the small hole they have to fit through. The only way I can see this being useful for planting is by starting with a seed.”

Helpful Report

Posted 4 years ago

“the item was what i expected but it took like 3 months to get delivered.”

Helpful Report

Posted 4 years ago

“Product said ‘one size’ which I assumed would be fairly large, they’re not, so I had to buy a replacement gift however the quality is nice and they’re cute”

Helpful Report

Posted 4 years ago

Hey! Thanks for taking the time to review us and feedback on your order. Sorry it didn't quite fit 😱 You're cute too. Merry Christmas, Firebox

Posted 4 years ago

“While the items I bought from Firebox were fantastic, I was disappointed that I was unable to claim free postage which was promised if you spent £50 or more. There was no option to choose this and I wrote to Firebox regarding this and never got a reply. So I will not be purchasing from here again as the postage charge makes a big difference!”

Helpful Report

Posted 4 years ago

Firebox is rated 4.4 based on 4,535 reviews