“These tipsy glasses are badly made, look and feel cheap and not at all like they look on the picture. They look like a "second" and have different size bowls. They are a joke and not in the way intended.”
Thank you for providing us with this feedback.
We're sorry to hear that you are not satisfied with your gift. Fortunately you are covered by our 30 days returns policy - I have issued you with a returns label where you will be able to request a refund or a replacement gift.
Please accept our apologies for any disappointment.
Best wishes,
Find Me A Gift
“The items were delivered to an old address, not sure how. The customer service was not helpful, caring or even clear. After a few emails it was clear they took my money and past that I can jog on. Save yourself from pointless drama, but elsewhere online!!”
Thank you for your feedback Kirsten,
Please may you kindly get in contact with us and we will be happy to check where this order is and assist further if needed.
Kind regards
Find Me A Gift
“Ordered a personalised glass bauble the writing was barely visible so tiny & had a flaw inside have requested refund told to return but appears I have to pay the cost maybe it will be refunded but expected a free shipping label not impressed will not use this site again”
Thank you for taking the time to leave us this feedback.
Please accept our sincere apologies for any disappointment with your gift.
Our returns policy states that we accept returns within 30 days of purchase for a full refund. Since the item is being returned to our offices for fault investigation, we do not provide a prepaid return label. However, any delivery fees will be reimbursed along with a full refund once we receive the item.
Best wishes,
Find Me A Gift
“Bad experience with find me a gift . I ordered for my son’s birthday, never received.
Emailed find me a gift and eventually they said it’s been discontinued I am still waiting for my refund. !!!”
“I am unable to book the gifted track event, the voucher and activity code are not recognised on Car Chase Heroes, I have attempted on numerous occasions to call, email and web chat, all time consuming and left without either answers nor the way to resolve the issue.
I am waiting ( 24 hours) for an email reply from a "customer service" person.
What a shambolic bunch, both Car Chase as they can't sufficiently man the phones and the two companies "Find me a gift" and Car Chase Heroes for the woeful waste of time and interest in resolving a customer's problems.”
Thank you for the feedback Kieron.
We're sorry to hear that this was your experience with us, we have reached out to you via email to assist you with your booking.
Best wishes,
Find Me A Gift
“I purchased a truck from you and the information you gave is incorrect it doesn't have a solid body it is a flat pack body which is thin plastic and wheels are polystyrene
I phoned to return item and because they said I was 2 days overdue they said they had to receive it back to them before 28 day after purchased it was a gift for my husband birthday on the 19 SEP I made a mistake on hopingnit was a described
I suggest to anyone buying from them to double check the items information first and to be aware of there return policy
I will not be purchasing anything from them again”
We're sorry to hear this Julie.
The order number you have provided is showing as invalid, I have requested our Customer Service Team get in touch to provide you with an update on your order.
“I have not received my order and you are asking me to write a review
I placed my order a week ago and you have sent a confirmation only today to advise this order has been placed”
“Not received the order yet, hopefully tomorrow although I have not had a response to my message sent just after placing the order asking if I could pay extra for a quicker delivery as I forgot to change it beforehand”
Thank you for taking the time to leave us this feedback Tony.
I can see that my colleague responded to your message at around 4pm on the day we received it saying that sadly we couldn't amend the delivery speed, I am sorry if this was missed. Fortunately, I have checked your tracking details and I am pleased to confirm that your order is out for delivery today despite only ordering yesterday.
I will send you a private message now with your tracking information.
Best wishes,
Michael
