Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,535 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,535 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have like to get notified about customs taxes even though it's written somewhere on your website”

Helpful Report

Posted 2 years ago

“Ordered on 16th December for a Christmas present. Never arrived on time and had to chase this up. Parcel was not shipped due to technical error. However, customer service was very good with putting refund through.”

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Posted 2 years ago

“5 weeks on and I'm still waiting for part of my order.”

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Posted 2 years ago

“I was happy with the item I received but I am still awaiting a refund promised for the second (Catastrophe) that was unavailable.”

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Posted 2 years ago

“Good products and prompt delivery but one item was left out and I was advised too late to replace it for Christmas (although kindly a voucher was given) and the courier company was very poor.”

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Posted 2 years ago

“Firebox seem like a fun company and have a good website with interesting products. It's just a shame that Yodel didn't meet the delivery date and delivered the item to me after I had left to visit the person who I was gifting, and so I had to repost the item late and at my own expense.”

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Posted 2 years ago

“Ordered on the 17th received on the 29th. Paid for express, got Yodel!”

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Posted 2 years ago

“Mystery box was average and not the value for money the description represents.”

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Posted 2 years ago

“I made an error with the delivery postcode. I emailed right away and they didn’t reply for a few days. I was told I could change it with the delivery company after one attempt but they just returned it to sender. I emailed again and never got a reply. But I got an automated refund minus postage. Not especially helpful customer service but not awful.”

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Posted 2 years ago

“Good product and was hard to find elsewhere. Took a long time for delivery though with no notifications about delays. Definitely a good reliable site but just takes its time”

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Posted 2 years ago

“Great products but please don't use yodel again! They are consistently awful and waiting on tenterhooks to get the presents was painful! (I ordered plenty in advance but as always yodel took yonks to deliver and were full of excuses)”

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Posted 2 years ago

“Order arrived within a short period of time.”

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Posted 2 years ago

“Very easy to order and select what I wanted, however, very disappointed with the items I received in the mystery box.”

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Posted 2 years ago

“Wayyyy too long to deliver and packaging on the two consoles already broken”

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Posted 2 years ago

“We ordered the Booze box as a gift for family and one of the bottles inside was broken. Probably happened in transit but maybe the goods inside the box should be protected a bit better.”

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Posted 2 years ago

“Waited longer than expected for delivery however when contacted the company they were very good with a response. I asked for gift wrap which I was disappointed with the wrapping as all it was was gold wrapping paper nothing fancy no ribbons or detail costing £3.99 . I could have done it better & cheaper making it look special for a surprise gift.”

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Posted 2 years ago

“I can't lie, I received someone else's custom pint glass so I'm sure they got mine too. Was a secret santa so still funny but ya know.”

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Posted 2 years ago

“Good but your choice of delivery companies makes buying from you a chore, to the point of me considering purchasing from other sites in future.”

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Posted 2 years ago

“the gift ideas are great but the execution of the mini figurine from brick yourself didn't match the description I put in at all - e.g. I asked for predominantly bald and I got a full set of hair, I asked for a navy blue office suit with light blue dress shirt and I got a lumberjack blue and red shirt. Which is a bit disappointing for the secret santa gift.”

Helpful Report

Posted 2 years ago

“Love what I got, unfortunately they chose dhl as their shipping provider and my package was left on hold for over two weeks in the same location and was nearly shipped back without my knowing only for me to find out I had to pay an additional fee on top of the shipping I had already payed for. great merchandise, not so great service”

Helpful Report

Posted 2 years ago

Hi Wyatt, Thank you for your time, which you sacrificed for the review. We appreciate it. We apologize that your delivery with DHL did not turn out to your satisfaction and that there were untraceable delays. Our customer service has contacted you via email and hopefully addressed your concern to your satisfaction. we hope you will give us another chance and have sent you a token of appreciation via customer service. Take care

Posted 2 years ago

Firebox is rated 4.4 based on 4,535 reviews