Firebox Reviews

4.5 Rating 4,250 Reviews

86 %

of reviewers recommend Firebox

4.5

Based on 4,250 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.Com, Dragoon House, 37-39 Artillery Lane

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products look great but I experienced tough times getting my order. It got lost in the admin. Wouldn't mind if the standard apology came with a gift card or some show of goodwill. It didn't though.”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for your review. Unfortunately, due to a technical error, your order was not processed correctly. Mistakes happen in stressful times, but we say sorry again for any inconvenience caused. As a small compensation, we have sent you a gift card and we look forward to seeing you again in our online shop. All the best Firebox

Posted 2 months ago

“I never got the package but thanks”

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Posted 6 days ago

“Arrived promptly and in good condition. Products were good quality and well presented.”

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Posted 2 weeks ago

“Was a lovely box but for £50 there could have been a few more items”

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Posted 2 weeks ago

“Not only I had to pay for shipping costs, but I also had to pay for a ridiculous customs fee (which I was not aware of). Also, I got a discount for a next purchase, as long as that purchase is for wine. However, firebox does not allow alcohol orders to my country - so the discount is absolutely useless. Very disappointed with this store.”

Helpful Report

Posted 2 weeks ago

Hi Leonor, Thank you so much for sending us your review. We are very sorry that you had to pay extra fees here again. We understand your anger about this. Our customer service team has already contacted you and hopefully offered you an appropriate solution. We would be very happy if you would give us a second chance and stay with us as a customer. Best regards Firebox

Posted 1 day ago

“All the items I've ordered have been great quality and make really original gifts (and of course I keep a sneaky few for myself!). Postage is really quick, even on standard delivery. Absolutely no complaints.”

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Posted 3 weeks ago

“Great quick service!”

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Posted 3 weeks ago

“Simple to order and arrived in good time.”

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Posted 3 weeks ago

“A great product, loved by my daughter and granddaughter, good price, fast delivery, a massive hit this Easter. It will be hard to better next year.”

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Posted 3 weeks ago

“Used Firebox a couple of times to find slightly unusual gifts.”

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Posted 3 weeks ago

“Perfect for bubble tea lover!”

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Posted 3 weeks ago

“Quick delivery, cute present for my partner's birthday.”

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Posted 4 weeks ago

“Good site with good products but often overpriced compared with what they can be bought for elsewhere.”

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Posted 4 weeks ago

“Excellent products for the person who is hard to buy for. Prompt well packaged delivery.”

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Posted 1 month ago

“I was worried that the quality would be bad or that it wouldn’t come in time or worse that it was fake and i had lost money. That was definitely not the case. I received my parcel within 5 working days and it came so beautifully packed. My mum loved her present would definitely buy again. Only thing I would say is that they need bigger sizing for tall/ plus size people.”

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Posted 1 month ago

“If you want something different always have a look on Firebox”

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Posted 1 month ago

“Great novelty item and delivered in perfect condition”

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Posted 1 month ago

“Fast delivery, good service :)”

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Posted 1 month ago

“Thank you very much.”

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Posted 1 month ago

“Product was good but it took FOREVER. I emailed them to find it and they said it was their outsourced shipping and said they would get back to me. Then they canceled my order a week later. Then it showed up a week later.”

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Posted 1 month ago

“never received parcel, appalling - no response to emails”

Helpful Report

Posted 1 month ago

Firebox is rated 4.45 based on 4,250 reviews