“If I could give them a zero I would! I have emailed twice about Christmas gifts I haven't received and got an automated message back. Also people can't contact them by phone as its automated again and then hang up. Still waiting for a response and order! 😡”
“I ordered a frame for a new baby and it turned out terrible. I asked them to leave the last line bland and they wrote that on the frame. Would not recommend using this site. No quality check”
“Recently bought a silver plated jewellery box with engraved message on the top. Engraving very poor quality and jewellery box smaller than I thought it was. Received in post when expected, but pitty about engraving.”
“I received my purchase of naming a star but they misprinted it. It has been over two weeks and three messages and I’ve heard absolutely nothing back about rectifying the situation. The name doesn’t even make sense they should’ve seen that. I won’t be purchasing again they take the mick”
“Gift Port/Newspaper .. relevant Birthday for my 60 year old son.
Received in good time, very happy with overall presentation, except for a bad soiling mark on FRONT page of paper, it wasn't an 'age related' mark but a 'handling' one. I contacted the office and spoke to a woman. I was complimentary regarding the overall presentation except for the soiling mark, I asked if she could forward me another paper... that I would return the soiled one. The woman instructed me to 'photograph' it and send it on by email .. I explained I was 82 years old and not familiar with technology/computers and had no idea how to accomplish the task she suggested, I explained that normally one of my adult grandsons would have assisted me, but because of Corona Lockdown that wasn't possible. The woman became irritated and I became upset at her persistent/instructions that I didn't understand... I couldn't believe it when she put the phone down on me. In my younger years I was a Private Secretary working in varied business concerns, and there were many occasions when conversations with customers, business people, required the right approach to solve a problem... at no time did I ever decide that cutting off the complainant was acceptable... IT ISN'T! The woman's job was to assist me, it was not my fault that the gift was stained/marked and time was running out to replace it... my Sons 60th birthday was very special to not only him, but myself as his Mother. Very disappointed that 'all's well' didn't 'end' well!”
“I ordered a gift for Christmas in plenty of time, and with assurred delivery, but still no gift. Very upset, my money has been taken, and I have nothing in return.”
“Terrible customer service have waited over a month. Items lost and not forthcoming for replacement. They get your money and if something goes wrong they do nothing about it. Appalling.”
“I ordered a present for a birthday a week ago. It was due to be delivered two days ago and I still have not received it. I tried ringing them yesterday and was told I’m position 33 in the queue so I requested their offer of a callback. Did not receive any call back. Have tried ringing them this morning to be told I’m position one for the last 30 minutes. Have just checked the website and seen that they are actually closed! I now have to go and find a present a few hours before the birthday party. Very disappointed and won’t be ordering from here again and neither would I recommend to anybody else.”
“I ordered a personalised golf ball from my son’s to their dad for Christmas & was very disappointed with the quality, when it finally arrived-it’s a printed sticker on a golf ball!! I could have made 1 myself for a quarter of the price!!
It would almost be laughable if it wasn’t a Christmas gift & it had arrived on time!!!
I WON’T be ordering from them again & I definitely wouldn’t recommend them.”
“Card Shuffler arrived yesterday. Worked for one game (less then an hour). It will
cost me $39.00 to return. I picked this item because it had a higher rating then
some others.”
“And 1 star is too much !
Paid for next day delivery and didn’t come.
Customer service didn’t reply to my email!
Delivery person left outside on door 3 days later.
Would not use again!”
“Ordered a gift online on May 29th for delivery on June 13th. This was a birthday present and it has still. It’s been delivered a month later. I have tried emailing customer service and have left feedback via their website for follow up and I have yet to hear back from them. Beware ordering from this place. I will not be buying or recommending them to anyone.”
