Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,535 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,535 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took longer then expectect, and the product wasnt all that.”

Helpful Report

Posted 2 years ago

Hi there Shahid, Thank you for taking the time to review us - we appreciate us. We are deeply sorry that your order did not arrive in time and that you were not satisfied with your product. Our customer service team will contact you via email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 2 years ago

“The products are good but the customer service is lacking. I had to chase my order after two weeks, only to be told it wasn't sent yet because an item wasn't in stock. I had no communication to tell me this was the case and would have been left waiting. There was no explanation of what that meant, ie they were waiting for it to be in stock or would offer refund. I had to email and ask these questions.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to review us - we appreciate it. We are very sorry that you had a bad experience with our Firebox customer service. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 2 years ago

“Products seem fine but the box they were delivered in was open and smashed .., the delivery man waited till I checked them to make sure they weren’t damaged too. Quite shocked as used to Amazon which wrap their deliveries very securely!!!!”

Helpful Report

Posted 2 years ago

Hi there Jane, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you received a broken package and had a bad experience with Firebox. Our customer service team will contact you as soon as possible and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 2 years ago

“Excellent products but expensive good quality but need first time discount”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you for taking time to review Firebox - we appreciate it. Glad to hear you're happy with the product. Our customer service team has also contacted you by email to make your Firebox experience even more complete. Take care Fireboxers

Posted 2 years ago

“I ordered the new mystery box . Good selection of items and definitely worth over the £40 price but if you search each individual item they don't come to anywhere near the over £80 as claimed.”

Helpful Report

Posted 3 years ago

Hello Mark! Thanks for taking the time to review your Mystery Box, though sorry it wasn’t the experience both of us would have wished for! We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! Should you wish to discuss this further with our customer service team, please email info@firebox.com. They’d be delighted to help in any way they can. Take care The Firebox Team

Posted 3 years ago

“My order came broken and unfortunately there wasn't another in stock. However, Andrew from the customer support team swiftly issued me with a full refund.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing Firebox, though sorry to hear your goodies got damaged in transit. Be sure to keep your eyes peeled for the re-stock! Cheers, Firebox

Posted 3 years ago

“Although items were damaged in delivery , firebox replied to my query within mins via WhatsApp , Annebelle was lovely in her reply and arranged the refund immediately, the item was now out of stock , disappointed but we could keep the item ( choc bombs so still could be used just not as a present as intended ) so little bonus there”

Helpful Report

Posted 3 years ago

Hey Susie, Thanks for reviewing Firebox - though we are sorry your goodies were damaged in transit. Glad we could help as much as possible and hope you are still able to enjoy the Hot Chocolate Bombes - they are so yummy! Merry Christmas, The Fireboxers

Posted 3 years ago

“I was delighted with communication from Firebox and speed of delivery of items ordered (one bag of very😂 strong coffee and 2 toilet lights). All items were ordered as Christmas gifts. The two toilet lights were disappointing- both had a small part (the same small part) rattling round the boxes on arrival- the glue wasn’t strong enough! Also - although they claim to be static or scrolling colour, there are no instructions as to how to achieve your choice. As these are intended as amusing stocking gifts, I am keeping them and not returning, but my little feeling of disappointment lingers. Overall though, I’m likely to shop Firebox again”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review Firebox, Julie! Though we are disappointed to hear it wasn't the experience we both hoped for. We're very sorry you were disappointed with your goodies. Should you change your mind about keeping them, feel free to return them for a refund. You can find our customer services team via e-mail info@firebox.com who are readily available to help you with anything you need. All the best, Firebox

Posted 3 years ago

“Got the personalised face mask- looks great, gets laughs, but although it is medium (one size available and my head is hardly big), it barely fits, so pulls my ears forward and I can't wear it for more than a few minutes without it becoming uncomfortable or flying off one ear or the other”

Helpful Report

Posted 3 years ago

Hey there Rich, Thank you for taking the time to review Firebox, though sorry to hear your face mask doesn't quite fit properly! We have e-mailed you directly to find out more about the issues you've encountered with this product and see how we can fix this for you. We look forward to speaking soon! Cheers Firebox

Posted 3 years ago

“This is my first time using Firebox and while the products are very creative I was disappointed with the gadget mystry box I received. I appreciate the mystry factor of the gift but one product had corroded batteries and the products included didn't seem worth the price. Despite this I will be using it again but not for the mystry boxes due to this experience.”

Helpful Report

Posted 3 years ago

Hey there! Thank you so much for taking the time to review Firebox, though sorry that the Gadget Mystery Box wasn’t the experience both of us would have wished for! We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! We have contacted you directly about replacing any faulty/defective items. We wouldn't dream of charging you for something that doesn't work. We look forward to your response and resolving this ASAP. Speak soon, Firebox

Posted 3 years ago

“Firebox made me laugh but I ordered a whacky waving inflatable tube man and it took a month to come, and it kinda broke already.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to review Firebox, Patrick! We looked into your order and can see that the chosen delivery method was international untracked with delivery estimated for July 24th - July 30th. So it sounds like it has arrived within the estimates at the checkout seeing that today is July 28th! We're so sorry to hear you Wacky Waving Inflatable Tube Guy isn't waving as it should! 😱 We've contacted you directly to arrange a replacement or a refund, whichever works for you. We look forward to hearing from you soon! The Fireboxers

Posted 3 years ago

“My order came really quickly which was great, however my XL dumpling lamp (although very cute) came with a slightly scratched eye and cheek hence the 3 stars.”

Helpful Report

Posted 3 years ago

Hey Abbie! Thanks for reviewing Firebox. We're so sorry to hear your super cute XL Bao Dumpling Light is scratched! 😱 Sounds like it had a rough and adventurous journey to you. We can see a customer advisor has since responded to your e-mail and offered you the option between a full refund or replacement. We look forward to hearing from you very soon about this! Take care, The Firebox Team

Posted 3 years ago

“I think the products are presented in a misleading way. I bought three different products at the same time and none of them were true to the website description. I see the reviews facility for products on the website has been disabled and I assume this is why. Basically, stuff looks good on the website and is a reasonable price but when it arrives it is, in my experience, either much smaller than it was presented as, badly made or just doesn't work at all. A real shame because the products look unique. I made the mistake of buying products as gifts and was left embarrassed when the recipients opened them and we all realised how shoddy they were. EDIT: Firebox contacted me following this review and asked for specific feedback, which I gave. On the basis of my feedback they refunded me for three of the products I had bought. They also gave me a £10 credit to use within a year. Their customer service was very efficient and on that basis I have changed my rating from "poor" to "acceptable".”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to review us! We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out directly via e-mail to find out more about the issues you've encountered with your order. Thank you so much for your thorough response to all the problems you had with the products. After a thorough investigation of all the problems you encountered, it was concluded that the products were defective/faulty and you were issued with a full refund for these as well as a voucher to use in your next shop. Our teams will be looking into each batch to review whether there is any further action needed with each product type. However, it does seems like a one-off incident. We are so sorry for the inconvenience caused! This one experience is not at all reflective of the usual high standard of services and products we provide. We are confident we can make this up to you and look forward to your return to our virtual shelves. Should you ever have any questions or doubts, feel free to contact us again. We're always happy to help! Regards, Firebox

Posted 3 years ago

“Quick delivery, nicely packaged. Only thing was the spreadable gin did not have even a hint of gin, it tasted completely or marmalade, nice marmalade but no gin and the idea of this gift was the gin being infused.”

Helpful Report

Posted 4 years ago

Hey there Bella, Thank you for taking the time to review us! We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We'd love to look into this further so we have contacted you directly via e-mail. We look forward to hearing from you! Regards, Firebox

Posted 4 years ago

“I ordered the grip strip and it did not stick to anything. The company was very responsive and refunded me quickly. They also offered to send a replacement but I declined.”

Helpful Report

Posted 4 years ago

Hey there Ellen, Thank you so much for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We were delighted to help out with the issued you encountered. Don't hesitate to reach out should you need any assistance next time. We look forward to your return to our virtual shelves 😊

Posted 4 years ago

“Good bathbomb, but the mystery jewelry don't worth the price.”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. As stated on the product page at the time of purchase, each bath bomb contains a random piece of jewellery that is valued between £10 and £2000. We hope to make it up to you next time. Regards, Firebox

Posted 4 years ago

“Great item, but took awhile to receive it.”

Helpful Report

Posted 4 years ago

Hey Kimberly, Thank you so much for being awesome and taking time out of your day to review us. We appreciate it. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see it was placed using International Airmail Untracked, which can take up to 14 working days to arrive - this is stated at the checkout. We're delighted however, that you received it safe and sound after such a long and treacherous journey through multiple lands. Should you need any assistance, don't hesitate to contact us on info@firebox.com. We are always happy to help.

Posted 4 years ago

“Great product, but the delivery time was very disappointing. :(”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us, we appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see that the courier was behind schedule and you were refunded for the postage, given that you did not receive the delivery service you paid for. Very sorry for the inconvenience this may have caused,. Regards, Firebox

Posted 4 years ago

“I love the brand and consistently mention it to friends. I was therefore disappointed when I recently ordered a mug for next day delivery (with hours to spare to ensure next day delivery) and it didn’t turn up in time.”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We appreciate it. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into the order and can see it was placed Feb 11th at 16:23. Unfortunately our next-day cut off is 3PM, meaning that your order could have never arrived the following day. As advertised on the checkout, the parcel was dispatched Feb 12th with delivery Feb 13th. The geo-tracking supports this. Should you wish to discuss this, feel free to contact us on info@firebox.com. We'd be delighted to help in any way we can. Regards, Firebox

Posted 4 years ago

“Hi guys, I am a big fan of your brand - love the products on offer and love your overall tone. The two gifts I recently purchased were also perfect once received. The reason I have marked you down is that I paid for next day delivery, but the gifts arrived two days later. At the time I spoke with your Twitter customer service team and they were very helpful! Overall - I would still use the site, but might go for longer delivery times!”

Helpful Report

Posted 4 years ago

Hey Doug, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry that your parcel was delayed. This is a very rare occurrence and we are very sorry for the mishap. However, we are glad we could help and make it up to you. We look forward to seeing you back to browsing our virtual shelves for more awesome goodies! Kindest regards, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,535 reviews