Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,532 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,532 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well I was all ready for the prank and my dad disabled the card , was slightly disappointed that it wasn’t what I expected”

Helpful Report

Posted 3 weeks ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there's any other way we can help. Looking forward to hearing back from you!

Posted 2 weeks ago

“Delivery was a nightmare, your wouldn’t allow me to re arrange delivery or leave in a safe place, took 5 attempts for the delivery to arrive when I was in.”

Helpful Report

Posted 3 months ago

Hi there, Thank you so much for your honesty here! We're sorry to hear about these delivery delays/hiccups with the carrier. We've shared this with our Operations team to see if there's anything we can do to improve this on our side. Please reach out to us directly if there's anything else we can do.

Posted 3 months ago

“Great service,but seemed to be a cheapy glass,but overall good”

Helpful Report

Posted 4 months ago

“After being sent the wrong item, the right one was sent out to replace it.”

Helpful Report

Posted 4 months ago

“Great service however a little disappointed with the product as the description states heat changing and it wasn't. The way they have imposed the pictures onto the mug has made it difficult to work out what's on the mug. Be careful what image you choose. The viewer before you order is there to help but when it turns up its slightly different or at least mine was.”

Helpful Report

Posted 4 months ago

“The products and order processing was fine, the only downside was the delivery person left the cardboard parcel out in the snow, as we weren't in at the time.”

Helpful Report

Posted 4 months ago

“I have to go fetch my order from Bristol,so can't review product yet, as those muppets at yodel can't seem to deliver anything. It's not the first time I've had the misfortune of relying on them.”

Helpful Report

Posted 6 months ago

“Update- Since this review - they have been in touch and said my email went to junk mail. And have now offered a refund. So better service now. Damaged contents- meant goo all over box and items.. and one damaged item. Attempted to contact Firebox and have had no reply. This is not great customer service. You used to be great! What happened??”

Helpful Report

Posted 11 months ago

“Ordered an item from the website and input my address, which is in the European Union. I was surprised to be informed by the delivery company that I had to pay charges that amounted to 40% of the purchase price if I wanted the item. I wouldn't have bought the item had I known that it attracted hidden costs. Perhaps Firebox ought to MENTION THIS on the payments page or even join the 21st Century by enabling its website to detect countries that are NOT part of the British Empire.”

Helpful Report

Posted 1 year ago

“Bought the big black box , advertised as over £160 , added it all up , priced normal price of items £157.93 , sales items £135 , is this miss-selling? . Have been buying mystery boxes for years as Xmas presents but they are getting too identical ( not much a mystery) don't take your return customers for granted fixbox!!”

Helpful Report

Posted 1 year ago

“Was a lovely box but for £50 there could have been a few more items”

Helpful Report

Posted 1 year ago

“Good site with good products but often overpriced compared with what they can be bought for elsewhere.”

Helpful Report

Posted 1 year ago

“Product was good but it took FOREVER. I emailed them to find it and they said it was their outsourced shipping and said they would get back to me. Then they canceled my order a week later. Then it showed up a week later.”

Helpful Report

Posted 2 years ago

“Delivery was swift but their mystery boxes are not worth it”

Helpful Report

Posted 2 years ago

“I love firebox but i wish theyd kept the old logo Great products something for anyone and any occasion”

Helpful Report

Posted 2 years ago

“Expensive for what you get”

Helpful Report

Posted 2 years ago

“My friend Said she was thrilled with the gift, however there was no way of saying who it was that sent it. It would be lovely to have wished her a happy birthday with the gift.”

Helpful Report

Posted 2 years ago

“Item arrived broken. Have been advised I will be given a refund but have yet to”

Helpful Report

Posted 2 years ago

“Normally I would give Firebox five stars but the last order I cancelled twice through email with no reply at all. Three days later it was delivered. Still no response.”

Helpful Report

Posted 2 years ago

“Very satisfied with the customer service of Sven Konstatsky. I know these are strange times and Christmas presents ordered in November nearly didn't arrive on time (one didn't), but Sven couldn't have been more helpful.”

Helpful Report

Posted 2 years ago

Firebox is rated 4.4 based on 4,532 reviews