Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is a fantastic website, secure and easy to navigate! My new favorite website!”

Helpful Report

Posted 11 years ago

“Before purchasing online Firebox will give you lots of information about the product in most cases little video clips to show what exactly you are buying. They will also keep you updated on when and where your product is after dispatch until it arrives safely at your doorstep. Very satisfied with the product and the service.”

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Posted 11 years ago

“Amazing thank you!”

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Posted 11 years ago

“Firebox are fun and do all that zainy thinking for u. The service is fab. Staff are friendly and efficient. Love .LOve LOve it.”

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Posted 11 years ago

“Fab site great service and fast delivery. Really impressed with the site and it always has very unique things you can't find anywhere else :)”

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Posted 11 years ago

“Items arrived quickly and as described.. no complaints”

Helpful Report

Posted 11 years ago

“Products were of good quality when they eventually arrived. I pre paid the extra money to ensure that my items were delivered to me on a Saturday between 9am-12pm, as I work 6 days a week I was surprised when they offered me this option. However, after waiting all day the items arrived at 7.00pm after consistantly ringing the delivery company. All they told me to do was check the tracker code that had to been sent to me by Firebox, however when I tried to do this, the code was not recognised. I also tried to call Firebox, and again no one was helpful they simply told me to just wait in. After this experience of wasting a day in waiting for goods that I had apid extra for an early delivery and with no helpful members of staff to assist, I will not be using Firebox again.”

Helpful Report

Posted 11 years ago

Oh dear, that doesn't sound right. We have gotten in touch with Leanne and refunded the postage costs.

Posted 11 years ago

“My order came much more quickly than I expected. Its a present so I haven't opened it but all good so far. Thankyou”

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Posted 11 years ago

“Fantastic products and top service!”

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Posted 11 years ago

“lovely goods - lots of surprises in xmas stockings this year!! website is great and ABSOLUTELY ADORE conversations and quips!! brilliant value for money. I now have website on go-to for future pressies!! thank you very, very much! HAPPY XMAS TO YOU ALL AT FIREBOX”

Helpful Report

Posted 11 years ago

“I ordered a full length Samurai umbrella for my (student) son for Christmas. It is beautifully crapp wrapped, so I cannot comment as to the item itself until Christmas day. If I can decipher my son's "grunt-speak" method of communication, I'm sure it will be pretty cool - I'll let you know. However, I must comment on the "Giant Toblerone" shaped box it came in. This has proved a wonderful toy for my 5 month Labrador puppy "Watson". He spent an afternoon attacking one end until he could get his head in it and then ran it around the garden with his head and fore-legs inside, whilst "killing" each of the small air-bag packings he found inside. Each being individually shredded until dead. Now, if you could source a giant rubber chicken with a honker inside, that would be fantastic. Look on this idea as a new year project?”

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Posted 11 years ago

“Great product & great price. Speedy dispatch, all good!”

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Posted 11 years ago

“Helpful and friendly.”

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Posted 11 years ago

“Browsing the Firebox website and all their unique gifts enables you to find that perfect treat for those you love. The vast range of unusual items enures that your present wil be enjoyed and appreciated by the recipient. The communication and updates are extremely informative and funny!”

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Posted 11 years ago

“Quick delivery, no dramas, and the goods are as nice as advertised. What else can you ask for? A lollipop? Already in the box”

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Posted 11 years ago

“Fun, joie de vivre, and truly life enhancing stuff that's firebox Go on line and feel the delight You will never shop,anywhere else”

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Posted 11 years ago

“Highly recommended, these guys are great, give them your money, they'll give you awesome gear !”

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Posted 11 years ago

“I've never had a problem with this company. The products are amazing and of high quality. Any customer service I've had to use has always been excellent. I cannot recommend them enough and if I was really selfish, I wouldn't be leaving this review as I do actually want Firebox stuff all to myself to impress my friends with my unusual gifts.”

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Posted 11 years ago

“Delivered nice and quick and well packaged,very pleased and liked the humorous emails from firebox ????”

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Posted 11 years ago

“Is firebox-a-holic a thing?”

Helpful Report

Posted 11 years ago

Firebox is rated 4.4 based on 4,740 reviews