“I found the gift I sought very easily on site. The ordering and payment process was simple. However, zero help from customer service when I inquired about expedited delivery (I offered to pay for expedited delivery which hadn't been an option on initial order page). Customer service reply to my email inquiry simply reiterated timeframes which I already knew from ordering process. Very disappointing.
(Per stated timeframes) item was supposed to have been complete and in the mail yesterday but no related correspondence received.
I just hope the quality of the item surpasses quality of communication.”
“I was very surprised when the gift arrived and didn’t have any craft beer inside for the price! It just turned up as a cage, cards and lock. I was disappointed. I wouldn’t pay the price again now knowing you have to buy your own beer!”
“I ordered two tickets for the "Comedy Stage" for a gift but had to querie the "registration" proceedure! I used the email address bur after 4 days have not received a reply! Still waiting!”
Afternoon Dave,
We have been unable to find any correspondence from you since your order was placed. I can however see that you have successfully registered your voucher, so I have contacted you privately to see if we can be of any assistance with your booking.
Best Wishes
“Bit of a strange one really... I wanted to order, pay and receive an E voucher for a Japanese Afternoon Tea.... but I think now you are going to send me a voucher, which I will then have to send to my son 😳. Apparently it was shipped on the 2nd April, but still havnt recieved anything ???”
“Very disappointing!
Sandwiches were good
Scones were cold and size of cup cake very hard !
Cakes mini chocolate Éclair was stale.
As was the mini victoria sponge dry and not fresh !
The other cakes one shortbread with a blob of green on top! Was discusting .and lemon meringue marshmallow was so sweet couldn't eat it !
The berry coctail was nice . Waitress was very rushed asked for extra pot of boiling water as tea strong she bought another pot of tea!! 15 mins later . Overall not a good experience for what was supposed to be 5 star hotel do not recommend.”
“I've not received my order yet so can't review until it arrives.
However I can't log into my account as I forgot my password, the link you sent ne to change my password does not work.”
“I am very disappointed with my recent order experience. I placed my order on Sunday with next-day delivery, yet I only received the package on Wednesday. This delay was frustrating, as I specifically chose next-day delivery for a reason.
To make matters worse, the box of chocolates arrived damaged—ripped and squashed. This is completely unacceptable, and I am extremely dissatisfied with the quality of both the service and the packaging.
Given this experience, I am unlikely to order from your company again.”
“I have not received it yet I ordered 2 vouchers from you on 13th December 1484819 & 1484799
Could you please email them to me at hilary@dogandtackle.co uk
Thank you.
Hilary Clark.”
Thank you for your feedback Hilary,
Our system indicates that your e-vouchers were sent to the above email address on 13/12/24 around 6pm. I have just re-issued these for you, please be sure to check your junk and spam folders.
Best wishes,
Find Me A Gift
“Still waiting for my order nearly two weeks ago now. Sent about 5 emails to them got no answer back. There does not seem to be a phone number I can ring to speak to someone about this! Looks like my grandaughter will not be receiving her Xmas gift. Cannot even get a refund no one gets backs to you. Really bad customer service!! 😡”
Thank you for providing us with this feedback Linda.
I'm afraid I cannot find an order relating to your name or email address, and sadly you have not provided us with an order number alongside your review. I have checked and we have not received any emails from the email provided.
Please could you email us with your order number at customersupport@findmeagift.co.uk and we will investigate.
Best wishes,
Find Me A Gift
“Been asked numerous times to leave a review but have been waiting for delivery first. When I get what I ordered, quite a few days ago, I will leave a review”
Thank you for providing us with this feedback Patricia.
Please accept our apologies that you received review requests prior to receiving your gift. Typically we time this just right, however, deliveries are moving a tad slower this time of year. This order was placed on Monday, so we will still be delivering your goods within the 2-5 delivery timeframe advised.
Good news! I have reviewed your tracking details and it appears your gift is scheduled for delivery today. I will message you privately with your tracking ID for your records.
Best wishes,
Find Me A Gift
Thank you for your feedback Claire.
Please accept our sincere apologies that we were sadly unable to fulfil two of your chosen gifts.
My colleague Yasmin promptly issued your refund on 16th December, this can take up to 5 working days to clear dependant on your bank.
Best wishes,
Find Me A Gift
Thank you for your feedback, we're so sorry to hear that your packaging was damaged.
We will relay your feedback on to our shipping teams to ensure any further disappointment.
Best wishes,
Find Me A Gift
