“Dreadful customer service. I have placed an order of a few items for our family Christmas stockings and have not received yet. The website says delivery in 3 to 5 days. I have written to query my order through the website contact form. Received a short reply provided with a tracking number. Aforementioned number does not work/correspond to the order placed. Today is Saturday 20th December 2024 and not even a check back that the items had been delivred. Never will buy from this site again. Certainly, I will not recommend to anyone.”
Thank you for your feedback Sally,
I can see that your order was placed on 17th December with Standard Delivery (2-5 working days). Your tracking was updated by our courier yesterday claiming that it will be delivered within the next couple of days, within your expected delivery time.
Best wishes,
Find Me A Gift
Thank you for your feedback.
We're sorry to learn that you are still waiting on your gift to arrive. I can see that we shipped this on 13th December and this has been working through Evri's delivery network.
The good news is I can see that Evri updated your tracking today saying that your parcel is at your local depot, so we expect your goods will still be delivered within the 2-5 day expected delivery time.
Best wishes,
Michael
Thank you for your feedback.
We're very sorry to have let you down with two of your items from your order. We do regularly monitor our stock levels however this product has been particularly popular this year and it sold out faster than expected.
As a gesture of goodwill, I have arranged for your full postage fee to be returned to you, of course in addition to the cost of the out of stock products.
Best wishes,
Find Me A Gift
Thank you for your feedback Elizabeth.
With Find Me A Gift we ship from multiple locations, so it's expected that some parts of your order may be shipped separately.
I can see that your e-voucher has been delivered, and the remainder of your order was marked as delivered by DPD on 12th December. I will message you privately with your tracking details.
Best wishes,
Find Me A Gift
Thank you for your feedback.
We are sorry to hear that your package was damaged in transit. I can see that this was reviewed with our customer service team, and as you had advised that all of the goods arrived on time and in good condition despite the damage to the packaging we did not feel a refund was appropriate.
Our team did however relay your feedback and images on to our courier to improve their services going forward.
Best wishes,
Find Me A Gift
Thank you for providing us this feedback Barbara.
After some investigation, it would appear that this comes down to simple human error. Please accept our sincere apologies for this.
We have arranged for the correct item to be sent out to you this afternoon. You are welcome to keep hold of the Spitfire Book or find somebody who may enjoy this as a gift this Christmas.
Best wishes,
Find Me A Gift
Good afternoon Anne,
Thank you for raising your concerns.
I have checked your tracking, and we dispatched this on 11th December and it now appears lost in transit.
We will reach out to you privately to offer a solution. Please accept our sincere apologies.
Best wishes,
Find Me A Gift
Thank you for your feedback, we're sorry to hear that your gift hasn't arrived.
I can see that we dispatched your goods shortly after ordering, so it's disappointing to learn that our courier has let us down on this occasion.
Our Customer Service team emailed you the options and next steps available to you yesterday afternoon, we anticipate your response.
Best wishes,
Find Me A Gift
“It's not yet been delivered! Email - will be delivered Sunday morning, then Sunday evening, then Monday, it's now Wednesday and it's not yet arrived. Evri??”
Thank you for bringing this to our attention Stuart.
I can see that we successfully dispatched your gifts shortly after placing your order, but after reviewing your tracking, it appears that your gifts have become lost in transit. Please accept our sincere apologies for this disappointment.
We will forward you the original tracking now, and discuss a solution with you privately.
Best wishes,
Find Me A Gift
“No email confirmation of my order, even though money has left my account.
Funnily enough, didn’t receive the gift either.
Ironically, the only correspondence was the request for this review.
I’ve taken a photo of what was received - NOTHING!
Poor is an understatement!”
Thank you for your feedback.
We're so sorry to leave you feeling empty handed this Christmas. I can see your order was placed on the evening of 13th December with a 2–5 working day delivery option. Your goods should arrive by Friday, 20th December, as expected.
We’ll also investigate why you didn’t receive your order confirmation, especially as your email address appears to be correct.
Thank you for bringing this to our attention, we hope you love your gift.
Best wishes,
Michael
Good afternoon Sharon,
We're so sorry to hear this, thank you for bringing it to our attention and please accept our sincere apologies for this error.
We will reach out to you privately to help you resolve your concerns.
Best wishes,
Find Me A Gift
Thank you for your feedback Mark.
It looks like your goods are in transit, we will message you privately with your tracking info!
Best wishes,
Find Me A Gift
Thank you for your feedback Otto, we're so sorry to hear that your goods were tampered with during delivery.
We do list a contact number on our website in case of emergencies such as this, and you're welcome to reach out at customersupport@findmeagift.com for assistance.
We have reached out to you privately to find a resolution and get your goods to you by Christmas.
Best wishes,
Michael
Thank you for your feedback Paul.
Please accept our sincere apologies for the delay with your order, we shipped this on 11th December as expected, so it's disappointing to learn our courier let us down on this occasion.
We have refunded the difference between standard and next-day delivery as a goodwill gesture.
Best wishes,
Find Me A Gift
“I was told 3 days after I ordered that the item is out of stock.
It was a Christmas present, so I thought I was sorted. Now I'm left with having to find another gift, hoping it gets here before Christmas.”
“Found item, it took me straight to pay page. It did not take me to a ship to address. Now item is goodness knows where at an empty house despite me emailing them immediately to ensure address amended.”
“I placed my order on 28th, no tracking information if I go on to my order it says log in even though I'm log in to my account, I've emailed them 3 times it's a present for Christmas i can't afford to buy another unless I receive a refund but can't cancel because i can't get through to anyone where is my order is it coming or not
Have not received my order, no tracking no email saying if it coming or not ordered on 28th November.”
