Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,539 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,539 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“firebox delivery was great - their own brand slushy cups are rubbish - 2 very dissappointed children.”

Helpful Report

Posted 8 years ago

“First up just want to give thumbs up to Firebox for their prompt service. Now for Ollie yes its a good toy hours of fun but wasn't something out of this world for me unlike Sphero 2.0 which was quiet a revolution in it self. Ollie Dark side was a disappointment as it doesn't do much other than a few tricks and drive and kids lose interest pretty quickly, I was excepting a bit more bang for my buck as its not a cheap toy coming in at £99.99.”

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Posted 8 years ago

“The website failed to tell you what extra ingredients and bits of kit youll need. Both products were useless alone. Would not shop again.”

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Posted 8 years ago

“...”

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Posted 8 years ago

“I have opened 2 boxes so far I will eventually get to all of them, please see my channel online for the opening of all mystery boxes. Youtube: FellowPlayer https://www.youtube.com/channel/UCXzcduiD99hcDMhhCzByRiA”

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Posted 8 years ago

“Wonderful service..”

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Posted 9 years ago

“Product yet to arrive, through no fault of Firebox but t carrier they use: Yodel. I have had appalling service from them to date and do not understand why companies persist on using them.”

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Posted 9 years ago

Hi Muhammad, I'm so sorry to hear that you'd had some problems with your delivery. If you could pop an email over to info@firebox.com, our Customer Service team will be on hand to help you out.

Posted 9 years ago

“I was very pleased with the order except it was dispatched 3/25 and it is 4/16 and has not come and ......help I hope to improve your rating because your site is brilliant”

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Posted 9 years ago

Hi there Julie, I am sorry to hear that your order arrived late. We have now refunded your postage charge, as we wouldn't want you to have to wait any longer than you expected. If there is anything else you need just get in touch with our customer service team, we will be more than happy to help you.

Posted 9 years ago

“3 chocolates for £7 ? Total rip off.”

Helpful Report

Posted 9 years ago

“Website a little slow but easy to navigate. However, there were issues with the delivery resulting in it not arriving as per timeframes. That said the issue was with the courier and not with Firebox, Firebox customer services dealt with the dissatisfaction professionally.”

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Posted 9 years ago

“Ordered a face mask, it was okay, no ears (my fault didn't forward a photo with ears), but I think it was over-priced for what it was...”

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Posted 9 years ago

“A little bit disappointed.”

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Posted 9 years ago

“The buying process was very easy and it arrived very quickly. However, I ordered the super smash bros cartridge and the cartridge arrived, but it was the mario kart one, which was very disappointing.”

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Posted 9 years ago

“Everything was good except the T-shirt I ordered was the wrong size ... I ordered a Large and was sent a Medium .....luckily enough it fitted ok so decided to keep it.”

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Posted 9 years ago

“It's all fine apart from the relentlessly matey emails which I CANNOT STAND.”

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Posted 9 years ago

“Cool products but way overpriced.”

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Posted 9 years ago

“first, i don't have a sense of humour, especially when spending money, so please don't be smart, firebox children. secondly, i should have read the product description fully. assuming the ghastly gnomes next door to be average size, i ordered what appeared to be an enormous gnomezilla to kill them, as in the picture. it arrived silently in a nice big, if worryingly light box. this was obviously inspired by the russian doll concept. nestling at the heart of a packing tomb was gnomezilla or more accurately, tiny nozilla. placed it in my garden and the next door gnomes fell about laughing, a particularly revolting one came through and peed on my intended destroyer. nozilla is going back to firebox to hopefully grow to something more fit for purpose.”

Helpful Report

Posted 9 years ago

We've popped over an email to get in touch with Colin to see what we can do.

Posted 9 years ago

“Great, quirky selection of gifts, which bring something different to Christmas which I why I browse your website looking for originality and comedy gifts. A little disappointed with the result this time as the packaging was damaged and an item was missing.”

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Posted 9 years ago

Not great. We've been in touch with Linda to get that sorted out as soon as possible.

Posted 9 years ago

“Thought this seemed a really good idea. It will not stick to my dashboard which is what I wanted it for to put my phone to stop it sliding round”

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Posted 9 years ago

That doesn't sound right. We've been in touch with Janet to offer a replacement or a refund.

Posted 9 years ago

“I ordered the Egg Q-Ber, but I'm not sure the instructions for its use were correct. There is no mention of the peg inside and whether one should insert the egg on the peg or the peg on the egg. At any rate, my egg did not cube. The sides were slightly flattened.”

Helpful Report

Posted 9 years ago

Oh no, that doesn't seem right. We have been in touch with Patricia to offer a replacement or a refund.

Posted 9 years ago

Firebox is rated 4.4 based on 4,539 reviews