“I’m very disappointed with my experience ordering from this website. I placed my order 8 days ago for a birthday present, and one item is still in processing while the other has not been delivered. Because of the delay, the items will likely arrive after the birthday, making them unnecessary. Communication and delivery times did not meet expectations, so I would recommend keeping this in mind before ordering especially if you need something by a specific date.”
“Terrible company.
Send you a faulty item.
Takes days to reply.
Then tell you you have to pay for the return.
And they won’t send a replacement until they have the return back.
Take days to respond with the return address . Then when they do they tell you it’s to late for Christmas delivery, and there’s nothing they can do so your left with a faulty item.
Then when you ask for a refund they completely ignore you.
Would never recommend this company to anyone!!”
“Inititally, was very easy to navigate. However it appeared I had sent an e-voucher to wrong email address and rang buy-a-gift. Very helpful however, operator stated it had been sent to the new email address given. Recepient hasnt received this nor have I received any email to say it has been sent. I will be following this up with buy-a-gift in the New Year once everyone is back at work.”
“Order was correct and delivered timely
Issue was I was charged twice and the delay in repaying me back was a long and drawn out affair
Repeatedly sent photos to show the double charge to be asked to send photos and eventually clarified to a different address”
“Absolutely shambolic, purchased a product on the 13th December as a gift, transaction went through. After multiple emails asking where the product was (due to be delivered on the 17th December. An email came through on the 24th December saying the product was out of stock. Avoid this website at all cost. From a fuming customer. Don’t advertise a product you don’t have in stock!!!”
“I ordered a Christmas present on Dec 13th. Receipt says delivery within 2-5 working days. It hadn't arrived so I used the order tracker system. Imgine my surprise to be see that it had been shipped on Dec 24th. Time travel into the future is obviously a reality now. I phoned on the 22nd. They don't supply anything so the best they could offer was "We will email the supplier and let you know when they get back to us". It's now Xmas Eve and still heard nothing. Actually, I have heard. They asked for a review so this is it.”
“I sent a Christmas present to a friend which still hasn't arrived. Communication is non existent, they are chasing a tracking number apparently, shouldn't I have had that as soon as the order was sent out ?? Ten days later....nothing! I must say this is the worst company I have ever dealt with.”
“I paid a fortune for next day delivery for the product to come 4 days late. Whether the issue of the delivery company or something else - was not happy”
“Ordered a personalised Wine Glass for my wife at Christmas which was promptly delivered and came well wrapped. So well please with service and product!”
“14 days and counting for an order to be delivered that was stated as 2-5 working days. When chased via customer support all I got was its been delaved with no revised ETA. Dissapointing and will not be using find me a gift in the future. If it does not arrive in the ext two days i will be requesting a cancellation and refund.”
We’re really sorry for the delay and for the lack of clear communication regarding your delivery. We understand how frustrating it is when an order doesn’t arrive within the stated timeframe, especially without a revised ETA, and we sincerely apologise for this experience.
Please contact us directly again with your order details so we can urgently look into this for you and either confirm delivery or arrange a cancellation and refund if required.
Yasmin
The Find Me A Gift Team
I apologise for any upset caused by this order. We aim to advertise our products online as they would arrive after purchase. It looks like a few items may have moved during transit; however, the supplier has wrapped this to avoid this as much as possible. We have reviewed this and cannot see what the issue may be with this order. Please feel free to contact our customer service should you wish to advise further.
Yasmin
The Find Me A Gift Team
We’re very sorry that your order didn’t arrive and that you weren’t given an explanation. We understand how disappointing this is, especially for a Secret Santa gift. While a full refund was issued, we apologise for the inconvenience and the lack of communication.
Yasmin
The Find Me A Gift Team
We’re really sorry that your order hasn’t arrived and understand how frustrating this is, especially with Christmas gifts involved. This isn’t the service we aim to provide. Please contact our customer support team with your order details so we can urgently look into this for you.
Yasmin
The Find Me A Gift Team
