Products were of good quality when they eventually arrived. I pre paid the extra money to ensure that my items were delivered to me on a Saturday between 9am-12pm, as I work 6 days a week I was surprised when they offered me this option. However, after waiting all day the items arrived at 7.00pm after consistantly ringing the delivery company. All they told me to do was check the tracker code that had to been sent to me by Firebox, however when I tried to do this, the code was not recognised. I also tried to call Firebox, and again no one was helpful they simply told me to just wait in. After this experience of wasting a day in waiting for goods that I had apid extra for an early delivery and with no helpful members of staff to assist, I will not be using Firebox again.