Firebox Reviews

4.5 Rating 4,255 Reviews

86 %

of reviewers recommend Firebox

4.5

Based on 4,255 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.Com, Dragoon House, 37-39 Artillery Lane

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products look great but I experienced tough times getting my order. It got lost in the admin. Wouldn't mind if the standard apology came with a gift card or some show of goodwill. It didn't though.”

Helpful Report

Posted 6 months ago

Hi Peter, Thank you for your review. Unfortunately, due to a technical error, your order was not processed correctly. Mistakes happen in stressful times, but we say sorry again for any inconvenience caused. As a small compensation, we have sent you a gift card and we look forward to seeing you again in our online shop. All the best Firebox

Posted 5 months ago

“My favourite company to buy gifts from. Staff are super helpful if there are ever any issues.”

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Posted 2 weeks ago

“Still waiting on my item that I ordered 7 weeks ago. Several emails sent with no reply and obviously no contact number. Very disappointing as this was meant to be a birthday present”

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Posted 1 month ago

“I am a long term customer, must be at least 10 years, I've loved your website. For the 2nd time my account has been deleted after a reported IT problem. This is just not good enough. Firebox clearly do not care about their customers at all.”

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Posted 1 month ago

“The experience I had with Firebox was so shit that I get bothered whenever I look at the item I purchased. Never again.”

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Posted 2 months ago

Hallo Sarah, Thank you for your review. Our customer service already contacted you by email a few weeks ago. Unfortunately, we have not yet received a reply to our message. We would have been happy to discuss your case in more detail and offer you an appropriate solution. We hope to hear from you and wish you a good day. Take care Firebox

Posted 1 month ago

“Never had any problems until recently, forgot my password so requested a new one. Never got an email, contacted them via facebook and they claimed there was no account with my email address despite me receiving an email with a discount code from them a few days previously. Was advised to create a new account, tried to put in the discount code and it was 'invalid'.”

Helpful Report

Posted 2 months ago

Hi Jenna, Thank you for your review. Our customer service already contacted you by email a few weeks ago. Unfortunately, we have not yet received a reply to our message. We hope to hear from you and wish you a good day. Take care Firebox

Posted 1 month ago

“I never got the package but thanks”

Helpful Report

Posted 2 months ago

Hi Jeff, Thank you for your review on review.io. We're sorry that you didn't seem to be happy with your order here. Our customer service team has already tried to contact you by email, but unfortunately without success. Customer satisfaction is very important to us, so we would be very happy to hear from you again. Especially, of course, to be able to offer you an appropriate solution in your case. Take care Firebox

Posted 2 months ago

“Arrived promptly and in good condition. Products were good quality and well presented.”

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Posted 3 months ago

“Was a lovely box but for £50 there could have been a few more items”

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Posted 3 months ago

“Not only I had to pay for shipping costs, but I also had to pay for a ridiculous customs fee (which I was not aware of). Also, I got a discount for a next purchase, as long as that purchase is for wine. However, firebox does not allow alcohol orders to my country - so the discount is absolutely useless. Very disappointed with this store.”

Helpful Report

Posted 3 months ago

Hi Leonor, Thank you so much for sending us your review. We are very sorry that you had to pay extra fees here again. We understand your anger about this. Our customer service team has already contacted you and hopefully offered you an appropriate solution. We would be very happy if you would give us a second chance and stay with us as a customer. Best regards Firebox

Posted 2 months ago

“All the items I've ordered have been great quality and make really original gifts (and of course I keep a sneaky few for myself!). Postage is really quick, even on standard delivery. Absolutely no complaints.”

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Posted 3 months ago

“Great quick service!”

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Posted 3 months ago

“Simple to order and arrived in good time.”

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Posted 3 months ago

“A great product, loved by my daughter and granddaughter, good price, fast delivery, a massive hit this Easter. It will be hard to better next year.”

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Posted 3 months ago

“Used Firebox a couple of times to find slightly unusual gifts.”

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Posted 3 months ago

“Perfect for bubble tea lover!”

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Posted 3 months ago

“Quick delivery, cute present for my partner's birthday.”

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Posted 3 months ago

“Good site with good products but often overpriced compared with what they can be bought for elsewhere.”

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Posted 3 months ago

“Excellent products for the person who is hard to buy for. Prompt well packaged delivery.”

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Posted 3 months ago

“I was worried that the quality would be bad or that it wouldn’t come in time or worse that it was fake and i had lost money. That was definitely not the case. I received my parcel within 5 working days and it came so beautifully packed. My mum loved her present would definitely buy again. Only thing I would say is that they need bigger sizing for tall/ plus size people.”

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Posted 3 months ago

“If you want something different always have a look on Firebox”

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Posted 3 months ago

Firebox is rated 4.5 based on 4,255 reviews