“Items were as expected and were dispatched promptly but 1 arrived crushed due to poor packaging as was just thrown in a soft Jiffy bag which is not sufficient protection for delicate items if you’re choosing to deliver through the EVRI system. Unfortunately this is now a gift I can’t give so therefore a waste of time and money and I’ll need to replace.”
Hi,
We're very sorry to hear that one of your items arrived damaged- that is certainly not the experience we want for our customers.
We've taken a look at this further, and can confirm that a replacement order has been sent out to you.
If there are any further issues, please do not hesitate to get in touch.
Many thanks,
Find Me a Gift
“The product was exactly what I wanted, unfortunately the frame was damaged on arrival. The damage is something I can repair myself having some experience in making frames but nevertheless I was disappointed.”
“Ordered Thursday, today is Sunday and I’m being asked for a review … nothing has arrived yet so am unable to comment on the delivery or goods except that it’s not next day delivery!! Plenty on the site to browse and found some funny Christmas gifts.”
“I can only put the middle option for stars as I haven't yet received the item.
Please don't send out rating requests before you have seen that the item has been delivered.”
“I placed an order for a present for my brother, however, the email I received from Find me a gift was addressed to him! He did not place the order and would have no idea how that ordering process went. Neither has he even received the gift yet, or has any knowledge of it.
I cannot submit this as Brian Taylor, as you suggest, but also am not anonymous!
Barbara Taylor.”
“Well some went to right address one went to wrong address and one not arrived yet, so not so good, the parcel sent to wrong address was opened by someone further down our road not ideal,”
“I bought the yacht experience for my daughter and husbands anniversary.They have not used the voucher yet so I don't know how that will be.I found communication quite difficult with the company,there was no email or message telling me when the voucher would be or had been delivered.The recipient of the gift is Lisa I am her mother Janice and although I have explained this it still does not seem to have registered.I would like to have seen a copy of exactly what I had ordered but didn't seem to be able to do that either.
I do not want to submit this as Lisa but as the person that purchased it Janice”
“Usually brilliant, with a great selection of gifts.
However, this time, only one of the two items I ordered have been delivered, yet I'm asked to write a review!?
Perhaps you should wait until all items have been delivered.”
“If you charge a customer for Next Day Delivery, in 2025, there is a reasonable expectation it will happen. If the package is also not actually trackable, and delivered two days late, one has the right to be disappointed, surely?”
“I paid for next day delivery, but the gift for my grandsons 21 was not delivered on that day. I have written to the company to ask for the cost of the delivery charge to be refunded , but heard nothing .”
“I've purchased a 55 minute helicopter flight but although I have written asking you for informatation on where the nearest airport is to Stirling in Scotland,and how to contact the helicopter company I haven't received any response from you. My intentions were to book a flight on my wifes birthday which is now getting close, but as you have not responded to my various questions, I am beginning to think that this is a lost cause. Keith M”
“All seemed great but was left confused as my supposed voucher has never arrived and the site has no contact details.
I have a receipt but nothing that resembles a voucher.”
Thank you for flagging that you have not received your Gift Experience voucher Kevin. We sent this to the email given on the order and I have just resent his for you. If you still do not receive this, please get in touch and we can either try another email or pop it in the post.
Please email customersupport@activitysuperstore.com.
Best Wishes
“Gift dispatched and received very timeously. Only negative was cost of personalisation/postage increased at checkout without warning by£1.60. Discount of £1.50 more than wiped out.”
“I purchased a driving experience as a gift but the recipient had to pay extra for Brands Hatch and insurance… this wasn’t obvious at the outset. If purchasing be mindful of the extras”
