Firebox Reviews

4.81 Rating 2,591 Reviews

95% of reviewers recommend Firebox

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"I never received my product. The company has offered to resend it or refund me but after I responded I didn't hear back. I have emailed them half a dozen times and still no answer. DO NOT BUY FROM THIS COMPANY!! There goes $35 dollars down the drain."

Helpful Report

Posted 1 month ago

Hey.

Really sorry your order hasn't arrived.

Can you email us at info@firebox.com and we can chase it up for you.

Cheers

Firebox team

Posted 1 month ago

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"I ordered a package and a month later it still hasn't come. I emailed them and no reply... Just hoping my delivery comes!"

Helpful Report

Posted 2 months ago

Hello.

Really sorry for the delay.

Email us at info@firebox.com and we will resend or refund your order.

Cheers

Firebox team

Posted 2 months ago

"I recently bought a gift for my best friend and it came very quickly! The bottle was well wrapped and protected so that no damage could be caused. Also got a little treat myself!"

Helpful Report

Posted 3 months ago

"I ordered a humidifier that took several weeks to receive (they billed me immediately of course) and there was no tracking info. When I received the item, it was DAMAGED! I emailed them and they said I would have to ship it back for a refund and they would reimburse shipping costs up to $9 per kg. It took another several weeks to get a refund - after I emailed them to ask. I shipped their damaged product back to them in the UK (I'm in California) the cheapest, trackable way possible. The shipping cost for me came to $130. I advised Firebox and they are sticking to their guns and are only reimbursing me for $9. I researched several shipping companies and there isn't ONE that would have shipped this item to the UK for $9. STAY AWAY FROM THIS COMPANY - THEY SEND BROKEN ITEMS AND HAVE TERRIBLE CUSTOMER SERVICE."

Helpful Report

Posted 3 months ago

Hey.

Really sorry for the postage return cost.

If you could please email our Head of Customer Services sean.wiseman@firebox.com and we can discuss it further.

Cheers

Firebox team

Posted 3 months ago

"Fast delivery and excellent customer service!"

Helpful Report

Posted 7 months ago

"I never received a confirmation or a reply to my e-mail, but my card was charged. Now my money is gone and I have no way to contact them!"

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Posted 7 months ago

"Found lots of fun and unusual presents for Christmas. They went down a storm. No problems with delivery."

Helpful Report

Posted 8 months ago

"It's been 30 days since I ordered my product, and have not received either the product or a response to the 2 emails I sent them. Their call hours are ridiculously short, and the fact that I live in the US--a country they market their products to--makes reaching them by phone even more difficult. I've filed a complaint with PayPal against them."

1 Helpful Report

Posted 8 months ago

"I ordered two Christmas gifts on December 4, with delivery promised in time for Christmas. Christmas came and went, and here we are a month later with no product, no tracking information and two people with no Christmas gifts from me. I have emailed the company FIVE times inquiring about where the product is etc, and have received NO response. However, I know they respond to emails because prior to my order I asked a question which was promptly answered in less than a day -- because it meant a sale to them. After the order is placed, it seems they have no regard for their customers. Next step is credit card company to dispute the charge because I have not received the product nor any response to track it etc. I can't even explain how disappointed I am!!"

2 Helpful Report

Posted 8 months ago

"Poor items no where near the value of the cost ,crafty ploy of selling cheap stuff for a huge profit"

1 Helpful Report

Posted 9 months ago

"Quick delivery, items exactly as described. Thanks"

Helpful Report

Posted 9 months ago

"Items arrived in good time and good quality, tracking was easy to access."

1 Helpful Report

Posted 9 months ago

"Great customer service if you have any problems with the order. Totally recommend it."

Helpful Report

Posted 9 months ago

"Items they claimed to have sent out never showed up, and got no explanation."

1 Helpful Report

Posted 9 months ago

"This isn't really applicable to Firebox as such, it's one of the third parties that they use via their website. I ordered one of the 'Brick Me In' gifts and it was a little disappointing. The lego character itself was okay, fairly close to the spec that I had asked for. However, the text isn't quite straight which is really annoying! It's only subtle but I know that the person I planned to give this to will definitely notice, so that kind of takes the shine off."

1 Helpful Report

Posted 10 months ago

Hey Kerry.

Sorry to hear about the Brick yourself quality. Can you please email us on Info@firebox.com and we will sort it out.

Cheers
Firebox team

Posted 10 months ago

"Quirky stuff and great delivery service / options"

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Posted 10 months ago

"Firebox surprises me every week with unconventional stuff. Great delivery as well!"

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Posted 10 months ago

"With Xmas coming up Firebox has strange/unique items that you didn't know existed. Plus they can gift wrap your items saving time and effort. They sell items from £5 to £10,000+ so it caters to all budgets."

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Posted 11 months ago

"The products they offer came quickly and are good quality"

Helpful Report

Posted 11 months ago

"Firebox.com is a site that caters for all kinds of quirky gifts and unusual things. Bought my sister a crying unicorn candle and I've never seen someone so happy."

Helpful Report

Posted 1 year ago

Firebox is rated 4.81 based on 2,591 reviews

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