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Firebox Reviews

4.4 Rating 4,533 Reviews

87 %

of reviewers recommend Firebox

Company Reviews

Product Reviews

4.4

Based on 4,533 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Firebox 5 star review on 20th April 2022

Firebox 5 star review on 11th February 2022

Firebox 5 star review on 21st January 2022

Firebox 5 star review on 24th December 2021

Firebox 5 star review on 23rd December 2021

Firebox 5 star review on 14th October 2021

Joanne Musgrave

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the pet picture. Saw it advertised on National Pet day a few weeks ago. Wasn’t sure what too expect… but Omg uploaded my pic, customised it and it arrived 2days later and absolutely love it 🐾 she’s had lots of compliments 😻 So happy with it!!”

Posted 1 day ago

“We experienced a problem with a night light that we'd bought for our daughter. I have to admit that I did feel a bit hopeless when I contacted the customer service department as I just assumed that they'd tell me there was nothing they could do and just move me swiftly along. I was so wrong, I spoke to a lovely guy called Cameron who spoke to me like a real person and bent over backwards to sort our problem. Honestly he could not have done more, I was kept well informed, sent a replacement and received a follow up email to make sure everything was okay. Thank you so much for restoring my faith in companies who actually care about their customers! #givecameronaraise”

Posted 1 week ago

“Ordered the Personalised Cinema Poster for my husband on our first anniversary. It was so easy to upload the photo and edit the text. The poster was delivered within three days of ordering, and tracking was really easy. The poster was exactly as it looked on the website, absolutely perfect and my husband loved it. Excellent experience all round, would 100% recommend.”

Posted 2 weeks ago

“Really great product and speedy delivery. Customers service was brilliant too. Esp shout out to Cameron who sorted out a printing issue. Deffo recommend.”

Posted 3 weeks ago

“Great, And very speedy...”

Posted 1 month ago

“Ordered personalised Prosecco for my mum for Mother’s Day got it delivered to her house arrived before Firefox said and Mum was over the moon with her present, all-round brilliant”

Posted 1 month ago

“Love the naked ramblers, great fun small gift fast delivery”

Posted 1 month ago

“Great product at a fantastic price !”

Posted 1 month ago

“Quality of the personalised clothing was great !”

Posted 1 month ago

“Lovely product for a valentines gift! Super fast delivery and such a fantastic company to buy from! Absolutely love FireBox!!”

Posted 2 months ago

“Ordered the Netflix photo and frame. Really happy with the result. Delivery was great and well packaged. I would recommend Firebox and I'd happily order from them again.”

Posted 2 months ago

“Delivery was quick and no hassle, the product (Puzzle box) Great fun”

Posted 2 months ago

“Great product makes me smile when I have my cuppa 😄”

Posted 2 months ago

“Great prices, always delivered quickly”

Posted 2 months ago

“Have always found Firebox interesting and have used a few times now, ordering and communication have always been hassle free, not always the cheapest but quality makes up for it, fully recommend.”

Posted 2 months ago

“Bought as a gift. Èxcellent price fairly quick delivery. Very happy customer”

Posted 2 months ago

“fast and exactly what the description said. love it”

Posted 3 months ago

“Fantastic products and a quick delivery service”

Posted 3 months ago

“Items were as described and arrived very quickly. Thank you.”

Posted 3 months ago

“Excellent personalised two faced cushion as always. Bought three so far. Excellent speedy delivery.”

Posted 3 months ago

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Firebox is rated 4.4 based on 4,533 reviews