Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,734 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's all fine apart from the relentlessly matey emails which I CANNOT STAND.”

Helpful Report

Posted 10 years ago

“Cool products but way overpriced.”

Helpful Report

Posted 10 years ago

“first, i don't have a sense of humour, especially when spending money, so please don't be smart, firebox children. secondly, i should have read the product description fully. assuming the ghastly gnomes next door to be average size, i ordered what appeared to be an enormous gnomezilla to kill them, as in the picture. it arrived silently in a nice big, if worryingly light box. this was obviously inspired by the russian doll concept. nestling at the heart of a packing tomb was gnomezilla or more accurately, tiny nozilla. placed it in my garden and the next door gnomes fell about laughing, a particularly revolting one came through and peed on my intended destroyer. nozilla is going back to firebox to hopefully grow to something more fit for purpose.”

Helpful Report

Posted 10 years ago

We've popped over an email to get in touch with Colin to see what we can do.

Posted 10 years ago

“Great, quirky selection of gifts, which bring something different to Christmas which I why I browse your website looking for originality and comedy gifts. A little disappointed with the result this time as the packaging was damaged and an item was missing.”

Helpful Report

Posted 10 years ago

Not great. We've been in touch with Linda to get that sorted out as soon as possible.

Posted 10 years ago

“Thought this seemed a really good idea. It will not stick to my dashboard which is what I wanted it for to put my phone to stop it sliding round”

Helpful Report

Posted 10 years ago

That doesn't sound right. We've been in touch with Janet to offer a replacement or a refund.

Posted 10 years ago

“I ordered the Egg Q-Ber, but I'm not sure the instructions for its use were correct. There is no mention of the peg inside and whether one should insert the egg on the peg or the peg on the egg. At any rate, my egg did not cube. The sides were slightly flattened.”

Helpful Report

Posted 10 years ago

Oh no, that doesn't seem right. We have been in touch with Patricia to offer a replacement or a refund.

Posted 10 years ago

Firebox is rated 4.4 based on 4,734 reviews