“Not very happy as marks on the print which is very noticeable! This has obviously not been quality checked or rushed before sending. Please can you send me a replacement print.”
This order has been dispatched and will be with you within the delivery timeframe stated in your confirmation. If you have any issues, please contact our customer support team and they will be happy to assist.
Looking into this for you, we can see your order was placed on Saturday, the 6th, with 2-5 working days delivery as advised in your order confirmation. This order is due to be with you latest on the 12th.
“Ordered on a Friday and paid next day delivery for a birthday the following Tuesday. It finally arrived on Thursday. Will not use you again nor recommend you.”
“i ordered a personalised mug for a 21st birthday and a completley blank white mug was sent.
I am still waiting for the mistake to be rectified and the correct item sent.
my order clearly shows the text and colours requested for the personalisation ss i am not sure how this has happended.”
We are sorry to hear this, looking into this for you I can see this was human error and we have since rectified this for you. We apologise for any upset caused.
We are sorry to read that the courier has incorrectly delivered this item. We have resent this for you, hoping this time it arrives promptly and safely with you.
“What a joke of a company! Bought the James Bond experience for my husband’s 50th birthday! Booked the experience and when we attended there was an issue with the code so had to pay again on the day. Was advised we’d be able to get a refund but the customer service team are refusing to refund the money. I have now paid twice for an experience that I’ve only had once. It would have been easier to book the experience straight from the company who run the track day and I will never use this company again. Although customer services are being responsive, they are regurgitating the same rubbish with the same frustrating result.”
“Paid over £8 for next day delivery, never again. I communicate with the company via email to express my disappointment, I was met with a poor attitude in their response and I haven’t had a reply after that. Item has arrived it’s a lot smaller than description, feels heavy and seems good quality however smaller than expected. Unfortunately I wont be purchasing from Find me a gift again.”
“Ordered (and paid extra for) a framed coat of arms, it arrived without the frame, emailed about this, they replied after 3 days asking for a picture if what was provided which I did, I've since emailed twice about this order abd received no reply. It was needed as a wedding gift in 3 days time so I'll have to find a frame myself now. Certainly won't be using this company ever again and I urge anyone else to think twice, terrible customer service! 😡”
“Very disappointed with the delivery service.Paid for a next day service as the item was a gift. The item did not arrive the next day but lunch time the following!
Will not be using this company again.”
“Nobody bothered to come back to me when I had a query and wanted to change the date of the gift. Twice I emailed you and you said somebody will come back within 48 hours. Still have heard nothing. Extremely poor service. I will never use you or recommend you.”
Thank you for your review, which has enabled me to look into this. I can see that your order placed on 3rd July was despatched on 4th. Although we often see First Class mail being delivered within one working day, this is not guaranteed and can take 3-5 days. If you are still not in receipt of the order by 10th please let us know.
