Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.40

4.4 Rating 4,740 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great products. Will definitely use in the future, thanks firebox team!”

Helpful Report

Posted 11 years ago

“Good range of gizmos & things. Very well packaged items & fast trackable delivery. None of the usual corporate messages/emails, just some fun personalised banter. A highly recommended online retailer.”

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Posted 11 years ago

“Really fast delivery, Products as described, Will defo use again!”

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Posted 11 years ago

“As always Firebox comes up with a mix of useful gadgets, and 'must have but probably not really useful' gadgets!. Latest order placed initiated a host of useful and very quirky/humorous emails confirming order, giving delivery info etc. Goods arrived when stated, very well packaged with the usual free sweet included (nice touch!) and appear to be of the usual high quality, I only say 'appear to be' because they are presents and I don't want to unwrap them! In the years of ordering (albeit spasmodically) Firebox never fails to provide quality and service.”

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Posted 11 years ago

“My order came very quickly indeed and the products are excellent. I bought them for gifts and I am sure they will be much appreciated .. quirky and fun, very unusual, just like Firebox itself! The staff there make me laugh but are also very efficient.”

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Posted 11 years ago

“Quick delivery, and probably the best customer service I have received anywhere. Really happy.”

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Posted 11 years ago

“I'm a very recent convert to Firebox but am deliriously happy with the products and service. What's not to like? Great stuff delivered fast and no more expensive than nasty stuff delivered by snails! I'll be back Also, I'm recommending firebox every chance I get to sophisticated friends who will appreciate the products”

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Posted 11 years ago

“As described, will keep my grandson and nephews and maybe their Dad's amused at Christmas. Very quick delivery, kept informed by Firebox...can't fault this transaction. Thank you Love you too!!”

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Posted 11 years ago

“Amazing service, nothing could have been improved. Placing my order was easy and the delivery was quick and at a decent price. The customer service, and confirmation emails, where a great change to the bog standard boring emails you receive when placing an order, and made me have a little laugh. I would highly recommend using Firebox to anyone and everyone!”

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Posted 11 years ago

“delivered on time. not open the items since they are meant to be gifts. however, the packagings look pretty good. Thank you.”

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Posted 11 years ago

“Addictive, can not put it down!!”

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Posted 11 years ago

“Product fabulous, delivery time outstanding!! Unfortunately delivery company damaged my product a bit which was disappointing but not your fault!!! Keep being brilliant!!! xx”

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Posted 11 years ago

“Fantastico service from start to finish, love Firebox, highly recommend.”

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Posted 11 years ago

“I did have to wait for my items but I was contacted to say that they would be a while. I am pleased with my purchase from them”

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Posted 11 years ago

“This was my first experience shopping on firebox and won,t be my last. Great choice of unusual and fun gifts. I laughed out loud at the descriptions given for the products. Cheered up the drudge of Xmas shopping.”

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Posted 11 years ago

“Quick and efficient service, kept up to date well on deliveries and good quality product at the end. Thumbs up :)”

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Posted 11 years ago

“Hi. Hugely entertained by your potty emails, am ecstatic with my purchase, but can't reveal the actual degree of ecstasy until December25th when the responsibility will then be on the shoulders of my designer son to whom the gift will be given! Mwah mwah xx”

Helpful Report

Posted 11 years ago

“first, i don't have a sense of humour, especially when spending money, so please don't be smart, firebox children. secondly, i should have read the product description fully. assuming the ghastly gnomes next door to be average size, i ordered what appeared to be an enormous gnomezilla to kill them, as in the picture. it arrived silently in a nice big, if worryingly light box. this was obviously inspired by the russian doll concept. nestling at the heart of a packing tomb was gnomezilla or more accurately, tiny nozilla. placed it in my garden and the next door gnomes fell about laughing, a particularly revolting one came through and peed on my intended destroyer. nozilla is going back to firebox to hopefully grow to something more fit for purpose.”

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Posted 11 years ago

We've popped over an email to get in touch with Colin to see what we can do.

Posted 11 years ago

“Fab products. Fast delivery - loved the lollipops. All good. Thank you !”

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Posted 11 years ago

“Delivery very fast”

Helpful Report

Posted 11 years ago

Firebox is rated 4.4 based on 4,740 reviews