“Awful
Placed an order and one of the items was incorrect, not even close to what I had ordered.
Contacted customer service 3 days ago as I write this, with no reply and now my wife's birthday present is somewhere.
Still waiting for any response.”
“Item was not received due to it getting lost apparently. I Asked to resend it next day delivery they said thats not possible. I then Asked to refund me delivery, they refused. I finally asked for a full refund tgese people dont care about customers. Avoid if possible and find another company to purchase your item from.”
“Do not bother!
Had a gift for me and wife two night getaway at Xmas
Couldn’t use as didn’t have original receipt,(who gives that with a gift)
Had to contact and prove the transaction
Got voucher. Number
Came to use today and doesn’t work!
Never had so much hassle redeeming a flipping code!!
Seriously go somewhere else
I truly believe so many ppl have lost out on this and there making a fortune”
“If I could put a zero, I would. My Mum brought be a voucher for an overnight stay and theatre. My Mum was not told that OMG hotels would be dealing with the booking etc. They have such bad reviews and my mum would not have brought the voucher if she had known. Anyway, I have been given a hotel- no choice. It is in kings cross - it would be quicker for me to get the train home.
They have told me my theatre tickets are in the grand circle and won't even tell me the seats until 24 hrs before. The grand circle tickets are cheap - 30 pound. So my mum has paid all this money and I have no choice where to stay and my only option is the cheapest seats. Nobody is willing to sort it. I am not staying in kings cross. My Mum brought from you not OMG hotels and therefore you should be dealing with it and not passing the buck to them.”
“I ordered a gift on a Sunday lunchtime. I thought it was for a 50th, but immediately showing hubby the order he said it was for a 60th. I quickly searched for a phone number - nothing - so all I could do was email. All I wanted was the date changing. These are the responses I got - bearing in mind I emailed about 15 minutes after placing the order.
1st response received 1 day later: Having looked into this for you, I can see that your order includes a personalised item. It would have displayed prior to purchase and on your order confirmation that this was due to be personalised and posted by the 10th August. I can see that you have selected standard delivery, therefore the item will be with you within the following 5 working days.
I am sorry if this was missed and any upset caused.
So this did not address the email I sent! Then when I complained I got:
Having looked into this for you, I can see that the order has already been sent off to our suppliers and as such no amendments can be made.
There is a small window of opportunity to change any of the details after purchase and I cannot see that this was selected. We deal with emails in chronological order and as such did not reach your request in time.
I regret that we cannot amend this now.
There was no 'small window' of opportunity to amend. Will I buy from them again - NO! It will be Etsy every time as I ordered a card at the same time which again a 50, but the supplier was happy to change. In these times of growing hardship those companies that give the best service at the right price will survive and I sincerely hope others will take note of my experience with this poor company.”
“Ordered a bracelet from the children for Mother’s Day. I paid extra for next day delivery and it never arrived. When I complained I received an email saying it had been posted standard shipping!! What’s the point of paying extra when they either don’t read the orders or don’t care?”
“Would not recommend using this Company.
Sent an experience voucher back from Christmas as an unwanted present and followed up many times, never got a refund and they stopped responding to emails.... AVOID!”
“If I could give them a zero I would! I have emailed twice about Christmas gifts I haven't received and got an automated message back. Also people can't contact them by phone as its automated again and then hang up. Still waiting for a response and order! 😡”
“I ordered a frame for a new baby and it turned out terrible. I asked them to leave the last line bland and they wrote that on the frame. Would not recommend using this site. No quality check”
“Recently bought a silver plated jewellery box with engraved message on the top. Engraving very poor quality and jewellery box smaller than I thought it was. Received in post when expected, but pitty about engraving.”
“I received my purchase of naming a star but they misprinted it. It has been over two weeks and three messages and I’ve heard absolutely nothing back about rectifying the situation. The name doesn’t even make sense they should’ve seen that. I won’t be purchasing again they take the mick”
“Gift Port/Newspaper .. relevant Birthday for my 60 year old son.
Received in good time, very happy with overall presentation, except for a bad soiling mark on FRONT page of paper, it wasn't an 'age related' mark but a 'handling' one. I contacted the office and spoke to a woman. I was complimentary regarding the overall presentation except for the soiling mark, I asked if she could forward me another paper... that I would return the soiled one. The woman instructed me to 'photograph' it and send it on by email .. I explained I was 82 years old and not familiar with technology/computers and had no idea how to accomplish the task she suggested, I explained that normally one of my adult grandsons would have assisted me, but because of Corona Lockdown that wasn't possible. The woman became irritated and I became upset at her persistent/instructions that I didn't understand... I couldn't believe it when she put the phone down on me. In my younger years I was a Private Secretary working in varied business concerns, and there were many occasions when conversations with customers, business people, required the right approach to solve a problem... at no time did I ever decide that cutting off the complainant was acceptable... IT ISN'T! The woman's job was to assist me, it was not my fault that the gift was stained/marked and time was running out to replace it... my Sons 60th birthday was very special to not only him, but myself as his Mother. Very disappointed that 'all's well' didn't 'end' well!”
“I ordered a gift for Christmas in plenty of time, and with assurred delivery, but still no gift. Very upset, my money has been taken, and I have nothing in return.”
“Terrible customer service have waited over a month. Items lost and not forthcoming for replacement. They get your money and if something goes wrong they do nothing about it. Appalling.”
“I ordered a present for a birthday a week ago. It was due to be delivered two days ago and I still have not received it. I tried ringing them yesterday and was told I’m position 33 in the queue so I requested their offer of a callback. Did not receive any call back. Have tried ringing them this morning to be told I’m position one for the last 30 minutes. Have just checked the website and seen that they are actually closed! I now have to go and find a present a few hours before the birthday party. Very disappointed and won’t be ordering from here again and neither would I recommend to anybody else.”
“I ordered a personalised golf ball from my son’s to their dad for Christmas & was very disappointed with the quality, when it finally arrived-it’s a printed sticker on a golf ball!! I could have made 1 myself for a quarter of the price!!
It would almost be laughable if it wasn’t a Christmas gift & it had arrived on time!!!
I WON’T be ordering from them again & I definitely wouldn’t recommend them.”
