Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,732 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,732 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolute shambles from start to finish absolute shambles from start to finish. Order a fathers day gift 1 week before fathers day. 3 weeks later I am waiting for the correct item. I received a gift 2 weeks late and then it was someone elses order with someone elses face on it!! Emailed them several times to try and resolve, no reply, no tracking, wrong item, timescales on delivery are incorrect, no attempt to resolve. AVOID!”

Helpful Report

Posted 1 week ago

“Sadly had to give one star as there’s no option for no stars. Ordered my order on the 9th of June and still haven’t heard anything back. It’s been 2 weeks now. Complete joke. Understand if they’re busy in periods like this however prepare for it. Still heard no updates about my order too. Avoid this company!!”

Helpful Report

Posted 1 week ago

“Says 3/4 days for delivery for personalised items, it has been 12 days, I’ve had no updates on shipping, I’ve emailed and had no response from anyone and it was for Father’s Day which is now a week passed and I’ve still not got anything to show for £25 being spent on one glass.”

Helpful Report

Posted 2 weeks ago

“Ordered on 8 June for Fathers Day... 11 days later and still not here and doesn't look like its going to turn up at all. No help or communication when I've emailed and reached out. No tracking information. Dad still with no present which is really upsetting. No way of contacting apart from email that gets ignored. Happy to take your money though. Do not use.”

Helpful Report

Posted 2 weeks ago

“Did not send, ordered 2 weeks ago for fathers day (tomorrow) had to get refund via my bank. No reply to my emails, WhatsApp message etc. Do not recommend.”

Helpful Report

Posted 3 weeks ago

“I had been waiting for two weeks for my funds to be deposited into my bank account after submitting a withdrawal request. The company claimed the transaction was completed on their end, but when I contacted my bank, they confirmed that no deposit had been received, rejected, or even attempted. The bank's fraud department, along with NOVARECOUP.ORG, conducted a thorough investigation and found no evidence of the transaction. Following the successful investigation, I was able to recover my funds.”

Helpful Report

Posted 3 weeks ago

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

Helpful Report

Posted 4 weeks ago

“Thanks Madam”

Helpful Report

Posted 1 month ago

“Asking someone to write a review about a product they haven't received yet is wild. Asking someone to write a review even though your 'customer care' team haven't responded to the enquiry about where their product is, is diabolical. Will never order from this company again.”

Helpful Report

Posted 1 month ago

“Looking back, I should have conducted thorough research before using their services. I ought to have delved deeper into the company's background. Reviews could have provided insights into their issues. Luckily, CHELSY DESMARAIS responded to my complaint. Their team took my concerns seriously and acted promptly to resolve the problem. I received my refund last week thanks to their help. This swift reimbursement was a tremendous relief, indicating that Rangepro.org truly cares about its customers.”

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Posted 1 month ago

Helpful Report

Posted 1 month ago

“Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn’t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome.”

Helpful Report

Posted 2 months ago

“After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. Doris Ashley, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at. Email: Email: Dorisashley71 @ gmail. com WhatsApp at +1. -(404)- 721. -56. -08. for support.”

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Posted 3 months ago

“Product never delivered. Chased up twice, no response from Firebox. Still no response to date and no indication of a refund of original order. Avoid if possible”

Helpful Report

Posted 5 months ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry for not receiving your previous emails and that this delivery was lost in transit. We'd love to help here and have already reached out already to see if you'd like a replacement order or a refund. Looking forward to hearing back from you.

Posted 5 months ago

“Product advertised as available then was told two days before Christmas it wasn't coming due to stock issues. Terrible. Won't use this company again..”

Helpful Report

Posted 6 months ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we sold out of these and you were notified late. We've shared this with our Logistics Team to see how we can improve on this process. Your order was cancelled and you've since been refunded. Please reach out if there's anything else we can do.

Posted 5 months ago

“I didn’t get my order”

Helpful Report

Posted 6 months ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry the carrier wasn't able to fulfill this delivery. The delivery has since returned back to us and you've been fully refunded! Please reach out to us if there are any questions on this.

Posted 5 months ago

“Did not work and pieces broken on it”

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Posted 6 months ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you!

Posted 5 months ago

“Way too slow.”

Helpful Report

Posted 6 months ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.

Posted 5 months ago

“After receiving no updates on my order for several days, I sent an email asking when to expect dispatch. I was then informed that they'd sold out and we're waiting for new stock to dispatch my order. I think it's really awful to keep selling an out of stock product, but also to just keep quiet and not say anything is really shoddy.”

Helpful Report

Posted 6 months ago

Posted 5 months ago

“Awful - Ordered 36 items and in drips and drabs Firebox pinged emails to advise various items out of stock. Paid for next day delivery and five days later as they can't fulfil the order they've cancelled it entirely! Had similar issues last year. Will never order from them again, nor recommend.”

Helpful Report

Posted 6 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're terribly sorry we weren't able to fulfill this order on time over the holidays. We've shared this with our Operations Team to see how we can improve here and prevent this from repeating in the future. If there's anything else we can do, please reach out again via email, as we'd love to help.

Posted 5 months ago

Firebox is rated 4.4 based on 4,732 reviews