“order arrived 3 days ago broken and customer service have not responded to my email request for replacement item and no one answers the phone either. Very poor customer service and no other way to follow up this issue so currently out of pocket and being ghosted by the company.”
“I ordered 34 items for my husband for his birthday, and I specified that it needed to be delivered prior to his birthday. I paid additional fees for it to get to his address by his birthday, and it was confirmed. A tracking number was given, and it has been longer than 72 hours, and still no package and a birthday surprise was ruined! The gifts are still in transit....VERY Disappointed. I cannot show you the gifts as they have not been delivered!!!!!!!!!!!!!!!!!!!!!!!!!!”
“DO NOTNUSE
PAID £200 FOR 4 VOUCHER AND ONLY SENT ME TWO
I AM CHADING THEM FOR NOW TWO WEEKS FOR 2 MORE BIT NO UPDATE.
THE PLACE AND DATE I WANTED TO USE THE VOUCHER FORBIS FULL NOW
When send their email it's overflow so don't accept incoming email.
I am so fed up now asking g for refubd or remaining two vouchers worth £100”
“Been well over a week since I’ve ordered my item and I still haven’t heard anything. Awful experience. What I’ve ordered now is of no use. Really disappointed.”
“Request to write a review? It’s so fresh in my mind that the product hasn’t even come yet and there are no updates by email as to its arrival, only a request for a review! Perhaps it would be wise to request a review once you’ve done your job and delivered it, or at least communicated what’s happening. Ordered 4 days ago and no updates since.”
“Got two orders as was told my first session had expired and had to re order. I am told to return one but I have to pay the postage for what was their mistake. I only received one order confirmation but they insist they sent 2, had I received two I would have cancelled one immediately. I will never buy from here again👎”
“I felt so frustrated.I have been ordering personalised gifts for many years.This time , I am very disappointed.I have ordered a very important gift for a friend.I waited nearly 2 months now and still it has not arrived.I demanded for an answer at least of what happened to my order.I was asked to wait for 2-3 days.This was back in March.I also asked if they will no longer deliver the item to give me my money back.But have not heard any answers.The item below is what I was waiting for and 1 reply they made after my multiple queries.”
“bought this to put 7" single with sleeve in it. sleeve/cover doesnt fit. although shown on ad with a cover in it. record on it's own just about fits.cheap plastic frame . but then cheap to buy - postage moe than the item !!”
“The I ordered from this website was because they advertised next day delivery .
Ordered 1st May now the 5th May and my order not arrived
So the "gift" is now pointless the part has been and gone .”
“1. Ordering process is not good.
2. I ordered for next day delivery whereas it was not possible for that particular product. So it would be wise to select products accordingly for the customer.
3. The information in the website is not in easy format to understand.
4. People who are in service delivery is not well educated about customer services.”
“Never received my order
Had to send an email after still not hearing anything back to see where it was
OUT OF STOCK would of been nice to be told this before hand”
“I paid for next day delivery, I didn't receive the item. I had to contact the company myself to try and find the name of the courier and get tracking information to find out where the item was, in my opinion that should have been given automatically when the purchase was processed, I don't think it should have been my responsibility to find this information. The courier DPD didn't even bother to update the details after saying that there was a delay so I just had to wait. The item eventually arrived, 2 days late, meanwhile I had to purchase another gift to replace this one so I had to pay out twice. I contacted the company, they did apologise and said they would refund the difference in price of the next day and standard delivery costs but it did spoil the occasion as I did not have the gift that was requested to give.”
