This order has been dispatched and will be with you within the delivery timeframe stated in your confirmation. If you have any issues, please contact our customer support team and they will be happy to assist.
Looking into this for you, we can see your order was placed on Saturday, the 6th, with 2-5 working days delivery as advised in your order confirmation. This order is due to be with you latest on the 12th.
“Ordered on a Friday and paid next day delivery for a birthday the following Tuesday. It finally arrived on Thursday. Will not use you again nor recommend you.”
“i ordered a personalised mug for a 21st birthday and a completley blank white mug was sent.
I am still waiting for the mistake to be rectified and the correct item sent.
my order clearly shows the text and colours requested for the personalisation ss i am not sure how this has happended.”
We are sorry to hear this, looking into this for you I can see this was human error and we have since rectified this for you. We apologise for any upset caused.
“It's a nice album, personalisation is as I requested. Album is much smaller than I expected and smaller than it looks online , a shame but one of those things. Thought it was more a full size A4 type album rather than the small one it is.”
We are sorry to read that the courier has incorrectly delivered this item. We have resent this for you, hoping this time it arrives promptly and safely with you.
