Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous! Ordered November. Items didn't arrive for Christmas. Don't use”

Helpful Report

Posted 1 day ago

“Website made it clear the product would be with me well before Christmas. They then told me it actually wouldn't be, but only at the point when it was too late to buy anything else for the person in question. And then when I raised it with customer services I got nothing but a bunch of patronising AI-generated rubbish in reply. Avoid this site like the plague.”

Helpful Report

Posted 5 days ago

“Terrible- Christmas Present Never Arrived – Avoid! I ordered a Christmas present at the beginning of December, expecting plenty of time for delivery. It’s now stuck in Northampton and hasn’t moved for weeks. The lack of communication and failure to deliver on time is unacceptable. If you’re thinking of ordering from this company, don’t. Save yourself the stress and disappointment.”

Helpful Report

Posted 6 days ago

“no communication, no response from customer service. i ordered 3 weeks ago and nothing. i’m going to have to dispute the charge with my bank. so disappointing.”

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Posted 6 days ago

“First time using Firebox since 2011. Ordered a gift for my boss to be delivered to her home address as expected delivery was between christmas and new year. Turns out the item arrived today (23rd December) Whilst she loves it and it was a massive hit I was not notified of dispatch or provided with any tracking details to track the delivery. I had no idea it was being delivered today. There was also no gift option to hide the paperwork that usually comes with items so Im hoping there wasn't a slip in the box telling her how much it was! I can't answer the questions about who delivered the item as I don't know. Delivery tracking and notifications could be improved, especially so close to Christmas!”

Helpful Report

Posted 6 days ago

“About to issue a charge back due to item not received and no useful communications.”

Helpful Report

Posted 1 week ago

“My order was placed on 02/12/25 and I received an e-mail on 10/12/25 saying it had been delivered, the address they delivered to was not mine, not even in the same county! signed for by someone who's name is clearly not on the order. No one at firebox is replying to my e-mails. money gone, no communication, no item. I will not be buying from here again and i would advise against anyone else ordering in future.”

Helpful Report

Posted 1 week ago

“Terrible service, Still waiting for an order placed in November. No way to track the items now they are apparently in the UK! Received quick response to email initially but gone very quiet now my order still hasn't arrived! With modern excellent service and prompt delivery from most other suppliers I won't be using firebox again!”

Helpful Report

Posted 2 weeks ago

“My order was placed on 23/11/25 and i received an e-mail on 04/11/25 saying it had been delivered, the address they delivered to was not mine, and no one at firebox is replying to my e-mails or the whats app requests. i wont be using again”

Helpful Report

Posted 2 weeks ago

“I am adding another review for my order as it has now arrived! Products are great, we got my dad a personalised beer glass and it’s spot on, he's going to love it. I’m only marking down because of the delayed delivery and lack of communication. Hopefully this is just a case of being inundated at Christmas and struggled to keep up with demand. They used to do great mystery boxes so I hope they come back”

Helpful Report

Posted 3 weeks ago

“Not able to track”

Helpful Report

Posted 3 weeks ago

“I ordered on 22 November and still haven’t received my order. No communication and no response to emails. I’ve ordered from this company many times before and had no issues but it’s obviously gone down the pan of late. I spent £45 which I’m now going to have to dispute with my bank”

Helpful Report

Posted 3 weeks ago

“Slay! Good Black Friday prices!”

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Posted 3 weeks ago

“Always with the enjoyable and amusing products”

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Posted 1 month ago

“Loved ordering from Firebox! The gift I got was super fun and just like the pics. Fast delivery and packed really nice too. Will def order again for birthdays!”

Helpful Report

Posted 1 month ago

“Exactly what we ordered looks good and hopefully the recipient will think so to.”

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Posted 1 month ago

“Great stocking fillers for Christmas:) good quality and great price”

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Posted 1 month ago

“Great website, easy to use and well priced. Definitely recommend and will use again.”

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Posted 1 month ago

“I always get good presents and good ideas from firebox, people have always loved everything I have bought them from here as it's so unique they wouldn't have expected it”

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Posted 1 month ago

“Came out absolutely beautiful”

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Posted 5 months ago

Firebox is rated 4.4 based on 4,740 reviews