Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used firebox on two occassions and its amazing I loved the products they are differnet and lovely to get a gift for that person that has everything. love this site.”

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Posted 11 years ago

“Excellent service and correspondence. Will definitely recommend this company and use them again. A+++++++ Cathy (Anglesey)”

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Posted 11 years ago

“Great website, with lots of original stuff.”

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Posted 11 years ago

“promt delivery, quirkey goods exactly as described but best off all free sweeties in the delivery for me :) much better than black Friday!”

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Posted 11 years ago

“Good products, fast delivery. Excellent services. (Packaging could do with a tweak!)”

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Posted 11 years ago

“Really love the ninja mug, it's going to be a great addition for someone's Christmas present, it also arrived super quickly. I just need to decide what to buy next”

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Posted 11 years ago

“Just amazing!! Thank you firebox”

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Posted 11 years ago

“The whole experience of shopping with Firebox was a joy, from howling with laughter at the products and descriptions, to the follow up confirmation emails and prompt delivery. I have told all my friends about Firebox and will definitely be shopping with you again.”

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Posted 11 years ago

“Purchased for my son for xmas who is a massive manga fan, was worried it wouldn't be as good as the real thing but couldn't be more wrong, the standard of the illustrations are fantastic I know he's going to love it. Delivery was very quick and very well packed Couldn't be happier”

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Posted 11 years ago

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Posted 11 years ago

“I am extremely pleased with Firebox because I ordered an item that came very quickly and efficiently. however when my item arrived I was unable to test if it worked as I could not remove a screw from the battery compartment. I emailed firebox to let them know what had happened and to ask for a replacement, I also informed them that I would be happy to return the item to them. Firebox responded quickly and sent me a lovely email apologising for any inconvenience caused and arranged a replacement item to be sent out straight away. I was really pleased with their service as I have had to return items to other companies that have been faulty or damaged and have had a terrible experience. We all know some companies are happy to take your money quickly and efficiently but when it comes to costumer after care it can be a different story. I don't really take the time to write reviews etc regarding a specific company however I felt that it was a refreshing change to be dealt with in this positive manner and people out there should know what a professional and personal service firebox offer, Fantastic a pleasure doing business with them!!!! Firebox fan Paula Denny”

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Posted 11 years ago

“Desite the fact that I am not quite a gadget geek I found both the site and the products fantastic. Your company deserves to do well!”

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Posted 11 years ago

“Purchase from here for out of the ordinary, unusual or quirky items for those hard to please relatives and friends with perfect safety, speed and satisfaction. David Elliott”

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Posted 11 years ago

“Service was excellent. Sadly some of the items were a little underwhelming.”

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Posted 11 years ago

“I love the difference Firebox provides. I just have one issue! Items should have individual stock numbers so there is no danger of getting the wrong item - as I did! When ordering, make sure you describe the item in full detail. Apart from that small issue, I am more than happy with Firebox. Goods arrived quickly, in good order and I was also given a ChuppaChup lolly for nothing. Thanks Firebox, you are GREAT”

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Posted 11 years ago

“This is the first time I have used this only company and I have been blown away at ever stage of the process. They have taken the time to make my shopping experience a more colorful and interesting one and I will definitely be using them again in the future”

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Posted 11 years ago

“Very quick delivery with no issues even though I was ordering to the EU, everything I ordered neatly packed in the box and ready to be wrapped for Christmas!”

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Posted 11 years ago

“Shopping from Denmark, I got my items quickly and securely packaged. :)”

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Posted 11 years ago

“What a great service. All emails very funny and add a quirky touch to online shopping. Items arrived quickly and well packaged. I bought mystery boxes (worth the money) and mini boxes - I would recommend the 'crap wrap' for joke items - it really is badly wrapped!!! Great company will definitely use them again and qould highly recommend them to anyone who wants quirky service and gifts”

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Posted 11 years ago

“Haven't used the product as it's an Xmas gift but it looks good. Came quickly and well packaged. Also had a yummy free lollipop inside the box which made me smile :) thanks firebox x”

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Posted 11 years ago

Firebox is rated 4.4 based on 4,740 reviews