Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,730 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not able to track”

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Posted 22 hours ago

“I ordered on 22 November and still haven’t received my order. No communication and no response to emails. I’ve ordered from this company many times before and had no issues but it’s obviously gone down the pan of late. I spent £45 which I’m now going to have to dispute with my bank”

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Posted 1 day ago

“Slay! Good Black Friday prices!”

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Posted 3 days ago

“Always with the enjoyable and amusing products”

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Posted 6 days ago

“Loved ordering from Firebox! The gift I got was super fun and just like the pics. Fast delivery and packed really nice too. Will def order again for birthdays!”

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Posted 3 weeks ago

“Exactly what we ordered looks good and hopefully the recipient will think so to.”

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Posted 1 month ago

“Great stocking fillers for Christmas:) good quality and great price”

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Posted 1 month ago

“Great website, easy to use and well priced. Definitely recommend and will use again.”

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Posted 1 month ago

“I always get good presents and good ideas from firebox, people have always loved everything I have bought them from here as it's so unique they wouldn't have expected it”

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Posted 1 month ago

“Came out absolutely beautiful”

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Posted 4 months ago

“Says 3/4 days for delivery for personalised items, it has been 12 days, I’ve had no updates on shipping, I’ve emailed and had no response from anyone and it was for Father’s Day which is now a week passed and I’ve still not got anything to show for £25 being spent on one glass. Revised, delivery did arrive. It was a few weeks late which wasn’t communicated very well but the team reached out to me, apologised and then gave me a slight refund which was appreciated. The product is very good and my dad loved it. If the communication was improved then it would have been no problem for the delay even if advertised as coming for Father’s Day.”

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Posted 5 months ago

“Excellent quality product and quick and helpful customer service”

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Posted 8 months ago

“After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. Doris Ashley, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at. Email: Email: Dorisashley71 @ gmail. com WhatsApp at +1. -(404)- 721. -56. -08. for support.”

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Posted 8 months ago

“Great gift choices. Prompt delivery.”

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Posted 8 months ago

“They sent the right product and they sent it quickly and well packaged. And, most importantly, who wouldn’t want to receive fried chicken candy for their birthday? Thanks Firebox.”

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Posted 8 months ago

“Brought for my Aperol Spritzer Sister's Birthday!! I know she's going to absolutely love it!! So I brought one for me too so she doesn't drink alone!! Package was massive, no worries about breakage in transit”

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Posted 8 months ago

“Easy to order, good value and quick delivery.”

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Posted 9 months ago

“Exactly what we asked for brilliant 👍”

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Posted 9 months ago

“I don't have much to say because everything went so smoothly. I ordered a head massager and I received it within 2 days. I've been shopping with Firebox for years and it's always been a positive experience.”

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Posted 9 months ago

“Great item, great service A+”

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Posted 10 months ago

Firebox is rated 4.4 based on 4,730 reviews