Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,617 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,617 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of items and gift ideas”

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Posted 7 hours ago

“Purchased this item as a funny and unique little xmas "wrap up" for my adult son. It's so cute and I know he'll laugh and also love it. The item is exactly as shown on the website photo and delivered within the dates given on order. Very happy with the ordering process, the product and delivery.”

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Posted 11 hours ago

“Super quick delivery, items as described”

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Posted 22 hours ago

“Order arrived so quickly and was great quality, used firebox before and will use again.”

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Posted 1 day ago

“Good items and good service”

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Posted 1 day ago

“Quick service, fully informed on product and order . To be recommended.”

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Posted 2 days ago

“Price was excellent, delivery was fast.”

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Posted 2 days ago

“Great unusual products, good online descriptions with customer feedback, delivery fast and packaged well. Can't go wrong 👍”

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Posted 3 days ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

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Posted 3 days ago

“Package nowhere to be seen Tracking link not working Getting a bit close for comfort pre Xmas firebox”

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Posted 4 days ago

“Unfortunately lack of communication about my order. Order was delayed but I wasn’t informed. I then was told i would be emailed when it was shipped out. I wasn’t. I’ve waited 3 weeks for my order with no communication to say it was delayed which would have been really appreciated.”

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Posted 5 days ago

“Very quick service and delivery”

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Posted 1 week ago

“Excellent customer service”

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Posted 1 week ago

“Didn't receive”

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Posted 1 week ago

“Very quick delivery.”

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Posted 1 week ago

“Quick service, everything seems fine (gifting)”

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Posted 1 week ago

“Love the choices of gifts to buy. Very easy to order and delivers on time🤩”

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Posted 1 week ago

“Item delivered very quickly. Bough as a gift so unable to comment on item”

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Posted 1 week ago

“Ordered an item 12 days ago, still no notification of despatch and no item has been received. My credit card has been debited and I have nothing. This was a much needed Christmas gift, I cannot get any reply to my emails or WhatsApp’s to the support team which the site says will be responded to within 24 hours! Bitterly disappointed, I wish someone would contact me and help to find my order. Will never use again and recommend avoiding firebox. Will have to source the item elsewhere and assume I’ve lost my money. A hard lesson learned.”

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Posted 1 week ago

“Great communication, very pleased with products, will recommend 😀”

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Posted 1 week ago

Firebox is rated 4.4 based on 4,617 reviews