“Ordered (and paid extra for) a framed coat of arms, it arrived without the frame, emailed about this, they replied after 3 days asking for a picture if what was provided which I did, I've since emailed twice about this order abd received no reply. It was needed as a wedding gift in 3 days time so I'll have to find a frame myself now. Certainly won't be using this company ever again and I urge anyone else to think twice, terrible customer service! 😡”
“Very disappointed with the delivery service.Paid for a next day service as the item was a gift. The item did not arrive the next day but lunch time the following!
Will not be using this company again.”
“Nobody bothered to come back to me when I had a query and wanted to change the date of the gift. Twice I emailed you and you said somebody will come back within 48 hours. Still have heard nothing. Extremely poor service. I will never use you or recommend you.”
Thank you for your review, which has enabled me to look into this. I can see that your order placed on 3rd July was despatched on 4th. Although we often see First Class mail being delivered within one working day, this is not guaranteed and can take 3-5 days. If you are still not in receipt of the order by 10th please let us know.
“Unable to use the vouchers I paid £95 for as the company Car Chase Heroes doesn't recognise it! I just want my money back as they were gifts for my children.
I have spent months going back and forth with the company and not had a response from Find me a gift at all.”
I am sorry to read that you have faced these issues when trying to make a booking with the experience provider. As I am unable to find any correspondence from you, please email directly to customersupport@activitysuperstore.com so we can assist you.
Best Wishes
“Never answer emails or return phone calls after leaving voice msgs.We turned up on the day( Two and a half yrs down the line btw!)only to be told I couldn't fly because I didn't have photo I.D with me!! It's a 5 minute joy ride?!Ive had helicopter rides/gliders and microlught rides in the past nd never been asked for this before?!To tell me in front of the 10/15 people that were there was embarrassing tbh! Would not recommend and will not recommend anyone else. Totally unprofessional setup!”
I am sorry to read of the problems you have encountered when trying to enjoy your experience. Can I please ask that you contact us directly on customersupport@activitysuperstore.com so we can resolve this for you.
Best Wishes
“You have supplied the incorrect gift that I ordered, I wrote to your customer services on the 16th June and you still have not replied
This is gift for a specific date and I have now missed this date
Atrocious service”
I am sorry to read that you received the wrong gift. I believe we have now been in touch with you and confirmed that what was received is what was ordered, but we are arranging for this to be exchanged for you.
Best Wishes
“order arrived 3 days ago broken and customer service have not responded to my email request for replacement item and no one answers the phone either. Very poor customer service and no other way to follow up this issue so currently out of pocket and being ghosted by the company.”
“I ordered 34 items for my husband for his birthday, and I specified that it needed to be delivered prior to his birthday. I paid additional fees for it to get to his address by his birthday, and it was confirmed. A tracking number was given, and it has been longer than 72 hours, and still no package and a birthday surprise was ruined! The gifts are still in transit....VERY Disappointed. I cannot show you the gifts as they have not been delivered!!!!!!!!!!!!!!!!!!!!!!!!!!”
“DO NOTNUSE
PAID £200 FOR 4 VOUCHER AND ONLY SENT ME TWO
I AM CHADING THEM FOR NOW TWO WEEKS FOR 2 MORE BIT NO UPDATE.
THE PLACE AND DATE I WANTED TO USE THE VOUCHER FORBIS FULL NOW
When send their email it's overflow so don't accept incoming email.
I am so fed up now asking g for refubd or remaining two vouchers worth £100”
“Been well over a week since I’ve ordered my item and I still haven’t heard anything. Awful experience. What I’ve ordered now is of no use. Really disappointed.”
“Request to write a review? It’s so fresh in my mind that the product hasn’t even come yet and there are no updates by email as to its arrival, only a request for a review! Perhaps it would be wise to request a review once you’ve done your job and delivered it, or at least communicated what’s happening. Ordered 4 days ago and no updates since.”
“Got two orders as was told my first session had expired and had to re order. I am told to return one but I have to pay the postage for what was their mistake. I only received one order confirmation but they insist they sent 2, had I received two I would have cancelled one immediately. I will never buy from here again👎”
