Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,742 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service, I ordered a personalised mug 3 weeks before Christmas and it still has not arrived I have asked twice now for a refund and I have been ignored. When I have emailed asking where my order is I believe I get a response from AI who advises me that they will get Human resources to contact me and this still has not happened. I have heard nothing from them since I requested refund, do not use this company, they are completely ignoring my requests now”

Helpful Report

Posted 2 weeks ago

“Horrendous! Ordered November. Items didn't arrive for Christmas. Don't use”

Helpful Report

Posted 1 month ago

“Website made it clear the product would be with me well before Christmas. They then told me it actually wouldn't be, but only at the point when it was too late to buy anything else for the person in question. And then when I raised it with customer services I got nothing but a bunch of patronising AI-generated rubbish in reply. Avoid this site like the plague.”

Helpful Report

Posted 1 month ago

“Terrible- Christmas Present Never Arrived – Avoid! I ordered a Christmas present at the beginning of December, expecting plenty of time for delivery. It’s now stuck in Northampton and hasn’t moved for weeks. The lack of communication and failure to deliver on time is unacceptable. If you’re thinking of ordering from this company, don’t. Save yourself the stress and disappointment.”

Helpful Report

Posted 1 month ago

“no communication, no response from customer service. i ordered 3 weeks ago and nothing. i’m going to have to dispute the charge with my bank. so disappointing.”

Helpful Report

Posted 1 month ago

“About to issue a charge back due to item not received and no useful communications.”

Helpful Report

Posted 1 month ago

“My order was placed on 02/12/25 and I received an e-mail on 10/12/25 saying it had been delivered, the address they delivered to was not mine, not even in the same county! signed for by someone who's name is clearly not on the order. No one at firebox is replying to my e-mails. money gone, no communication, no item. I will not be buying from here again and i would advise against anyone else ordering in future.”

Helpful Report

Posted 1 month ago

“Terrible service, Still waiting for an order placed in November. No way to track the items now they are apparently in the UK! Received quick response to email initially but gone very quiet now my order still hasn't arrived! With modern excellent service and prompt delivery from most other suppliers I won't be using firebox again!”

Helpful Report

Posted 1 month ago

“My order was placed on 23/11/25 and i received an e-mail on 04/11/25 saying it had been delivered, the address they delivered to was not mine, and no one at firebox is replying to my e-mails or the whats app requests. i wont be using again”

Helpful Report

Posted 2 months ago

“Not able to track”

Helpful Report

Posted 2 months ago

“I ordered on 22 November and still haven’t received my order. No communication and no response to emails. I’ve ordered from this company many times before and had no issues but it’s obviously gone down the pan of late. I spent £45 which I’m now going to have to dispute with my bank”

Helpful Report

Posted 2 months ago

“After investing for four months, I became anxious when I couldn’t make my initial withdrawal. My account, with over $500,000, was unexpectedly locked, and customer service remained unresponsive to my requests. A colleague advised me to reach out to Mrs. Doris Ashley, who helped me recover my funds. If you’re experiencing the same issue, feel free to contact her at. Email: Email: Dorisashley71 @ gmail. com WhatsApp at +1. -(404)- 721. -56. -08. for support.”

Helpful Report

Posted 10 months ago

“Product never delivered. Chased up twice, no response from Firebox. Still no response to date and no indication of a refund of original order. Avoid if possible”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry for not receiving your previous emails and that this delivery was lost in transit. We'd love to help here and have already reached out already to see if you'd like a replacement order or a refund. Looking forward to hearing back from you.

Posted 1 year ago

“Product advertised as available then was told two days before Christmas it wasn't coming due to stock issues. Terrible. Won't use this company again..”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we sold out of these and you were notified late. We've shared this with our Logistics Team to see how we can improve on this process. Your order was cancelled and you've since been refunded. Please reach out if there's anything else we can do.

Posted 1 year ago

“I didn’t get my order”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry the carrier wasn't able to fulfill this delivery. The delivery has since returned back to us and you've been fully refunded! Please reach out to us if there are any questions on this.

Posted 1 year ago

“Did not work and pieces broken on it”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! We've shared this with our Product Team to keep in mind and revise with the manufacturer. I've reached out to you directly to see if there are any defects on the product or if we can help you return it (we offer free returns for up to 100 days). Looking forward to hearing back from you!

Posted 1 year ago

“Way too slow.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience. We're sorry we temporarily sold out of this item which caused this to arrive a few days later than we originally estimated. We've shared this with our Logistics Team to see how we can improve here. Please reach out to us if there's anything else we can help with.

Posted 1 year ago

“After receiving no updates on my order for several days, I sent an email asking when to expect dispatch. I was then informed that they'd sold out and we're waiting for new stock to dispatch my order. I think it's really awful to keep selling an out of stock product, but also to just keep quiet and not say anything is really shoddy.”

Helpful Report

Posted 1 year ago

“Awful - Ordered 36 items and in drips and drabs Firebox pinged emails to advise various items out of stock. Paid for next day delivery and five days later as they can't fulfil the order they've cancelled it entirely! Had similar issues last year. Will never order from them again, nor recommend.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're terribly sorry we weren't able to fulfill this order on time over the holidays. We've shared this with our Operations Team to see how we can improve here and prevent this from repeating in the future. If there's anything else we can do, please reach out again via email, as we'd love to help.

Posted 1 year ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

Helpful Report

Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience and we're again sorry the delivery packaging was damaged in transit. We worked with you to ensure the item wasn't also damaged (it wasn't gift wrapped) as via our company promise we send a replacement right away and not return the damaged item. Delivery package damages are common so thankfully you confirmed only the delivery packaging was damaged and the item was not damaged. Again, we're sorry the delivery packaging was damaged in transit and we're here if there's anything else we can do.

Posted 1 year ago

Firebox is rated 4.4 based on 4,742 reviews