“I've not actually received any of my gift one was delivered to wrong place so had to be refunded, of which I wanted two more items. And another wasn't sent which was adventurous gift voucher it wasn't sent, ordered it on 3rd of November I had report it and apparently it was re set.”
“Disappointed. Purchased personalised items (birth flower bullet vases) which came with scratches & marks on the glass, were poorly engraved & one vase didn't sit straight (wobbled). Contacted Find Me A Gift 3 times as per their website guidleines over a 3 weeks period (no telephone numner unfortunately). Will see how long refund takes. Would have given one star but other items were satisfactory.”
We can only apologise for any upset caused by this. As advised by our Customer Service Team, once the items have been returned to the address provided, we will be happy to process a refund or replacement. I can advise we do have a contact number you can call if you have any future problems- 01926 818 800.
However, we are happy to hear that the other items in your order were satisfactory.
Yasmin
Find Me a Gift Team
“Order wasn’t correct. I ordered 2 tape measures and one book and received two books and B one tape measures. Disappointed and will be returning a book.”
Hi Liz,
We're very sorry to hear this.
We have investigated further, and someone in the team will reach out to you about your order.
Many thanks
Find Me a Gift
“Activity locations are not updated with accordance to the activity supplier website ( locations advertised no longer available to book at ) long return processing time”
“Buying the voucher was easy enough but actually what’s available for what you’re paying is very different to what’s been sold. Bought this for a special birthday gift and just from trying to book the experience I’m already disappointed. I wouldn’t buy again”
I'd be interested to understand more about the issues with your voucher and hope to be able to help. Please get in touch with us directly customersupport@activitysuperstore.com
Best Wishes
“I found the gift I sought very easily on site. The ordering and payment process was simple. However, zero help from customer service when I inquired about expedited delivery (I offered to pay for expedited delivery which hadn't been an option on initial order page). Customer service reply to my email inquiry simply reiterated timeframes which I already knew from ordering process. Very disappointing.
(Per stated timeframes) item was supposed to have been complete and in the mail yesterday but no related correspondence received.
I just hope the quality of the item surpasses quality of communication.”
“I was very surprised when the gift arrived and didn’t have any craft beer inside for the price! It just turned up as a cage, cards and lock. I was disappointed. I wouldn’t pay the price again now knowing you have to buy your own beer!”
“I ordered two tickets for the "Comedy Stage" for a gift but had to querie the "registration" proceedure! I used the email address bur after 4 days have not received a reply! Still waiting!”
Afternoon Dave,
We have been unable to find any correspondence from you since your order was placed. I can however see that you have successfully registered your voucher, so I have contacted you privately to see if we can be of any assistance with your booking.
Best Wishes
“Bit of a strange one really... I wanted to order, pay and receive an E voucher for a Japanese Afternoon Tea.... but I think now you are going to send me a voucher, which I will then have to send to my son 😳. Apparently it was shipped on the 2nd April, but still havnt recieved anything ???”
